Frederic Malle Customer Reviews
Frederic Malle holds a 9/10 overall rating and 58 verified post-delivery reviews on Bizrate.
Frederic Malle Rating
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 82% | 83% |
 Neutral | 0% | 0% |
 Negative | 18% | 17% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.1 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 83% |
Neutral | 7% | 4% |
Negative | 7% | 13% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
Recent Reviews for Frederic Malle
Showing 1 - 50 of 320
JBowman
Post-Delivery FeedbackOct 23, 2026
I ordered many samples and discovery sets. The plastic dispensers smelled nothing like the glass ones, even across the same fragrance. I would only buy a scent that I could try in a glass. The 2 Portrait of a Lady in plastic (one as a free sample and one purchased in a discovery set) smelled horribly and nothing like the glass Portrait of a Lady in that discovery set. Musc Ravaguer glass vs. plastic had very different notes as well. I felt like the inconsistency of the trial bottles reduced my excitement to buy large bottles significantly.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Maureenann52
Site Experience FeedbackOct 22, 2026
It was efficient and intelligent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thomas
Post-Delivery FeedbackOct 18, 2026
My experience was perfect no complaints it was above and beyond what I expected from the fragrance to the chat support and I paid for two day delivery it arrived the next day it was all perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gaboss
Site Experience FeedbackOct 16, 2026
Easy and intuitive
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dana P
Site Experience FeedbackOct 13, 2026
Easy to order and love the free samples
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackOct 12, 2026
Excellent overall
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
db
Site Experience FeedbackOct 11, 2026
Easy to navigate, made my day simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose Love
Site Experience FeedbackOct 7, 2026
Very hard to check out
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Carolyn
Site Experience FeedbackOct 7, 2026
Easy to find my product! Love love your fragrances!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sara
Site Experience FeedbackOct 5, 2026
Of all the perfume brand websites I’ve shopped from so far, this one is by far the best designed. Everything is presented so clearly and concisely, making the website incredibly easy to navigate and the information easy to understand. It feels very thoughtfully designed and user-friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stacey
Post-Delivery FeedbackOct 3, 2026
I tried a lot of samples (from other online sites) in trying to find my signature scent. I fell in love with Promise. I purchased the 250 ml spray for my birthday. I also received 3 samples which I really enjoy as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JEnnissBowman
Site Experience FeedbackOct 1, 2026
I appreciate the where to begin section and the triangle diagram.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kisersauze
Site Experience FeedbackSep 30, 2026
Such an incredible parfum house. This will be my very first time to ever smell. Reading and informing myself of niche brands I have decided to make this my first ever niche experience. So excited!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JackII
Site Experience FeedbackSep 30, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lela Rain
Site Experience FeedbackSep 30, 2026
Using the Frederic Malle website was incredibly smooth experience. Their online storefront held the elegance of an in-store experience. Truly impressed with their sample ordering process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 29, 2026
This is my third purchase already. I get the samples and fall in love with them! Wish there was a store I could smell them all at versus piecemealing the purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
km
Site Experience FeedbackSep 29, 2026
I wanted to try a few small size ones, but I couldn't do because there weren't all types of perfumes available in small sizes.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
busyb
Site Experience FeedbackSep 27, 2026
my only complaint is the lack of variety in the sample choices; a lot of the options were out of stock.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wendy
Site Experience FeedbackSep 26, 2026
Very lovely site. I particularly liked the gift wrap option! Very personalized service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Post-Delivery FeedbackSep 25, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 24, 2026
GREAT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 20, 2026
Everything great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
neplusultra
Site Experience FeedbackSep 19, 2026
Some of the perfume descriptions weren't available for view.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gipstone7
Site Experience FeedbackSep 18, 2026
Musc revenuer is out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Perfume Lady
Site Experience FeedbackSep 18, 2026
Navigation is easy and no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 18, 2026
Felt like the checkout loading was taking a long time and I was about to leave the site. Also, I was not clear if the free gifts were men’s or ladies scents. It should specify.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 16, 2026
It's all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sumi :)
Site Experience FeedbackSep 13, 2026
I liked the visual design but did not like the user interface. I felt confused at many points while checking out.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
jules
Post-Delivery FeedbackSep 12, 2026
fragrance reminds me of my grandmother in the best way possible. absolutely wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JosB
Site Experience FeedbackSep 12, 2026
The website was good Clear and I like the ability to order a product, even if his Back order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
mania30
Site Experience FeedbackSep 11, 2026
I found the website great Simple & nice 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Celia
Site Experience FeedbackSep 10, 2026
Website lags ever so slightly making navigating it a little tedious.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raju
Site Experience FeedbackSep 9, 2026
Why other products not available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nice options slow checkout
Site Experience FeedbackSep 9, 2026
It seemed a bit slow.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
Very goid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olfak Tory
Site Experience FeedbackSep 3, 2026
Very easy online shopping. Even using a phone. Pages loaded quickly and free of popups. No jams or having to start over.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
MM
Post-Delivery FeedbackSep 3, 2026
I love frederic malle. I love the scents and the products. the body wash I purchased smells fantastic, but the price was a bit overwhelming for what I received. Unlike fragrance, the body wash will be used fast and I'm not sure It's worth it in the future to get this item, so i'll stick to fragrances. Also I have wanted to try alot of your fragrances and you didn't have them available for sample or in 10ml sizes.
- Overall Rating: 6
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: 6
Susan
Site Experience FeedbackSep 2, 2026
Very easy to navigate. Promise is my favorite perfume I have ever worn!! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REY
Site Experience FeedbackSep 2, 2026
EXCELENTE
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ralphi
Site Experience FeedbackSep 2, 2026
It was a great experience buying in that website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vannyhrndz
Site Experience FeedbackSep 1, 2026
I was interested in the discovery sets and my first choice was sold out but I’m glad I can try them out first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sock
Post-Delivery FeedbackSep 1, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Devin
Site Experience FeedbackAug 30, 2026
The website was a little glitchy. It took a while for commands to register. I would suggest reviewing because you may be losing sales
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cdot
Site Experience FeedbackAug 29, 2026
It was a Great experience using this website. Only drawback was not a lot of product availability…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AP
Site Experience FeedbackAug 26, 2026
Very straight forward, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Extraordinaire
Site Experience FeedbackAug 25, 2026
No need to improve, is all there clear.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lishlovescats
Site Experience FeedbackAug 25, 2026
I knew what I wanted, and when I went to the Frederic Malle website, I found it easily!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 24, 2026
I am looking for the mini hand soaps, and I cannot find them on the website. Can someone reach out to me and let me know where I can find the mini hand soaps.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Perfumelover
Site Experience FeedbackAug 24, 2026
Fairly easy website to navigate. Had a little trouble finding a certain product but got there. To be fair it was the first time I had been on the page and I’m technically not sophisticated. Can’t wait to get my order. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skipo
Post-Delivery FeedbackAug 23, 2026
It was a perfect experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9