Good Sam Roadside Assistance Customer Reviews
Good Sam Roadside Assistance holds a 8.7/10 overall rating and 1,215 verified post-delivery reviews on Bizrate.
Good Sam Roadside Assistance Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 72% | 76% |
 Neutral | 16% | 16% |
 Negative | 12% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 79% | 80% |
Neutral | 15% | 14% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 50 of 13,208
CaptDurr
Site Experience FeedbackNov 2, 2026
easy to nav, could use larger font for us old guys
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dirtchamp
Site Experience FeedbackNov 2, 2026
Gouda like the cheese
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bones
Site Experience FeedbackNov 2, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackNov 2, 2026
Easy to log in and pay my renewal…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heavenstye
Site Experience FeedbackNov 2, 2026
Fast & Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyce
Site Experience FeedbackNov 2, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 2, 2026
technology is challenging to seniors
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Che
Site Experience FeedbackNov 2, 2026
It wouldn’t let you proceed without adding the $20 add-on
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Jake
Site Experience FeedbackNov 2, 2026
It was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Julie C
Site Experience FeedbackNov 2, 2026
The plans that I was interested were presented in an easy to compare format and assisted in making my decision easily.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 2, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Mary
Post-Delivery FeedbackNov 2, 2026
My husband had unknowinly had a brake lock up and started to burn on our fifth wheel holiday trailer.Another traveler waved him down so it was just the one brake was involed. The service was prompt and.he was very glad happy with the work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
verdugo
Site Experience FeedbackNov 2, 2026
Have not used this roadside services yet. And I hope when I do it is smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aj
Site Experience FeedbackNov 2, 2026
It was OK
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Debbie
Site Experience FeedbackNov 2, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackNov 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
bc35737
Site Experience FeedbackNov 2, 2026
Everything went great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RVer
Site Experience FeedbackNov 2, 2026
EASY
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia Runner
Site Experience FeedbackNov 2, 2026
Saw the emails and read through them. I do not carry towing with my insurance provider but with the cost of everything going up this looked like a good opportunity.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redbaron
Site Experience FeedbackNov 2, 2026
Was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Plan details to be more accessible
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Not AAA as advertised
Site Experience FeedbackNov 2, 2026
you were posing as AAA
- Overall Rating: 1
- Would Shop Here Again: 5
- Likelihood To Recommend: 1
krritter
Site Experience FeedbackNov 2, 2026
Worked great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
The value of the road service protection was fantastic, now I hope GoodSam lives up to their promise if I need service.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bear
Site Experience FeedbackNov 2, 2026
Overall it was good. Do not like auto renewal and was not given an option to not have it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
My travel assistant
Post-Delivery FeedbackNov 2, 2026
It seems good but never really used it so not sure how well the roadside assistance compares to others.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 5
Online Shopper
Site Experience FeedbackNov 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jb62837
Site Experience FeedbackNov 2, 2026
Google search gave you highest rated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 2, 2026
Liked the discounted plans Would prefer the option of adding good Sam membership instead of automatic inclusion then remove
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 2, 2026
I don't like the auto renewal option and have to call you and tell you not to do that to my account
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 2, 2026
Easy to negotiate the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wally
Post-Delivery FeedbackNov 2, 2026
it was a great experince
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Tyke
Site Experience FeedbackNov 2, 2026
It was easy to understand that terms and conditions on this website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Camper
Site Experience FeedbackNov 2, 2026
Website was very easy to navigate, clear instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ripoff
Site Experience FeedbackNov 1, 2026
The first time I bought my membership I declined the $9.99 gift worth hundred(s). I was billed for this and my payment for the the "gift" went through on my credit card, Good Sam membership did not show on my credit card. I did get a confirmation screen. I had to put in my info twice to get my Good Sam and got ripped of for $10.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 4
Adelheid15
Site Experience FeedbackNov 1, 2026
Looking forward to having Good Sams coverage, they help us out on our maintanence. Hoping for the same great service. We are good sams members, but I am having trouble signing into my account. Any help would be awesome. Is there a way to connect these 2 together?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackNov 1, 2026
It was good. Sometimes I couldn’t scroll down on the page.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Deon
Site Experience FeedbackNov 1, 2026
Process was great all the way through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GC
Site Experience FeedbackNov 1, 2026
Great website - easy signup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyn
Site Experience FeedbackNov 1, 2026
Very easy to order, thanks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chen
Site Experience FeedbackNov 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
major
Site Experience FeedbackNov 1, 2026
Notice from AMAC that my roadside assistance had expired. I compared what they had to offer with web search, Good Sam was the best deal
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 1, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert German
Site Experience FeedbackNov 1, 2026
Good layout and good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikey
Site Experience FeedbackNov 1, 2026
Fast and easy website to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10