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Frederic Malle Reviews - 970 Reviews - 9.1/10

Jan 8, 2025
Editions de Parfums Frederic Malle is a publishing house for the industry's very best Perfume Designers. Its goal is to push the limits of perfume creation and elevate perfumery to a whole new artistic level. As a perfume expert, Mr.Malle handpicks perfumers whose work is changing the face of the industry. As their editor, he guides them individually through their creative process to ensure that they are always transcending their limits. Together, they create works of art that represent the best of each olfactive category: the great classics of tomorrow.

Frederic Malle Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend9.2 /10
Product Selection9.1 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.2 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

10%9%

Negative

4%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.4 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.5 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Frederic Malle

Showing 1 - 20 of 970

fb

Site Experience Feedback

Dec 21, 2024

Good

Timmy

Site Experience Feedback

Dec 20, 2024

I have been using and buying Frederic Malle’s fragrances for many years. They are wonderfully unique. I’m often asked what I’m wearing.

Online Shopper

Post-Delivery Feedback

Jan 05, 2025

I did not receive my welcome gift that I was promised. I called customer service and left several messages last week but no one returned any of my calls. Also they ever sent me a tracking number. I am disappointed.

Reuben

Site Experience Feedback

Jan 05, 2025

Easy to navigate

LexuDesu

Site Experience Feedback

Jan 04, 2025

It was pretty easy, the descriptions of each fragrance gave me a clear picture of what the scents would be like. I knew exactly what I wanted and it was even better since I was offered two sample gifts.

Gretchen

Site Experience Feedback

Jan 04, 2025

easy. Nice website

Online Shopper

Site Experience Feedback

Jan 04, 2025

Trying this product for the first time.

Lily

Site Experience Feedback

Jan 03, 2025

Great

Nick

Site Experience Feedback

Jan 02, 2025

Overall experience was smooth. It would have been nice to have product descriptions available for the bonus items that are offered during check out.

PWA

Site Experience Feedback

Jan 02, 2025

Wanted refills for travel and sample other fragrances. Could not choose which Parfums I wanted to try. Difficult to speak with live person.

Michele in MO

Site Experience Feedback

Jan 01, 2025

I was helped online with someone from customer service. She was a big help in my decision making process.

chemisechicks

Site Experience Feedback

Dec 10, 2024

Very disappointed you no longer offer 50ml in a lot of your fragrances. FM fragrances are very special. They are not inexpensive eithter. Not everyone can afford your 100ml fragrances. The last time I went in to the NYC boutique, your sales person made me feel like a liar telling me they have not ever sold 50ml for Dawn. I own one. I bought it in the USA. I ended up leaving the store due to your saleperson. Terrible experience.


Post-Delivery Feedback

Jan 01, 2025

Amazing fragrances but disappointed with price and size options. Not everyone can afford a 100ml perfume for $2K.

Cafemiz

Site Experience Feedback

Dec 31, 2024

Some links like perfume for personality doesn’t work

J

Site Experience Feedback

Dec 31, 2024

I enjoyed the overall look of the website and it is easy to navigate. I liked the breakdown of different fragrance families in the menu. On the other hand, some of the images on the website did not load completely in my browser. I was also offered a 10ml fragrance as a promotion, but when I checked out I was only offered a 7ml.

vjarrard

Post-Delivery Feedback

Dec 31, 2024

I called to find out it when "Music For a While" would be back in stock or if it was discontinued altogether. The agent had no answer. So I ended up buying my summer fragrance "Geranium Pour Monsieur" instead.

Online Shopper

Site Experience Feedback

Dec 12, 2024

More products Availability of sample scents

Wit

Site Experience Feedback

Dec 29, 2024

It was good straight forward

Richard

Site Experience Feedback

Dec 02, 2024

The travel size was not available in the fragrance I use so i had to just guess at another fragrance. Would be nice to offer the free travel size in the same scent. The "free gift" for completing this survey is a scam. Magazines? You could at least offer something from your site. this "free gift" for the survey is a major turnoff - do this and you get auto renew magazines that will be a hassle to cancel? No thanks. That really cheapens your brand - linking it with cheesy magaines.


Post-Delivery Feedback

Dec 29, 2024

You should have a contact number to speak with a live person.

Drew

Site Experience Feedback

Dec 12, 2024

Not convcient via mobile. Apple Pay


Post-Delivery Feedback

Dec 29, 2024

Love the uniqueness of the product

Vinny

Site Experience Feedback

Dec 28, 2024

Easy and straightforward to use.