Frederic Malle Reviews - 970 Reviews - 9.1/10
Frederic Malle Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 8.9 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 8.7 /10 |
9.1out of 10
Would Shop Here Again:
8.9out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 10% | 9% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.4 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Frederic Malle
Showing 1 - 20 of 970
fb
Site Experience Feedback
Dec 21, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Timmy
Site Experience Feedback
Dec 20, 2024
I have been using and buying Frederic Malle’s fragrances for many years. They are wonderfully unique. I’m often asked what I’m wearing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 05, 2025
I did not receive my welcome gift that I was promised. I called customer service and left several messages last week but no one returned any of my calls. Also they ever sent me a tracking number. I am disappointed.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Reuben
Site Experience Feedback
Jan 05, 2025
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LexuDesu
Site Experience Feedback
Jan 04, 2025
It was pretty easy, the descriptions of each fragrance gave me a clear picture of what the scents would be like. I knew exactly what I wanted and it was even better since I was offered two sample gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gretchen
Site Experience Feedback
Jan 04, 2025
easy. Nice website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 04, 2025
Trying this product for the first time.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Lily
Site Experience Feedback
Jan 03, 2025
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nick
Site Experience Feedback
Jan 02, 2025
Overall experience was smooth. It would have been nice to have product descriptions available for the bonus items that are offered during check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PWA
Site Experience Feedback
Jan 02, 2025
Wanted refills for travel and sample other fragrances. Could not choose which Parfums I wanted to try. Difficult to speak with live person.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Michele in MO
Site Experience Feedback
Jan 01, 2025
I was helped online with someone from customer service. She was a big help in my decision making process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chemisechicks
Site Experience Feedback
Dec 10, 2024
Very disappointed you no longer offer 50ml in a lot of your fragrances. FM fragrances are very special. They are not inexpensive eithter. Not everyone can afford your 100ml fragrances. The last time I went in to the NYC boutique, your sales person made me feel like a liar telling me they have not ever sold 50ml for Dawn. I own one. I bought it in the USA. I ended up leaving the store due to your saleperson. Terrible experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
chemisechicks
Post-Delivery Feedback
Jan 01, 2025
Amazing fragrances but disappointed with price and size options. Not everyone can afford a 100ml perfume for $2K.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cafemiz
Site Experience Feedback
Dec 31, 2024
Some links like perfume for personality doesn’t work
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
J
Site Experience Feedback
Dec 31, 2024
I enjoyed the overall look of the website and it is easy to navigate. I liked the breakdown of different fragrance families in the menu. On the other hand, some of the images on the website did not load completely in my browser. I was also offered a 10ml fragrance as a promotion, but when I checked out I was only offered a 7ml.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
vjarrard
Post-Delivery Feedback
Dec 31, 2024
I called to find out it when "Music For a While" would be back in stock or if it was discontinued altogether. The agent had no answer. So I ended up buying my summer fragrance "Geranium Pour Monsieur" instead.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 12, 2024
More products Availability of sample scents
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wit
Site Experience Feedback
Dec 29, 2024
It was good straight forward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Richard
Site Experience Feedback
Dec 02, 2024
The travel size was not available in the fragrance I use so i had to just guess at another fragrance. Would be nice to offer the free travel size in the same scent. The "free gift" for completing this survey is a scam. Magazines? You could at least offer something from your site. this "free gift" for the survey is a major turnoff - do this and you get auto renew magazines that will be a hassle to cancel? No thanks. That really cheapens your brand - linking it with cheesy magaines.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Richard
Post-Delivery Feedback
Dec 29, 2024
You should have a contact number to speak with a live person.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: 4
- Full ratings for this review »
Drew
Site Experience Feedback
Dec 12, 2024
Not convcient via mobile. Apple Pay
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Drew
Post-Delivery Feedback
Dec 29, 2024
Love the uniqueness of the product
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 9
- Full ratings for this review »
Vinny
Site Experience Feedback
Dec 28, 2024
Easy and straightforward to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »