Good Sam Roadside Assistance Customer Reviews
Good Sam Roadside Assistance holds a 8.7/10 overall rating and 1,191 verified post-delivery reviews on Bizrate.
Good Sam Roadside Assistance Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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Learn more about reviewsOverall Satisfaction:
8.7out of 10
Would Shop Here Again:
8.7out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 70% | 71% |
 Neutral | 18% | 20% |
 Negative | 12% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.8 out of 10
Returns Process
Satisfaction with the returns process
6.6 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 78% | 77% |
Neutral | 16% | 16% |
Negative | 7% | 7% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 50 of 13,630
Online Shopper
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 9, 2026
Experience was fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 9, 2026
confusing at first before getting to payment section
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bad luck Chuck
Post-Delivery FeedbackAug 9, 2026
I guess I maxed out my tows for the year. Customer support kept hanging up on me.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 6
- Customer Support: 7
Deb
Site Experience FeedbackAug 9, 2026
Just signed up
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Zach
Site Experience FeedbackAug 9, 2026
Very straight forward, explained everything properly, confirmed the purchase before I purchased anything
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Porky
Site Experience FeedbackAug 9, 2026
tired
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ponylady707
Site Experience FeedbackAug 9, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Budter
Site Experience FeedbackAug 9, 2026
Good helpful and fast.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
jeep79
Site Experience FeedbackAug 9, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
johnmcjep
Site Experience FeedbackAug 9, 2026
Was able to accomplish what I needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lalalooloo
Site Experience FeedbackAug 9, 2026
Very easy to navigate site
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 9, 2026
i dont know what you want i havent used the service yet so??? why so many questions
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
chris
Site Experience FeedbackAug 9, 2026
n
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
1st time - we'll see
Site Experience FeedbackAug 9, 2026
Recommended by my daughter
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Zerof
Site Experience FeedbackAug 9, 2026
A little bit confusing
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
No thanks
Site Experience FeedbackAug 9, 2026
It was pretty straightforward. I’ll know the first time I have to use it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curly
Post-Delivery FeedbackAug 9, 2026
Navigating the website was simple and selecting the right coverage was clearly explained.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
StefB
Post-Delivery FeedbackAug 9, 2026
Fast and easy service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chuck
Site Experience FeedbackAug 9, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Libby
Site Experience FeedbackAug 9, 2026
Worked with no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Site Experience FeedbackAug 9, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Site Experience FeedbackAug 9, 2026
Sign up process was fairly quick and simple
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackAug 9, 2026
Only thing I would recommend is for each package to show all the benefits, not just the differences in between them
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 9, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
josh
Site Experience FeedbackAug 9, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keith
Post-Delivery FeedbackAug 9, 2026
I purchased the roadside assistance program for cars. Yo date, I have not had to use it, but I am glad to have the coverage available should I need it. It is an excellent buy for the money.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Great just need more info
Site Experience FeedbackAug 9, 2026
I wish you had more information about the benefits and how to use them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
Great service and product info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
We have several Good Sam accounts, and we love it
Site Experience FeedbackAug 9, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Minnie
Site Experience FeedbackAug 9, 2026
Overall experience was very good. It would have been helpful if it was up front that standard only covers one vehicle. Platinum covers all family vehicles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shesh
Site Experience FeedbackAug 9, 2026
My first time to try service. The service seems great with great value.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Durl
Post-Delivery FeedbackAug 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Minnie
Post-Delivery FeedbackAug 9, 2026
Great service for all states without a hassle Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Britt
Site Experience FeedbackAug 9, 2026
Good Sam made it easy to get the coverage I need for my RV and I was pleasantly surprised at how affordable it is!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bre
Site Experience FeedbackAug 9, 2026
The website was easy to navigate I compared with other similar companies and this one was the most affordable I'm looking forward to using some of the perks in the membership.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Wayda
Site Experience FeedbackAug 9, 2026
Very user-friendly explains everything that is offered
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lmmm
Site Experience FeedbackAug 8, 2026
It was easy to navigate and had all the information I needed to make a decision without a lot of fluff or distractions
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Heeler Lover
Site Experience FeedbackAug 8, 2026
Easy interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Seems like a reasonable deal.
- Overall Rating: 9
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Erica
Site Experience FeedbackAug 8, 2026
I liked the 50% off discount of the membership and easy website navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rv driver
Site Experience FeedbackAug 8, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Huff75
Site Experience FeedbackAug 8, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kathy
Site Experience FeedbackAug 8, 2026
said I could add family member, didn't provide option
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackAug 8, 2026
It was easy to do
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
BR
Site Experience FeedbackAug 8, 2026
Short, sweet, tel good experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 8, 2026
Easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Danray
Site Experience FeedbackAug 8, 2026
Very easy process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Louie
Site Experience FeedbackAug 8, 2026
Detailed information was not easily accessible. Called help desk to finish clarifying
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A