Good Sam Roadside Assistance Customer Reviews
Good Sam Roadside Assistance holds a 8.7/10 overall rating and 1,215 verified post-delivery reviews on Bizrate.
Good Sam Roadside Assistance Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 70% | 72% |
 Neutral | 18% | 15% |
 Negative | 12% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 78% |
Neutral | 15% | 15% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 50 of 13,633
Pat
Site Experience FeedbackSep 13, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Good First Impression
Site Experience FeedbackSep 13, 2026
Website was easy to access and read and understand the information.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Teresa
Site Experience FeedbackSep 13, 2026
Good experience..quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ButlerHR
Site Experience FeedbackSep 13, 2026
Information was easy to find and understand. Purchase was easy and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnG
Post-Delivery FeedbackSep 13, 2026
I renewed my Roadside Assistance from Good Sam. Then, within six months, I get notification that it is time to renew again. I am not sure what is going on.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
no comment
Site Experience FeedbackSep 13, 2026
Much more expensive than I thought it would be
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Dave
Site Experience FeedbackSep 13, 2026
It went well.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bob
Site Experience FeedbackSep 13, 2026
All went well
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
KellySC
Site Experience FeedbackSep 13, 2026
I somehow was directed to this site while looking a the AAA information/website. I believe this company has better coverage than AAA so I signed up for the premier or platinum plan. Basically because of the tire coverage is much better than AAA.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2bikman
Site Experience FeedbackSep 13, 2026
The roadside assistance package is beneficial to me because of the coverage for my box truck.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Murse2011
Site Experience FeedbackSep 13, 2026
Ease of applying
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bobo
Post-Delivery FeedbackSep 13, 2026
Have not had to use the Roadside Assistance program yet, so have no experience with it to share.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happy customer
Site Experience FeedbackSep 13, 2026
Nothing negative to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tieay
Site Experience FeedbackSep 13, 2026
Went easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
all was good today , but I was sure I paid for this on October 30 2025 149.95 I dont have my papers with me at this time but im leaving so I paid it again . hoping to understand what happened when I get back
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Program manager
Site Experience FeedbackSep 13, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fast Ed
Post-Delivery FeedbackSep 13, 2026
My daughter decided to move back to Texas from N. Carolina. My wife and I flew to NC and rented a van and drove back with our daughter and her 2 kitties. The trip was entirely trouble free but we had the comfort of knowing that if anything happened we could depend on Good Sam for assistance.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
thomas
Site Experience FeedbackSep 13, 2026
it worked
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Deb
Site Experience FeedbackSep 13, 2026
Happy to have protection on the road
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Captain Brown
Site Experience FeedbackSep 13, 2026
All was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackSep 13, 2026
I hope it helps me with simple tows for my car
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sammy
Post-Delivery FeedbackSep 13, 2026
Blew a tire on our vacation travels. Customer service understood exactly what I needed and allowed me to paint a picture of what would be the best fix. within 3 hours we were back on our way.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Dawn
Site Experience FeedbackSep 13, 2026
Very easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tana-banana
Site Experience FeedbackSep 13, 2026
We were very pleased with the ease of selecting the right product for us and then the ease with completing the purchase. We have been a God Sam Member since 2024.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 13, 2026
Easy to complete, clear breakdown of options. Would be 10/10 if Apple pay offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackSep 13, 2026
My order was mixed into someone's else order causing delay After 2 phone calls I finally received. My order
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 8
Joise
Post-Delivery FeedbackSep 13, 2026
Good Sams was great. Excellent over the phone customer service.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: N/A
- Customer Support: 10
Nic
Post-Delivery FeedbackSep 13, 2026
Cheaper than competitors but as good a service if not better.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Great Dane
Site Experience FeedbackSep 13, 2026
Easy to use walked me through process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Road service
Site Experience FeedbackSep 13, 2026
I have bad to say it all went easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Travelin' Nana
Site Experience FeedbackSep 12, 2026
Good experience and fantastic price point
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Winnebago Wanderer
Site Experience FeedbackSep 12, 2026
Don't like the default auto renew.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Freetolay
Site Experience FeedbackSep 12, 2026
Fine except it locked up and at first would not accept my payment
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Proudfoamer
Site Experience FeedbackSep 12, 2026
Website was easy too navigate.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Deborah Abi
Site Experience FeedbackSep 12, 2026
Needed to get roadside assistance for the two vehicles I just bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kia
Site Experience FeedbackSep 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trini
Site Experience FeedbackSep 12, 2026
Easy to navigate and choose products but more details would be good
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Joyful Jaunts
Site Experience FeedbackSep 12, 2026
Quick, clear and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
No issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buzz
Site Experience FeedbackSep 12, 2026
Easy to use the website, super informative FAQ page, thank you. Previous AAA member and looking forward to Good Sam.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rooster
Post-Delivery FeedbackSep 12, 2026
Did not receive any magazines yet and have not used the service for roadside yet but everybody I talk to is very friendly.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 5
Lulu
Site Experience FeedbackSep 12, 2026
Policy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee C
Site Experience FeedbackSep 12, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackSep 12, 2026
It works great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Zimme
Site Experience FeedbackSep 12, 2026
No trouble very clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 12, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skislope
Site Experience FeedbackSep 12, 2026
Was easy to use and easy to fallow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Person
Site Experience FeedbackSep 12, 2026
Fine
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9