GameFly - Game Rental Customer Reviews
GameFly - Game Rental holds a 9.3/10 overall rating based on 896 verified post-delivery reviews on Bizrate.
GameFly - Game Rental Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2006 Winner Platinum Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 11% | 10% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 14% | 14% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
8.9 out of 10
Recent Reviews for GameFly - Game Rental
Showing 1 - 50 of 4,274
FlyFan86
Site Experience FeedbackJul 2, 2026
The keep process is very simple and straightforward, and I can see all of my discounts and the total price I will pay before I checkout, which is appreciated.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Long live games
Site Experience FeedbackJul 2, 2026
Don't die. 18 year long customer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Halfbrain
Site Experience FeedbackJul 2, 2026
The app was easily able to comprehend and make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 2, 2026
With playstation stop process making more game physical i support more buying more games this and next year
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 2, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Romo
Site Experience FeedbackJul 2, 2026
It's pretty good. I was unsure what shipping was meant for initially, but a simple search gave me my answer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gamer71
Site Experience FeedbackJul 2, 2026
I like the interface of gamefly. Sometimes I feel they should have more copies of games though becuase everything in my que has availability low like most of the time. Great customer service and fast shipping and like the self return feature.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raven
Post-Delivery FeedbackJul 2, 2026
Dude, you should get gamefly. Sent right to your house try it out if you like the game you can buy it. Usually cheaper than in the store.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJul 2, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
T
Site Experience FeedbackJul 2, 2026
Thanks!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jess
Site Experience FeedbackJul 2, 2026
So far I love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PixelPlayer
Site Experience FeedbackJul 2, 2026
Overall, the website was easy to navigate and I was able to find what I was looking for without much trouble. The search and category filters made browsing straightforward, and the product pages had enough information to help me make a decision. The checkout process was simple and worked as expected. One small area for improvement would be making page loads feel a little faster when moving between products, and it would be nice if related recommendations were a bit more personalized. Overall, though, the experience was smooth, intuitive, and about what I expect from a well-designed online shopping site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
Julio
Post-Delivery FeedbackJul 1, 2026
I love my membership its like when i used to go to the video store and rent video games and to a certain extent it gives me nostalgia.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Pipe
Site Experience FeedbackJul 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Very easy transaction a little slow on the processing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamtrax
Site Experience FeedbackJul 1, 2026
The website is very easy to search and buy any game you want or to keep a game you already have. The discounts i used that i have gotten for being a member for so long also come in handy making ot of games i buy cheaper then in store or digital stores
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Soul12eaper
Post-Delivery FeedbackJul 1, 2026
I rented a game, I enjoyed it so I bought it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackJun 30, 2026
Well with already having the 4k disc here from renting. That part was ok. The order for the case came in good time. But it arrived all broken as well as the the blu ray movie that came with it.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
elDub.
Site Experience FeedbackJun 30, 2026
The game I have rented that I decided to keep is twenty percent cheaper than its lowest price I could find otherwise. Awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thegamer
Site Experience FeedbackJun 30, 2026
It was fine.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Beast
Site Experience FeedbackJun 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MillenialGamerGirl
Site Experience FeedbackJun 30, 2026
Super smooth. Much cheaper than expected. Quick checkout and my coupon was auto added.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Papamic
Site Experience FeedbackJun 29, 2026
A great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Seth
Post-Delivery FeedbackJun 29, 2026
I love GameFly because it's cheaper than modern-day gaming services. There's something super sentimental about receiving a new game in the mail too. I really like GameFly because they're playing a part on preserving physical media. Physical media and GameFly will always hold a special place in my heart for gaming and movies. It's one of the last good places you can get a good price on a game or movie while adding to your physical collection. Overall, I really love GameFly and recommend it to many of my friends anytime they ask what I play and where I get my games. Anytime I've needed to contact support, they've always been available and responded promptly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
chronicrogue
Site Experience FeedbackJun 29, 2026
gamefly is great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Expected one price, got raised $5, kinda a bummer
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mindy
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taytay
Site Experience FeedbackJun 29, 2026
GameFly is the best choice for renting and buying a huge selection of games across all platforms. Highly recommended.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 28, 2026
Never had a issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
RandyTy
Site Experience FeedbackJun 28, 2026
Gamefly has been awesome and very easy to manage orders and give great incentives to help lower prices and also have a wide selection of games that fit my needs/wants.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zac
Site Experience FeedbackJun 28, 2026
Overall good experience. I rented the game and decided to keep it, the price was kind of misleading, it said 49 and ended up paying almost 57.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
SnoMan64
Post-Delivery FeedbackJun 28, 2026
I would recommend Gamefly because everytime I either rented or bought games, it was easy and smooth.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chevy
Post-Delivery FeedbackJun 27, 2026
It was satisfactory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Very happy with getting the game I wanted to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 27, 2026
Waited 10 days for game, game never came.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 3
Jace
Site Experience FeedbackJun 27, 2026
Love you guys thanks
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Overall good experience, attractive for consoles
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andrew
Post-Delivery FeedbackJun 27, 2026
I had a bad game and I let them know by email and was told to send it back and get a replacement which I did and got the replacement
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jon
Post-Delivery FeedbackJun 27, 2026
I like gamefly because they have good deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ritchie B
Post-Delivery FeedbackJun 27, 2026
Best experience since I was a kid , and they added movies!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Easy Keepsies
Site Experience FeedbackJun 27, 2026
Very easy to activate the “keep” feature
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 26, 2026
Thank you it was great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
OnlyOne
Site Experience FeedbackJun 26, 2026
I appreciate the coupons Gamefly provides, so that I may play my favorite games anytime for purchase.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BigGerm
Site Experience FeedbackJun 25, 2026
I was just completing a shopping cart that I had already preloaded when I found the item a few weeks ago since it was closer to the end of the pre-order date and the offer was still good. I decided to fulfill my obligation and purchase the item. hopefully this will be a good experience, and hopefully it continued way to shop for the unusual things I like thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Rekless81
Site Experience FeedbackJun 25, 2026
I love almost everything about gamefly. I've had 1 customer service issue that forced me to close my old account and reopen a new one but I've been a member for close to 20 years now. It's the only way I game and i recommend it to everyone! I just wish you could rent digital games to me so I didn't have to wait for the mail service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Izack C Christman
Site Experience FeedbackJun 25, 2026
I think it was a pretty good idea for gamers and people overall rather try a game a movie or whatever they might need or want it's like the red box's we had before netflix took over.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Kin3tiCrypt
Post-Delivery FeedbackJun 25, 2026
I ordered Tomodachi Life: Living The Dream and it took a while to arrive which I understand cause of low availability so I’m not mad about that so then I just bought to own and that delivery for the case came pretty quick. Overall GameFly is a good company.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 10
Chris
Site Experience FeedbackJun 25, 2026
It has been pretty decent.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7