GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 906 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 83% |
 Neutral | 11% | 13% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 82% |
Neutral | 13% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 4,112
Brando
Site Experience FeedbackAug 6, 2026
Gamefly has made a return in force since the early 2000s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ozzy
Site Experience FeedbackAug 6, 2026
your prices are way too high even with the discount. lots of times i can buy these games cheeper on amazon or walmart. i only purchased these games because i can't find the dumb rental envelope
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackAug 6, 2026
I definitely enjoy this site and it's products
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Big C
Post-Delivery FeedbackAug 6, 2026
My interactions with customer service support was excellent. 5 starts. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mouse
Site Experience FeedbackAug 5, 2026
I've been a member for a long time. The site is easy to use, and GF was understanding when a postal worker was stealing games. I'd recommend GF to anyone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big .T
Post-Delivery FeedbackAug 5, 2026
I bought a lot of 4k blurays and blurays from gamefly at a great price and they also have some great prices on games which I plan on ordering too and I let a couple of my friends know to check out there web site to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Steele
Site Experience FeedbackAug 5, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pocketsand
Site Experience FeedbackAug 5, 2026
It was simple and easy to find what I was looking for. Also, here was cheaper than going through a different store font
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Bayamon
Site Experience FeedbackAug 5, 2026
It has good prices on used games and you can easily find the games you like.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Jdollaz_8800
Post-Delivery FeedbackAug 5, 2026
Fast, friendly, convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Calidrifter
Site Experience FeedbackAug 4, 2026
I love this service. I get to try new games everymonth with out a big commitment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Purchased a game and it took over a week to arrive. Some of my game rentals took weeks to arrive and I was only able to play two games in the month
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: 5
Shadow
Post-Delivery FeedbackAug 4, 2026
Delivery was on time which is why I like GameFly for buying used games
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kryptd26
Site Experience FeedbackAug 4, 2026
Easily the best transactions I've made with video games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-Pool
Site Experience FeedbackAug 4, 2026
Great website. Excited to have found it. Amazing variety.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackAug 3, 2026
Everything was easy. I was just paying to keep a game I like so the spot opens for my game lock title getting ready to release
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
darkxenu616
Site Experience FeedbackAug 3, 2026
The ability to rent games and then keep them is an amazing deal. If i could save a little more on the used games that would only make it that much better! Still great options for a plan and reasonable prices as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Versatile
Site Experience FeedbackAug 3, 2026
Today and all of my experiences are always great when im om here never really have any issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Great as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DC
Post-Delivery FeedbackAug 3, 2026
No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Racco
Site Experience FeedbackAug 3, 2026
Was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrussian85
Post-Delivery FeedbackAug 3, 2026
Fast doing and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tom
Site Experience FeedbackAug 3, 2026
Great Website As Long As Physical Exist 100% Recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Omnipro
Post-Delivery FeedbackAug 3, 2026
I had no issues and am satisfied with the service.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 8
Tron
Site Experience FeedbackAug 2, 2026
Easily.good was very easy to buy the game i rented
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dutch B.
Site Experience FeedbackAug 2, 2026
The website could use a better layout , as far as how it looks is concerned . Other than that , I haven't had too many problems with the site.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Croix
Site Experience FeedbackAug 2, 2026
My experience with the website. Buzz hasgood isn't as always been. I have never had any functionality issues with the website. Can you product selection issues that gain flight ever has is usually shared by multiple vendors so no specific problem there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bub
Site Experience FeedbackAug 2, 2026
A bit frustrated that none of the coupons I've earned after being a member of Gamefly for ~5 years can be applied to new games. $5 rewards should be applicable to anything.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
DaWolf
Site Experience FeedbackAug 2, 2026
Easy to purchase, especially when you are already renting the game, then you just wait for the case in the mail 😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Awrsome company
Post-Delivery FeedbackAug 2, 2026
Easy to use. Came in as expected. Games are in good condition. I tell everyone about GameFly abd how great it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Frankie_Mermaid@twitch
Site Experience FeedbackAug 2, 2026
I've been with you all since the Xbox 360. I think you guys are great. I can't wait to hear how you solve the digital only problem. 20 more years! I've recommended you to hundreds of people. I'm a streamer on twitch: Frankie_Mermaid
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
22jordaron
Site Experience FeedbackAug 1, 2026
Found the game I wanted to buy brand new for a competitive price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Big C
Post-Delivery FeedbackAug 1, 2026
Always great working with this company. I inform all of my friends and family about gamefly. 5 stars all day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KylerZhang
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EmeraldLynx
Post-Delivery FeedbackAug 1, 2026
I would recommend to another gamer friend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Selina
Site Experience FeedbackJul 31, 2026
Love gamefly, love the meme discounts I get so I can afford to buy games that I really like!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coolblue50
Site Experience FeedbackJul 31, 2026
Didn't have any problems with the site.👍
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Steve K
Site Experience FeedbackJul 31, 2026
GameFly is a great service holding back the tide of the digital takeover it’s amazing to know there is a company that cares enough to make sure physical media is still readily available and accessible and I absolutely love this company and would recommend anyone give them a try!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thescorpionkr
Site Experience FeedbackJul 30, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
It was easy to use, and I loved the entire aspect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mikey
Site Experience FeedbackJul 30, 2026
Over all an easy process to downgrade to one rental a month. Have two at the time and had already decided on purchasing one rightaway and the price definitely helped. I appreciate that not only is keeping a rental an option for a discounted price, the additional membership discount is a nice bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nike
Post-Delivery FeedbackJul 30, 2026
Fantastic
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Fern
Post-Delivery FeedbackJul 30, 2026
I recommend the appeasement process and selection to try and cross multiple platforms. Thanks, GameFly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Steve
Site Experience FeedbackJul 30, 2026
Great website that is easy to use. I find that there are good prices on used games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rarsw
Site Experience FeedbackJul 30, 2026
I purchased a used game for with a good discount and coupons. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
Do it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Blovely73
Site Experience FeedbackJul 29, 2026
I had no issues. It was very easy. I had coupons built up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skippy
Site Experience FeedbackJul 29, 2026
GameFly gave me a better price than other online and in-store options. Delivery fees were not bad, and time of delivery was acceptable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logan W.
Post-Delivery FeedbackJul 29, 2026
I like that if I like a game rental I can just buy the game and then have the case mailed to me. The game case came quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10