Good Sam Roadside Assistance Reviews - 11,032 Review - 8.5/10
Good Sam Roadside Assistance Rating
Overall Satisfaction | 8.5 /10 |
---|---|
Would Shop Here Again | 8.5 /10 |
Likelihood to Recommend | 8.6 /10 |
Product Selection | 9.0 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 8.5 /10 |
On-Time Delivery | 8.5 /10 |
Satisfaction with Customer Support | 8.3 /10 |
8.5out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 77% | 76% |
Neutral | 16% | 16% |
Negative | 7% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.0 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
9.0 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 20 of 11,032
RChap
Post-Delivery Feedback
Jan 09, 2025
It was hard contacting someone and then I didn't have my membership number, so that was a problem. We ended up having someone come to change the tire for us. I do NOT like a long automated question session when standing out in the rain with a flat.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
john
Site Experience Feedback
Oct 08, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
john
Post-Delivery Feedback
Jan 09, 2025
Overall a good service.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 6
- Full ratings for this review »
Fargo
Post-Delivery Feedback
Jan 09, 2025
I purchased roadside when I renewed my membership. The website was very clear and helpful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Cathy
Site Experience Feedback
Oct 02, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cathy
Post-Delivery Feedback
Jan 09, 2025
We have the roadside policy because we have a 5th wheel. When needed Good Sam have been there for us. Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 08, 2025
i haven't had to use roadside assistance yet
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
RAT
Site Experience Feedback
Oct 07, 2024
seemed ok
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RAT
Post-Delivery Feedback
Jan 08, 2025
Broke down at the end of an exit ramp, had some trouble getting thru to roadside (partly my phones fault) when I did get someone they said it could be 4hrs before someone could get us towed, I felt that was a little unreasonable since I was just outside a major city but as it turned out it was only a little over 2hrs. I was told by dispatch that the tow service would be removing the driveshaft to tow my RV and that once it arrived at the dealership it would be reinstalled, it was not and the dealership charged me $107 to reinstall it. I have filed a claim with GS and I am waiting on reimbursement. Overall not a bad experience and definitely saved me several hundreds of dollars.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Josh
Site Experience Feedback
Oct 07, 2024
Had a good experience purchasing Good Sam. I hope to not have to use it but is nice to know I'm covered if I do need it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Josh
Post-Delivery Feedback
Jan 08, 2025
I had talked to a friend that also has the roadside assistance for his rv and looked through the site and chose Good Sam over AAA due to the options being better for the same price or cheaper if you get them on a deal.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Irishlinks66
Post-Delivery Feedback
Jan 07, 2025
This is an excellent roadside service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lynn
Site Experience Feedback
Oct 06, 2024
Good Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 28, 2024
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerrox
Site Experience Feedback
Oct 04, 2024
Could not chat with anyone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jerrox
Post-Delivery Feedback
Jan 06, 2025
We have had Roadside Assistance and have always had an experience of getting the help we needed done but it always takes a long time. The dispatch does not get the information of the vehicle to bring the correct help to us.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
Sparky
Site Experience Feedback
Oct 05, 2024
check out takes too long
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Zman8604
Site Experience Feedback
Jan 05, 2025
Used website to prove and purchase roadside assistance for my family.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Jan 05, 2025
Good experience np
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Mkay
Site Experience Feedback
Jan 05, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mikey b
Site Experience Feedback
Jan 05, 2025
Seems to be ok on
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »