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Good Sam Roadside Assistance Reviews - 11,032 Review - 8.5/10

Jan 11, 2025
Good Sam Enterprises is a provider of membership clubs, as well as subscription-based products, services and publications, targeted toward recreational vehicle and other outdoor enthusiasts in the United States and Canada.

Good Sam Roadside Assistance Rating

Rating
Overall Satisfaction8.5 /10
Would Shop Here Again8.5 /10
Likelihood to Recommend8.6 /10
Product Selection9.0 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.1 /10
Product Met Expectations8.5 /10
On-Time Delivery8.5 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

8.5out of 10


Would Shop Here Again:

 

8.5out of 10


Likelihood To Recommend:

 

8.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

77%76%

Neutral

16%16%

Negative

7%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for Good Sam Roadside Assistance

Showing 1 - 20 of 11,032

RChap

Post-Delivery Feedback

Jan 09, 2025

It was hard contacting someone and then I didn't have my membership number, so that was a problem. We ended up having someone come to change the tire for us. I do NOT like a long automated question session when standing out in the rain with a flat.

john

Site Experience Feedback

Oct 08, 2024

good


Post-Delivery Feedback

Jan 09, 2025

Overall a good service.

Fargo

Post-Delivery Feedback

Jan 09, 2025

I purchased roadside when I renewed my membership. The website was very clear and helpful

Cathy

Site Experience Feedback

Oct 02, 2024

Great service


Post-Delivery Feedback

Jan 09, 2025

We have the roadside policy because we have a 5th wheel. When needed Good Sam have been there for us. Thank you

Online Shopper

Post-Delivery Feedback

Jan 08, 2025

i haven't had to use roadside assistance yet

RAT

Site Experience Feedback

Oct 07, 2024

seemed ok


Post-Delivery Feedback

Jan 08, 2025

Broke down at the end of an exit ramp, had some trouble getting thru to roadside (partly my phones fault) when I did get someone they said it could be 4hrs before someone could get us towed, I felt that was a little unreasonable since I was just outside a major city but as it turned out it was only a little over 2hrs. I was told by dispatch that the tow service would be removing the driveshaft to tow my RV and that once it arrived at the dealership it would be reinstalled, it was not and the dealership charged me $107 to reinstall it. I have filed a claim with GS and I am waiting on reimbursement. Overall not a bad experience and definitely saved me several hundreds of dollars.

Josh

Site Experience Feedback

Oct 07, 2024

Had a good experience purchasing Good Sam. I hope to not have to use it but is nice to know I'm covered if I do need it.


Post-Delivery Feedback

Jan 08, 2025

I had talked to a friend that also has the roadside assistance for his rv and looked through the site and chose Good Sam over AAA due to the options being better for the same price or cheaper if you get them on a deal.

Irishlinks66

Post-Delivery Feedback

Jan 07, 2025

This is an excellent roadside service!

Lynn

Site Experience Feedback

Oct 06, 2024

Good Experience

Online Shopper

Site Experience Feedback

Sep 28, 2024

Very easy

Jerrox

Site Experience Feedback

Oct 04, 2024

Could not chat with anyone


Post-Delivery Feedback

Jan 06, 2025

We have had Roadside Assistance and have always had an experience of getting the help we needed done but it always takes a long time. The dispatch does not get the information of the vehicle to bring the correct help to us.

Sparky

Site Experience Feedback

Oct 05, 2024

check out takes too long

Zman8604

Site Experience Feedback

Jan 05, 2025

Used website to prove and purchase roadside assistance for my family.

Online Shopper

Site Experience Feedback

Jan 05, 2025

Good experience

Mike

Site Experience Feedback

Jan 05, 2025

Good experience np

Online Shopper

Site Experience Feedback

Jan 05, 2025

Good

Mkay

Site Experience Feedback

Jan 05, 2025

Great

Online Shopper

Site Experience Feedback

Jan 05, 2025

none

Mikey b

Site Experience Feedback

Jan 05, 2025

Seems to be ok on

Online Shopper

Site Experience Feedback

Jan 05, 2025

Easy