GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.4/10 overall rating and 905 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 85% |
 Neutral | 11% | 10% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.4 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 83% |
Neutral | 14% | 12% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 4,140
Tron
Site Experience FeedbackAug 2, 2026
Easily.good was very easy to buy the game i rented
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dutch B.
Site Experience FeedbackAug 2, 2026
The website could use a better layout , as far as how it looks is concerned . Other than that , I haven't had too many problems with the site.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Croix
Site Experience FeedbackAug 2, 2026
My experience with the website. Buzz hasgood isn't as always been. I have never had any functionality issues with the website. Can you product selection issues that gain flight ever has is usually shared by multiple vendors so no specific problem there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bub
Site Experience FeedbackAug 2, 2026
A bit frustrated that none of the coupons I've earned after being a member of Gamefly for ~5 years can be applied to new games. $5 rewards should be applicable to anything.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
DaWolf
Site Experience FeedbackAug 2, 2026
Easy to purchase, especially when you are already renting the game, then you just wait for the case in the mail š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Awrsome company
Post-Delivery FeedbackAug 2, 2026
Easy to use. Came in as expected. Games are in good condition. I tell everyone about GameFly abd how great it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Frankie_Mermaid@twitch
Site Experience FeedbackAug 2, 2026
I've been with you all since the Xbox 360. I think you guys are great. I can't wait to hear how you solve the digital only problem. 20 more years! I've recommended you to hundreds of people. I'm a streamer on twitch: Frankie_Mermaid
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
22jordaron
Site Experience FeedbackAug 1, 2026
Found the game I wanted to buy brand new for a competitive price.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
Big C
Post-Delivery FeedbackAug 1, 2026
Always great working with this company. I inform all of my friends and family about gamefly. 5 stars all day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KylerZhang
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EmeraldLynx
Post-Delivery FeedbackAug 1, 2026
I would recommend to another gamer friend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Selina
Site Experience FeedbackJul 31, 2026
Love gamefly, love the meme discounts I get so I can afford to buy games that I really like!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coolblue50
Site Experience FeedbackJul 31, 2026
Didn't have any problems with the site.š
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Steve K
Site Experience FeedbackJul 31, 2026
GameFly is a great service holding back the tide of the digital takeover itās amazing to know there is a company that cares enough to make sure physical media is still readily available and accessible and I absolutely love this company and would recommend anyone give them a try!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thescorpionkr
Site Experience FeedbackJul 30, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
It was easy to use, and I loved the entire aspect
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mikey
Site Experience FeedbackJul 30, 2026
Over all an easy process to downgrade to one rental a month. Have two at the time and had already decided on purchasing one rightaway and the price definitely helped. I appreciate that not only is keeping a rental an option for a discounted price, the additional membership discount is a nice bonus.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nike
Post-Delivery FeedbackJul 30, 2026
Fantastic
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Fern
Post-Delivery FeedbackJul 30, 2026
I recommend the appeasement process and selection to try and cross multiple platforms. Thanks, GameFly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Steve
Site Experience FeedbackJul 30, 2026
Great website that is easy to use. I find that there are good prices on used games.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rarsw
Site Experience FeedbackJul 30, 2026
I purchased a used game for with a good discount and coupons. Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 29, 2026
Do it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Blovely73
Site Experience FeedbackJul 29, 2026
I had no issues. It was very easy. I had coupons built up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skippy
Site Experience FeedbackJul 29, 2026
GameFly gave me a better price than other online and in-store options. Delivery fees were not bad, and time of delivery was acceptable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Logan W.
Post-Delivery FeedbackJul 29, 2026
I like that if I like a game rental I can just buy the game and then have the case mailed to me. The game case came quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jess
Site Experience FeedbackJul 29, 2026
It would be nice to be able to browse the full catalog of movies for sale easily. But there was a great deal on some old movies I've been wanting to add to my collection and they shipped for free, which was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big C
Site Experience FeedbackJul 28, 2026
Would like to thank gamefly for their great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jake
Site Experience FeedbackJul 28, 2026
Very good! It was the first thing that popped up on Google when looking for a specific item.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
AJ
Site Experience FeedbackJul 28, 2026
A little disappointed in the amount of used 4k discs available but very pleased with the amount I paid for them. I can see why they donāt last long
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Lori
Post-Delivery FeedbackJul 28, 2026
Always good prices on used, discs arrive in good condition as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Scary Concepts
Site Experience FeedbackJul 28, 2026
The only hiccup I experienced was trying to pay through Venmo on my phoneāthe payment wouldnāt process. Once I switched to a computer, though, the transaction went through smoothly with no issues. The website is easy to navigate, and the search function works great. I also find the pricing to be reasonableānot the cheapest, but definitely not the most expensive either. Overall, Iāve had a positive experience and Iām happy to support GameFly. Iāll definitely continue using the service!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tbabi7892
Site Experience FeedbackJul 28, 2026
This was the best idea yet, but they should offer discount for people on stamps like most all others do
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Git_gud_gamer
Post-Delivery FeedbackJul 27, 2026
I have had Gamefly for many years and I have never had a bad experience. I would definitely recommend it to more people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
EricRyan
Post-Delivery FeedbackJul 27, 2026
Shipping times far to long, not worth it. Waited over a week after release date for rental to arrive, not worth it
- Overall Rating: 4
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 7
Buffy
Post-Delivery FeedbackJul 27, 2026
I really enjoyed the game and wanted to keep it. Not only was it affordable but the case was delivered quickly and in mint condition. Would definitely purchase from gamefly again. They have become my main source for supporting physical media.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ben
Site Experience FeedbackJul 27, 2026
I wish there were coupon codes that applied to used games.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
alonzo
Site Experience FeedbackJul 27, 2026
I have nothing negative to say & so far overall experience has been great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CarsFly
Site Experience FeedbackJul 26, 2026
Gamefly still around makes the days and nights better despite the digital only future coming I will ride with GameFly till the sunset!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
CarsFly
Site Experience FeedbackJul 26, 2026
very good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Shadow91
Site Experience FeedbackJul 26, 2026
only had one game shipped that didnt work but over all its been good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gamestarved
Site Experience FeedbackJul 26, 2026
Good experience every time thanks
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Boldzulu
Site Experience FeedbackJul 26, 2026
Been renting call of duty 7 which i will buy next paycheck. I just bought five nights at Freddy's 2
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
the dude
Post-Delivery FeedbackJul 26, 2026
it was easy to see what used games were available and the price was easy to see.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Paco
Post-Delivery FeedbackJul 26, 2026
They had the game my son wanted at a good price and I used a coupon I had for even better savings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 7
Nioh 3
Post-Delivery FeedbackJul 26, 2026
Quick to find, at a great value which also came with fast standard shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jdollaz_8800
Site Experience FeedbackJul 25, 2026
Pretty good no complaints
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Soliddante
Post-Delivery FeedbackJul 25, 2026
I was looking for a game to finish my collection it kingdom hearts 3 and the price was great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Metallord
Site Experience FeedbackJul 25, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10