Frederic Malle Reviews - 60 Post-Delivery Reviews - 9.4/10
Frederic Malle Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 92% | 86% |
 Neutral | 0% | 0% |
 Negative | 8% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 86% | 93% |
Neutral | 11% | 7% |
Negative | 2% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.7 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.9 out of 10
Recent Reviews for Frederic Malle
Showing 1 - 50 of 358
TX
Site Experience FeedbackJun 17, 2026
Great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margo
Site Experience FeedbackJun 14, 2026
good experience, the page is clear and moves fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jodi
Site Experience FeedbackJun 12, 2026
I love Frederick malle. No complaints ever. My favorite perfume and brand. Elegant and intriguing scents done like none other
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Shopping Experience
Site Experience FeedbackJun 11, 2026
Nice site, Nice customer support though the hours are not too flexible. I enjoyed the interactive process of determining what perfume was right for me. That was nice. The free gifts were especially nice too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
AP
Site Experience FeedbackJun 10, 2026
Satisfied for 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Francene
Site Experience FeedbackJun 10, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frederic malle perfume lover
Site Experience FeedbackJun 8, 2026
It's easy site to place order , and many choices to payment
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Shio
Site Experience FeedbackJun 6, 2026
Easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 5, 2026
Good. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Orleans
Site Experience FeedbackJun 5, 2026
Good experience. Clear and elegant website reflective of product. Good opportunity to experience product before investing further. Very nice that shipping in included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 4, 2026
Easy, excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Post-Delivery FeedbackMay 31, 2026
The items I received not like how they look on the website.
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 5
ZZ
Site Experience FeedbackMay 29, 2026
I purchased this as a gift for my wife, and the website made the process very easy. The gift options were clear, the complimentary samples were a nice touch, and checkout was smooth overall.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LJ
Site Experience FeedbackMay 24, 2026
The site design and graphics seems heavy and a bit dated.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Fabíola M.
Post-Delivery FeedbackMay 24, 2026
I’m in love with my parfum and hair mist!! I really recomend the site if you don’t have a store close. They deliver on time and my experience was perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
rey
Site Experience FeedbackMay 22, 2026
bien
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Prettybird
Post-Delivery FeedbackMay 22, 2026
This fragrance was phenomenal and it has such a beautiful scent that last on my body. I am actually interested in purchasing it. I highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Kev21
Site Experience FeedbackMay 21, 2026
Excellent customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackMay 21, 2026
Website is a little glitchy and seems to need a few updates to be more seemless for user interaction. Payments should include Apple Pay. It feels more legitimate than putting in card information. I do love the option to try samples as a discovery set. I wish I didn’t have to do 3 different scents. I could share the samples with friends for a specific fragrance if it was t restricted.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kyle
Site Experience FeedbackMay 18, 2026
Easy, great promo, free ship. Love!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
J.S.
Site Experience FeedbackMay 17, 2026
I was disappointed that you were sold out on the scents to place with clothes in the drawers. None were available I was really curious and interested in trying them. I hope you can make more of them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
patrick
Site Experience FeedbackMay 16, 2026
Shopping on the Frederic Malle website is a similar experience to shopping in person at one of the stores. It's easy to find what you're looking for, and the layout is gorgeous.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edingston
Site Experience FeedbackMay 13, 2026
love the experience. I first purchased this cologne after getting a sample at an art fair and fell in love. As a flight attendant I get compliments so many times about my cologne.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 12, 2026
If I love Portrait of a Lady, I want recommendations for other fragrances I’d like; I can’t find that currently. It’s a guessing game of trial and error with sample sizes. I was also looking to buy the hair fragrance but it wasn’t clear to me why I should buy it versus the regular fragrance.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryan W.
Site Experience FeedbackMay 12, 2026
I absolutely hate Portrait of a Lady and Carnal Flower, but you automatically gave me two testers of that in my cart with no option to change them. So they will be immediately tossed in the garbage when I receive them. Total waste.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sawsan
Site Experience FeedbackMay 9, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robby
Post-Delivery FeedbackMay 7, 2026
Very pleased with the packaging and fast shipping time. Fragrance is outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fabiola
Site Experience FeedbackMay 6, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sgd
Site Experience FeedbackMay 5, 2026
It works perfectly for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 5, 2026
Product descriptions were clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackMay 3, 2026
Good. Simple. Fast review and check out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Denise
Post-Delivery FeedbackMay 2, 2026
They were not full, but smell very good. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Risa
Site Experience FeedbackApr 27, 2026
I don't have any problem using the website today. Everything works wonderfully. Regarding the products, would be nice if you provide small samples for every scents. It's difficult to determine which fragrance I would like without trying it in person.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
ky
Site Experience FeedbackApr 26, 2026
I loved the "signature scent finder," It was really cute to see all the images together in a collage. I do wish that all the choices were available for samples, though.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Hi
Site Experience FeedbackApr 26, 2026
Such unique smells!! And they last for hours!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 26, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NCPerfumeLover
Site Experience FeedbackApr 26, 2026
I have several Frederic Malle perfumes. I always come back to them for quality and consistency.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackApr 26, 2026
Great delivery speed and easy use of the website. I just didn’t like the scent I selected. I wish I could purchase a sampler of scents to try.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackApr 23, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luxy Loppez
Post-Delivery FeedbackApr 23, 2026
I have been impressed by the overall experience of purchasing Frederic Malle products: the simplicity and elegance of the website, the diversity of products and offerings to sample multiple fragrances before committing to a full size product, free samples, attractive promotions, all the way to shipping - fast delivery, caring (ensuring products will not be damaged during transportation), and elegant packaging (black tissue paper, high quality fabric pouches on the brand color and logos). Overall impressed. Other luxury fragrance brands don't do as much. I'm now a loyal customer that will think abut FM first for future fragrance needs - love love!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Temi
Post-Delivery FeedbackApr 21, 2026
Love! Loveeee!! Loveeeeeee!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
Tim
Post-Delivery FeedbackApr 20, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackApr 20, 2026
I like the company for their unique products !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Hungryghost
Site Experience FeedbackApr 19, 2026
What happened to the hair and body oil?
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AsaAtkinson
Site Experience FeedbackApr 13, 2026
I love your perfumes. I want to try these scents before I make my first real purchase. I love these better than any other I’ve tried before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robby
Site Experience FeedbackApr 12, 2026
Fantastic design and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackApr 12, 2026
My absolute favorite perfume brand! Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Den
Site Experience FeedbackApr 10, 2026
I love Frederic Maille. Thank you for the free sample. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied Customer
Site Experience FeedbackApr 9, 2026
Easy to use and maneuver. Product descriptions are clear. Like how they try and match what perfumes best suit you.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NJ54
Site Experience FeedbackApr 8, 2026
I found the overall experience with website easy to navigate and find what I was looking for. The only thing that I would suggest adding would be an Apple Pay option for paying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10