Good Sam Roadside Assistance Reviews - 1,231 Post-Delivery Reviews - 8.4/10
Good Sam Roadside Assistance Rating
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Learn more about reviewsOverall Satisfaction:
8.4out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 68% | 71% |
 Neutral | 16% | 17% |
 Negative | 15% | 12% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 78% |
Neutral | 16% | 16% |
Negative | 7% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.7 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Good Sam Roadside Assistance
Showing 1 - 50 of 13,987
Leder22
Site Experience FeedbackJun 18, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 18, 2026
I have no comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 18, 2026
goood so far
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CopRef
Site Experience FeedbackJun 18, 2026
great coverages. I was trying to get the same coverage with AAA and may drop them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Winni traveler
Site Experience FeedbackJun 18, 2026
Very easy to process and straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
It was quick and easy thank you for your service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
I find the payment of my renewals very difficult; i feel it should be really easy.as It used to be.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CG
Site Experience FeedbackJun 18, 2026
The website is okay. It is hard to go from my existing account to the current offers of Roadside Assistance. It is very disappointing when I get an email regarding savings on Roadside Assistance, click the link and it goes to a "new customer offer page" it will give the option to log in, and once I log in it will revert to the double the amount because I am a "existing customer". HOW DISAPPOINTING!!! How about a "continuous loyal customer" discount? Don't advertise 1/2 off Father's Day savings if your good loyal customers cannot take advantage of the special offers. I called your company, and he said it's a common business model. Again, DISAPPOINTING! I was happy that you offered an additional add on insurance at a discounted 6 mo. rate, that was very GOOD and I bought the offer. I understand you need new customers, but give us the breaks and we will tell others as we have since 2014 when we first became Good Sam members with Roadside Assistance. The webpages need to be clearer and link to accounts and explanations so the existing customers, loyal customers, can understand clearly, and feel like valuable customers, not existing customers.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
Would like to have details of service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rick
Site Experience FeedbackJun 18, 2026
I just want my gift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OSEAD
Site Experience FeedbackJun 18, 2026
Website was clear & informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Andy
Site Experience FeedbackJun 18, 2026
It was excellent though the pet on which coverage was a bit confusing. It would be better if you can the details of the plan up front amd note the differences in the plans.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
mike
Site Experience FeedbackJun 18, 2026
easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denny
Site Experience FeedbackJun 18, 2026
o
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 18, 2026
Do NOT like automatic renewal.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
Eli
Site Experience FeedbackJun 18, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackJun 18, 2026
Straight forward, no issues understanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 18, 2026
We did call and then continued on line
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
Online Shopper
Site Experience FeedbackJun 18, 2026
At the end I bought 5 yr plan but the amount then says 399/yr A little confusing
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Handyrandi
Site Experience FeedbackJun 18, 2026
Easy to navigate and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
It was very easy to extend our roadside policy online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The Palmer Two
Site Experience FeedbackJun 18, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stan
Site Experience FeedbackJun 18, 2026
Easily online.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Polo
Site Experience FeedbackJun 18, 2026
The site was extremely easy to use. I was able to order what I wanted in less than 10 minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonnie
Site Experience FeedbackJun 18, 2026
Took a little while of reading to figure out the plan differences
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Positive
Site Experience FeedbackJun 18, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 18, 2026
Easy to apply for enrollment as well as understanding the different plan benefits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick37tpa
Site Experience FeedbackJun 18, 2026
It was easy enough
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Lee
Site Experience FeedbackJun 18, 2026
it was easy to navigate and very clear on expectations
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 18, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
FranklinRoosevelt
Site Experience FeedbackJun 18, 2026
This was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sue
Site Experience FeedbackJun 18, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Junebug
Site Experience FeedbackJun 18, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackJun 18, 2026
makes it very easy to renew and make sure of what i was buying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 18, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Britt
Site Experience FeedbackJun 18, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bud
Site Experience FeedbackJun 17, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jom
Site Experience FeedbackJun 17, 2026
Good promo offer and comparison to AAA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martin
Site Experience FeedbackJun 17, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sk
Site Experience FeedbackJun 17, 2026
First time trying e rolling
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Missb
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Site Experience FeedbackJun 17, 2026
Heard great things! So giving it a try!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rogdendensr
Site Experience FeedbackJun 17, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Good; I did not like the survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate c
Site Experience FeedbackJun 17, 2026
It was easy to apply. I had roadside assistance before when I had a leased car and they provided it. I am happy to have it with my purchased car.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RR
Site Experience FeedbackJun 17, 2026
I would have preferred to have my husband’s name on the account but I was not given that option. Also I would have preferred to have a card on me while traveling so that I could call easily in case I had a roadside issue.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Chaplain W2
Site Experience FeedbackJun 17, 2026
I dislike that My lifetime membership is listed as basic. It deserves more respect then that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John T
Site Experience FeedbackJun 17, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10