Frederic Malle Customer Reviews
Frederic Malle holds a 9.6/10 overall rating and 55 verified post-delivery reviews on Bizrate.
Frederic Malle Rating
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Learn more about reviewsOverall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 95% | 86% |
 Neutral | 0% | 0% |
 Negative | 5% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 91% | 90% |
Neutral | 5% | 5% |
Negative | 5% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.6 out of 10
Design of Site
Satisfaction with the look and design of the site
9.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.8 out of 10
Recent Reviews for Frederic Malle
Showing 1 - 50 of 316
Susan
Site Experience FeedbackSep 2, 2026
Very easy to navigate. Promise is my favorite perfume I have ever worn!! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
REY
Site Experience FeedbackSep 2, 2026
EXCELENTE
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ralphi
Site Experience FeedbackSep 2, 2026
It was a great experience buying in that website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vannyhrndz
Site Experience FeedbackSep 1, 2026
I was interested in the discovery sets and my first choice was sold out but I’m glad I can try them out first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sock
Post-Delivery FeedbackSep 1, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Devin
Site Experience FeedbackAug 30, 2026
The website was a little glitchy. It took a while for commands to register. I would suggest reviewing because you may be losing sales
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cdot
Site Experience FeedbackAug 29, 2026
It was a Great experience using this website. Only drawback was not a lot of product availability…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AP
Site Experience FeedbackAug 26, 2026
Very straight forward, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Extraordinaire
Site Experience FeedbackAug 25, 2026
No need to improve, is all there clear.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lishlovescats
Site Experience FeedbackAug 25, 2026
I knew what I wanted, and when I went to the Frederic Malle website, I found it easily!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 24, 2026
I am looking for the mini hand soaps, and I cannot find them on the website. Can someone reach out to me and let me know where I can find the mini hand soaps.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Perfumelover
Site Experience FeedbackAug 24, 2026
Fairly easy website to navigate. Had a little trouble finding a certain product but got there. To be fair it was the first time I had been on the page and I’m technically not sophisticated. Can’t wait to get my order. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skipo
Post-Delivery FeedbackAug 23, 2026
It was a perfect experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
jules
Site Experience FeedbackAug 21, 2026
love the simplicity of the layout and ease of navigation. the product descriptors are precise and the products are top tier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mook
Site Experience FeedbackAug 19, 2026
all very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
S.D.
Site Experience FeedbackAug 18, 2026
Enjoy the scents
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackAug 18, 2026
Great profits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Max
Site Experience FeedbackAug 16, 2026
I like the vibe of the site and LOVE the scent quiz. I like the graphic too with the fragrances laid out on a spectrum / graph. What I don't like is that so many items are sold out and or unavailable. They shouldn't be displayed if they arent. And many items I would have bought / would have tried aren't available.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Junior
Site Experience FeedbackAug 15, 2026
Easy and friendly service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RikiRic
Site Experience FeedbackAug 15, 2026
Perfect-Simple, streamlined, uncomplicated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rita
Site Experience FeedbackAug 12, 2026
Hello! Ordering went very smoothly except when choosing samples. Not all samples showed descriptions. XOP
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MK
Site Experience FeedbackAug 11, 2026
Best luxurious experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Clara
Site Experience FeedbackAug 10, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Am
Site Experience FeedbackAug 9, 2026
Everything is always very smooth. Love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stanley
Site Experience FeedbackAug 9, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackAug 8, 2026
Everything was pretty straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frustrated
Post-Delivery FeedbackAug 6, 2026
I purchased a discovery set. Once I decided upon a new fragrance I read on your website that you discount the amount of the set towards the full priced bottle. I contacted customer service many times and someone either couldn’t help me or was confused. Someone even suggested I order on the app of which there is no app. Eventually I called to speak to someone in person rather than using the chat. It finally got resolved. It left me quite frustrated that every time I make a purchase it will be this hard. I hope not. I am very pleased with my fragrance.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 2
Online Shopper
Site Experience FeedbackAug 5, 2026
I have notreceived the product. How can I rate the total experience? Check out was relatively easy. Web design was good. This questionanaire does not relate to the first time buyer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 4, 2026
Customer friendly!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alvaro
Site Experience FeedbackAug 4, 2026
The website was easy to navigate and I appreciated being able to customize my own discovery set. The fragrance descriptions were helpful, and checkout was simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 4, 2026
I’m on my cell phone and so it’s hard to see everything and compare. I was a little disappointed that I didn’t have more leeway in choosing the perfumes. I wished to try. I have a specific scent profile I enjoy and a couple of your options were not available.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Christian's Mom
Site Experience FeedbackAug 3, 2026
I love your products. They are expensive, but I'm sure well worth it! Can't wait to try the hand soap.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 3, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fco
Site Experience FeedbackJul 31, 2026
Very nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemini Mom
Site Experience FeedbackJul 30, 2026
User friendly and quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
w
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DebraO
Site Experience FeedbackJul 28, 2026
I really wish I could choose all my samples. I reslly only want Portrait of a lady samples. Best for taking when flying due to small size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malle
Post-Delivery FeedbackJul 28, 2026
Excellent service and excellent product!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
emre
Site Experience FeedbackJul 25, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackJul 25, 2026
Had some of them before, coming back for the unique ness of the scents
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pez
Site Experience FeedbackJul 23, 2026
Web site is easy to use and checkout process clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr.
Post-Delivery FeedbackJul 21, 2026
I really like your fragrances.They are very distinctive from other brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Love the scent, but frustrated that the one product I love was discontinued (Portrait of a Woman body butter) and replaced by a not as great product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Talvin
Site Experience FeedbackJul 19, 2026
I had to contact customer service 4 times in regards to the discovery set value that went towards my full size bottle. Also, there were glitches in the website to not let me purchase. No one was helpful at all and even one person suggested using the Frederic Malle app which there isn't one. I almost gave up and just purchased it from Nordstrom but I hung in there. Please do better in the area of customer service help.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
MTW
Site Experience FeedbackJul 17, 2026
The technical interaction was very good. The lowest rating (7) was only assigned because apparently the product that I was hoping to find is no longer available/being produced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Promise
Site Experience FeedbackJul 11, 2026
Simplicity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
loving it A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
Easy , cleanly styled site. I am supposed to get $38 off because I bought a discovery set, It would be good if there was verification of that as I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie C
Post-Delivery FeedbackJul 9, 2026
Ive been using Frédéric Malle fragrances for decades. This was a gift for a friend who admired how I smelled. The online ordering as very easy and the wrapping option made the gift as elegant as the fragrance. I love wearing fragrances that are not easily found by others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ade
Site Experience FeedbackJul 8, 2026
Wonderful experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9