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GameFly - Game Rental Reviews - 3,840 Review - 9.5/10

Jan 8, 2025
At GameFly, we are on a mission: to put video games where they belong, in the hands of the gamers who love 'em.
Circle of Excellence - GameFly - Game Rental

2006
Platinum

Circle of
Excellence

1 years

GameFly - Game Rental Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.4 /10
Product Selection9.0 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%85%

Neutral

12%11%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.0 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

9.0 out of 10

Recent Reviews for GameFly - Game Rental

Showing 1 - 20 of 3,840

Andrew

Site Experience Feedback

Dec 27, 2024

Thank you for providing affordable way to game


Post-Delivery Feedback

Jan 06, 2025

It's just a good experience

Jd

Post-Delivery Feedback

Jan 06, 2025

It was good love game fly best out here 10/10 would recommend

Trutalks

Site Experience Feedback

Dec 11, 2024

Shipping speeds are slow


Post-Delivery Feedback

Jan 06, 2025

It was good

RK

Site Experience Feedback

Dec 22, 2024

Easy transaction. Bought a used game that will be shipped to me.

Ty

Site Experience Feedback

Jan 05, 2025

it could be better. it can be annoying when using it on a mobile device. The pricing or plans provided could use some work.

jlblack30

Site Experience Feedback

Jan 05, 2025

no problems received item in a timely manner

David M

Site Experience Feedback

Jan 05, 2025

No issue with my purchase at all! I was happy to find Banishers for so cheap!

Thor

Post-Delivery Feedback

Jan 05, 2025

Great service

Yungfreezie

Site Experience Feedback

Jan 05, 2025

Awesome

Brizzle_D

Site Experience Feedback

Jan 05, 2025

Great service.

Rinzler209

Site Experience Feedback

Jan 05, 2025

I love using gamefly, the only drawback I've had with them though is how good awful long it takes for the games to arrive. I've noticed this since like 2009, and I'm 2025, it seems they haven't changed

Game Flyer

Site Experience Feedback

Jan 04, 2025

I would love to see more GameCube games. I've been with game fly for a long time. About 9 years. I believe maybe a birthday discount or gift for your members that have been with your company would be nice also. My son's birthday is on January 6th, it would've been nice

April

Site Experience Feedback

Dec 27, 2024

I always enjoy making purchases on Gamefly. They have a wonderful support and respond promptly. Purchasing is easy. You can find what you are seeking easily.

Magicball53

Site Experience Feedback

Jan 04, 2025

Website is good but it could use some updates, The variety and availability is sometime a coin flip but overall I feel you get your money's worth.

Iceman

Site Experience Feedback

Jan 04, 2025

It was a good experience

Brandon Copeland

Site Experience Feedback

Jan 04, 2025

So far I've had a good interaction with this website no problem love it

ghostalongthemississippi

Site Experience Feedback

Jan 04, 2025

Good experience. Games are typically m7ch cheaper to buy here

Cloud

Site Experience Feedback

Jan 04, 2025

The experience with gamefly is great, it's easy to navigate the products that I'm looking, the rewards you get, including coupons is a big plus for me, being able to keep your rented game as long as you want and having the option to keep it. Overall great experience so far using gamefly.

Howler

Site Experience Feedback

Jan 04, 2025

Played a game for a while and decided to purchase and keep it.

mtuk22

Post-Delivery Feedback

Jan 04, 2025

Items came in timely manner and in great condition