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GameFly - Game Rental Customer Reviews

GameFly - Game Rental holds a 9.4/10 overall rating and 863 verified post-delivery reviews on Bizrate.

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Most Current Certification:
Sep 26, 2026
At GameFly, we are on a mission: to put video games where they belong, in the hands of the gamers who love 'em.

GameFly - Game Rental Rating

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Circle of Excellence - GameFly - Game Rental

2006 Winner Platinum Circle of Excellence

1 years

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Post-Delivery Feedback - 863 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

88%92%
Neutral rating icon

Neutral

8%4%
Negative rating icon

Negative

4%4%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.5 out of 10

Site Experience Feedback - 2,949 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

80%80%
Neutral rating icon

Neutral

14%14%
Negative rating icon

Negative

5%6%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.5 out of 10

Recent Reviews for GameFly - Game Rental

Showing 1 - 50 of 3,812

  • Jamize

    Site Experience Feedback

    Sep 25, 2026

    GameFly does an excellent job for video game collectors like me. Even though I don't use the rental service, I regularly purchase used games from GameFly because the quality is outstanding. Many of the games I receive are in better condition than "new" copies I've seen elsewhere, and the discounts on newer releases are hard to beat. The website is easy to use, the selection is great, and I appreciate being able to build my collection while saving money. Overall, I've had consistently positive experiences buying games from GameFly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tanner

    Site Experience Feedback

    Sep 25, 2026

    Great process and process

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • mdsnow

    Site Experience Feedback

    Sep 25, 2026

    i had an overall good experience very easy too purchase this game

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BigDickBandit

    Site Experience Feedback

    Sep 25, 2026

    good prices and easy to use website

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 25, 2026

    I hope that all content is included.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • I recommend game fly

    Site Experience Feedback

    Sep 25, 2026

    My experience over the past few weeks has been excellent. The platform features an intuitive design and a user-friendly interface, and I intend to maintain my membership.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • ProphetSoup

    Site Experience Feedback

    Sep 25, 2026

    Love it, I wish I signed up earlier

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • KenBrew

    Site Experience Feedback

    Sep 25, 2026

    It’s good to have someone to rely for good deals in this terrible economy! Thank you GameFly! You’re keeping the gamer in me alive

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Waterdog25

    Site Experience Feedback

    Sep 25, 2026

    Impressed to find figures and other collectibles on an online game-rental site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Toddley1989

    Site Experience Feedback

    Sep 25, 2026

    It was a good experience. I was able to get a game for $30 below typical retail price.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • prfsnl_gmr

    Site Experience Feedback

    Sep 25, 2026

    Great shopping experience and good prices on used games I know will be in great shape.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Bigdawg

    Post-Delivery Feedback

    Sep 25, 2026

    I like the fact that I can play the games and return. If I like it I can buy it. Nothing worse than paying $60-$100 for a game and its not good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Bill

    Post-Delivery Feedback

    Sep 25, 2026

    You can play the game as long as you want to it's cheaper to purchase

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 25, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • ScaryHispanicMan

    Post-Delivery Feedback

    Sep 25, 2026

    Renting is reall convenient when very few games get demos these days.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Dan

    Site Experience Feedback

    Sep 25, 2026

    Everything went well! The coupons were automatically applied and that made it much smoother than I thought it would be.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • COON G

    Site Experience Feedback

    Sep 24, 2026

    The experience is good but it would be nice if I could get the games I ask for sometimes the games I want are very low.

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Supersoniccc

    Site Experience Feedback

    Sep 24, 2026

    All good!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tapy

    Site Experience Feedback

    Sep 24, 2026

    so far things are awesome. I had rented 2 games for almost 2 years due to some hardships and when I was finally ready to new games again still very happy with this service. Wish it was a lower price for gamelock though. other that that gamefly is awesome

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bootmaker

    Post-Delivery Feedback

    Sep 24, 2026

    The availability status of rentals in your Queue is a great feature, and the Gamelock on a pre-release are great. I bought a game and also got the game case not just the disc.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • RedKnight

    Site Experience Feedback

    Sep 24, 2026

    Since I was a kid I’ve seen the gamefly ads but never used until today and it definitely won’t be the last. Good prices on good games, easy checkout, and fast shipping.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • rowdymike32

    Site Experience Feedback

    Sep 24, 2026

    Easy to use fair prices

    • Overall Rating: 5
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Joey

    Site Experience Feedback

    Sep 24, 2026

    I used to use gamefly when I was a teenager and I loved it games always came on time never late they never had any scratches or damage and I love how I could rent them as long as I want thank y'all for still being here like a blockbuster

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • TJ

    Site Experience Feedback

    Sep 24, 2026

    Pretty cool this is still around

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 24, 2026

    I prefer to buy new games after the launch window for the lower price. When I purchase used its for lower price but you just don't know what you may get. The few times I have purchased from gamefly I was happy with the quality of the game.. and I was very happy to learn that the case was intact.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Uranuaisout

    Post-Delivery Feedback

    Sep 24, 2026

    It’s fun

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Flaco

    Post-Delivery Feedback

    Sep 24, 2026

    I recommend gamefly to most of the people but the only thing is the availability in 4k movies is limited..also the price is high for 2 games or movies at the time.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »
  • Gio

    Site Experience Feedback

    Sep 23, 2026

    Fast and easy

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • yanira

    Site Experience Feedback

    Sep 23, 2026

    thank you

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • J.C

    Site Experience Feedback

    Sep 23, 2026

    Easy to use. I love this site.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jack

    Site Experience Feedback

    Sep 22, 2026

    Good experience would prefer if you would let me pay the monthly fee instead of making me wait till you take it out of my account.

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Iggy

    Post-Delivery Feedback

    Sep 22, 2026

    GameFly is a good source of playing games without needing to buy them and spend too much. These days games cost $70 regularly and often times are only 10-20 hours and can beat it on a weekend. Makes it seem not as worth it to buy games when you can easily rent it for a cheaper price. I love the fact that you can keep the game if you so desired and at a cheaper price. That being said at times it can be a bit pricey for having 2 games at a time which is the perfect balance for when about to one game and have another one on the way so you don’t have to wait for delivery. The tracking option also could be better. I trust that the game will be shipped at a decent pace but the tracking is poor at best. One of the other cons is games tend to be hard to get a hold of. Usually the popular ones and obviously they are popular for a reason but I at least liked to be able to get one that I’d love day 1 All in all it’s a decent service to have and at least worth giving it a shot for renting one game at time to test it out

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Nicia

    Site Experience Feedback

    Sep 22, 2026

    Easy, hoping my used purchase comes in good condition

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Taters

    Site Experience Feedback

    Sep 22, 2026

    Easy

    • Overall Rating: 5
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • David Ruffin

    Post-Delivery Feedback

    Sep 22, 2026

    look for deal on Gamefly they are pretty good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • MikeC

    Site Experience Feedback

    Sep 21, 2026

    I felt duped by the 5% off offer. Not allowing to apply to everything is deceptive.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Ching

    Site Experience Feedback

    Sep 21, 2026

    Ease very smooth to navigate to find your lookings

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • James

    Site Experience Feedback

    Sep 21, 2026

    I liked it very much it was very easy to find what I wanted

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mike

    Site Experience Feedback

    Sep 21, 2026

    Loved this experience

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Tru

    Site Experience Feedback

    Sep 20, 2026

    Website is clear and easy to understand

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Slaytrix

    Site Experience Feedback

    Sep 20, 2026

    No real problems, pretty basic interface. Run of the mill experience. Wish there was a button for the address to mark same as shipping for the billing address.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Erik

    Site Experience Feedback

    Sep 20, 2026

    Good experience, reasonable price

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Stanley Irish

    Site Experience Feedback

    Sep 20, 2026

    Today I made my first purchase with GameFly. I searched for "Crimson Desert PS5" on Google & the first hit I got was the GameFly website. I found the website layout to be very user friendly & on top of that, GameFly had the best price online for a physical copy of the game. The ONLY recommendation I would make (if any) would be the size of the [Rent-Here] banner on the product's page. It wasn't even an "issue" for me whatsoever, I just figured I'd mention it because it stuck out to me. My first-time experience shopping with GameFly was easy to access, easy to navigate & easy to check out. I will 100% be back to shop again.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Imp5

    Site Experience Feedback

    Sep 20, 2026

    Got what I wanted

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Corky

    Site Experience Feedback

    Sep 20, 2026

    Very good interaction. Never had a probkwm with gamefly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • PapaPico619

    Site Experience Feedback

    Sep 19, 2026

    I regularly buy games from gamefly...especially pre-orders because they get to my home quickly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kechones

    Site Experience Feedback

    Sep 19, 2026

    Found an unexpected 4k blu ray at a great price! I’d heard about you on YouTube and decided to take the plunge.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • manny0215

    Post-Delivery Feedback

    Sep 19, 2026

    I been buying from gamefly for years best price on games I buy then not rent very good price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Gearsnake

    Site Experience Feedback

    Sep 18, 2026

    Very good service and factibles prices

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Jake

    Post-Delivery Feedback

    Sep 18, 2026

    I appreciate how flexible the products are. I just wish there were more options for older games. I also find it a bit annoying how not all games are available for keeps.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »