Good Sam Roadside Assistance Reviews - 1,226 Post-Delivery Reviews - 8.5/10
Good Sam Roadside Assistance Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.8out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 69% | 71% |
 Neutral | 16% | 17% |
 Negative | 15% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 78% |
Neutral | 16% | 15% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 50 of 13,968
tweety
Site Experience FeedbackJun 19, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Specialfx35
Site Experience FeedbackJun 19, 2026
Would be nice if there was more information on additional benefits
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 19, 2026
I was renewing our Roadside Assistance membership. A bigger discount than $10 would be nice for returning members.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
IMFletcher
Site Experience FeedbackJun 19, 2026
Need more information on commitment for each member level subscription selection without having to backtrack or start over.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
William
Site Experience FeedbackJun 19, 2026
Cross a country trip coming up. Good deal for peace of mind.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackJun 19, 2026
Was a member for years and had health issues. for a few years. Feel better now and am going to try camping again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Auto
Site Experience FeedbackJun 19, 2026
Easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJun 19, 2026
Tried earlier to purchase roadside assistance and it was not successful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cassola
Site Experience FeedbackJun 19, 2026
Everything was smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Very good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MEMEK
Site Experience FeedbackJun 19, 2026
The experience was clear, clean, and easy to select the services needed to renew. Good Sam has always been there for us in our travels, and our daily use of a vehicle. We appreciate the online assistance we've received and the communication of emails, texts, and return phone calls when we needed help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackJun 19, 2026
Itwasgoodcouldhavegivenmoreinfo
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 19, 2026
So far, good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MeMe
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackJun 19, 2026
We've been a Roadside Assistance customer with Goode Sam for over a decade. The membership has saved our bacon a few times. If I had one complaint it would be that sometimes the service providers take much much longer than they say at the beginning. It is almost once they have the job dispatched, they are in no hurrty to get to us - maybe even taking another job because our business is guaranteed once we accept the dispatch.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G Don
Site Experience FeedbackJun 19, 2026
Good experience. I am not computer savey but purchase was relatively simple and went well.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mandy
Site Experience FeedbackJun 19, 2026
Great experience and good information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crystal
Site Experience FeedbackJun 19, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrumpyHam
Site Experience FeedbackJun 19, 2026
It was great, and will use it again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolfie
Post-Delivery FeedbackJun 19, 2026
I have had Roadside assistance for many years. The Major drawback is "Towing to a facility that can do the repairs". In some cases the facility is not really the "Right" facility and is a general repair garage. Your agents have No Clue how to deal with a customer (Do to internal Rules) that has an alternative that specializes and is the same distance. In a case about two yers ago you wanted to charge me the "Difference in mileage" but the reality was it was no difference and the Price you quoted was way out of line for a car tow. I know because I called the people you were using to do the towing! So, that is a MAJOR Drawback in your Service! In the end I did not use you at all and used my Insurance Company at No Cost.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: N/A
D
Site Experience FeedbackJun 19, 2026
Good product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
anonymous
Site Experience FeedbackJun 19, 2026
typical
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 1
76 YR SENIOR
Site Experience FeedbackJun 19, 2026
GOOD WEBSITE, EASY
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
donimpala66
Site Experience FeedbackJun 19, 2026
Good fast purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackJun 19, 2026
had to fill out request two times. first time, your site did not record what I ordered. The amount was full price.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Leder22
Site Experience FeedbackJun 18, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 18, 2026
I have no comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 18, 2026
goood so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CopRef
Site Experience FeedbackJun 18, 2026
great coverages. I was trying to get the same coverage with AAA and may drop them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Winni traveler
Site Experience FeedbackJun 18, 2026
Very easy to process and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
It was quick and easy thank you for your service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
I find the payment of my renewals very difficult; i feel it should be really easy.as It used to be.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CG
Site Experience FeedbackJun 18, 2026
The website is okay. It is hard to go from my existing account to the current offers of Roadside Assistance. It is very disappointing when I get an email regarding savings on Roadside Assistance, click the link and it goes to a "new customer offer page" it will give the option to log in, and once I log in it will revert to the double the amount because I am a "existing customer". HOW DISAPPOINTING!!! How about a "continuous loyal customer" discount? Don't advertise 1/2 off Father's Day savings if your good loyal customers cannot take advantage of the special offers. I called your company, and he said it's a common business model. Again, DISAPPOINTING! I was happy that you offered an additional add on insurance at a discounted 6 mo. rate, that was very GOOD and I bought the offer. I understand you need new customers, but give us the breaks and we will tell others as we have since 2014 when we first became Good Sam members with Roadside Assistance. The webpages need to be clearer and link to accounts and explanations so the existing customers, loyal customers, can understand clearly, and feel like valuable customers, not existing customers.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
Would like to have details of service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Site Experience FeedbackJun 18, 2026
I just want my gift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OSEAD
Site Experience FeedbackJun 18, 2026
Website was clear & informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Andy
Site Experience FeedbackJun 18, 2026
It was excellent though the pet on which coverage was a bit confusing. It would be better if you can the details of the plan up front amd note the differences in the plans.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
mike
Site Experience FeedbackJun 18, 2026
easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denny
Site Experience FeedbackJun 18, 2026
o
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
Do NOT like automatic renewal.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Eli
Site Experience FeedbackJun 18, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJun 18, 2026
Straight forward, no issues understanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
We did call and then continued on line
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
At the end I bought 5 yr plan but the amount then says 399/yr A little confusing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Handyrandi
Site Experience FeedbackJun 18, 2026
Easy to navigate and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10