Frederic Malle Customer Reviews
Frederic Malle holds a 9.7/10 overall rating and 59 verified post-delivery reviews on Bizrate.
Frederic Malle Rating
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 95% | 100% |
 Neutral | 0% | 0% |
 Negative | 5% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 4% |
Negative | 3% | 9% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.7 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.9 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.9 out of 10
Recent Reviews for Frederic Malle
Showing 1 - 50 of 304
Christian's Mom
Site Experience FeedbackAug 3, 2026
I love your products. They are expensive, but I'm sure well worth it! Can't wait to try the hand soap.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 3, 2026
Great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fco
Site Experience FeedbackJul 31, 2026
Very nice!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gemini Mom
Site Experience FeedbackJul 30, 2026
User friendly and quick!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 29, 2026
w
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DebraO
Site Experience FeedbackJul 28, 2026
I really wish I could choose all my samples. I reslly only want Portrait of a lady samples. Best for taking when flying due to small size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malle
Post-Delivery FeedbackJul 28, 2026
Excellent service and excellent product!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
emre
Site Experience FeedbackJul 25, 2026
It was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackJul 25, 2026
Had some of them before, coming back for the unique ness of the scents
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pez
Site Experience FeedbackJul 23, 2026
Web site is easy to use and checkout process clear and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr.
Post-Delivery FeedbackJul 21, 2026
I really like your fragrances.They are very distinctive from other brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Love the scent, but frustrated that the one product I love was discontinued (Portrait of a Woman body butter) and replaced by a not as great product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Talvin
Site Experience FeedbackJul 19, 2026
I had to contact customer service 4 times in regards to the discovery set value that went towards my full size bottle. Also, there were glitches in the website to not let me purchase. No one was helpful at all and even one person suggested using the Frederic Malle app which there isn't one. I almost gave up and just purchased it from Nordstrom but I hung in there. Please do better in the area of customer service help.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
MTW
Site Experience FeedbackJul 17, 2026
The technical interaction was very good. The lowest rating (7) was only assigned because apparently the product that I was hoping to find is no longer available/being produced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Promise
Site Experience FeedbackJul 11, 2026
Simplicity
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
loving it A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
Easy , cleanly styled site. I am supposed to get $38 off because I bought a discovery set, It would be good if there was verification of that as I ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie C
Post-Delivery FeedbackJul 9, 2026
Ive been using Frédéric Malle fragrances for decades. This was a gift for a friend who admired how I smelled. The online ordering as very easy and the wrapping option made the gift as elegant as the fragrance. I love wearing fragrances that are not easily found by others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ade
Site Experience FeedbackJul 8, 2026
Wonderful experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nate
Site Experience FeedbackJul 7, 2026
I found it easy to navigate. I miss shopping in person but I live rurally now. I will be using this platform to shop now. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy I found my scent
Site Experience FeedbackJul 4, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabriel
Post-Delivery FeedbackJul 3, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 1, 2026
Easy to use, very intuitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jojo
Post-Delivery FeedbackJun 30, 2026
This is the one luxury I splurge on without a second thought because a scent is like another personality. It's better to have a great one than just an okay one. The smell is unique, one of a kind and incredible.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Simply amazing
Post-Delivery FeedbackJun 29, 2026
Portrait of a lady simply amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sock
Site Experience FeedbackJun 28, 2026
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Post-Delivery FeedbackJun 23, 2026
The quality of fragrance is unmatched.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Samuel H.
Site Experience FeedbackJun 21, 2026
I really like how easy it was to create my account and then find the fragrance kit that I wanted. I also like the welcome gift, it is really nice to get that along with my samples.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The truth
Site Experience FeedbackJun 20, 2026
I am sorry but I have to say i am not rich some of these are so expensive but I save up to buy them
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
TX
Site Experience FeedbackJun 17, 2026
Great Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margo
Site Experience FeedbackJun 14, 2026
good experience, the page is clear and moves fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jodi
Site Experience FeedbackJun 12, 2026
I love Frederick malle. No complaints ever. My favorite perfume and brand. Elegant and intriguing scents done like none other
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great Shopping Experience
Site Experience FeedbackJun 11, 2026
Nice site, Nice customer support though the hours are not too flexible. I enjoyed the interactive process of determining what perfume was right for me. That was nice. The free gifts were especially nice too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
AP
Site Experience FeedbackJun 10, 2026
Satisfied for 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Francene
Site Experience FeedbackJun 10, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frederic malle perfume lover
Site Experience FeedbackJun 8, 2026
It's easy site to place order , and many choices to payment
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Shio
Site Experience FeedbackJun 6, 2026
Easy to buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 5, 2026
Good. Thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
New Orleans
Site Experience FeedbackJun 5, 2026
Good experience. Clear and elegant website reflective of product. Good opportunity to experience product before investing further. Very nice that shipping in included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 4, 2026
Easy, excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Post-Delivery FeedbackMay 31, 2026
The items I received not like how they look on the website.
- Overall Rating: 5
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 9
- Customer Support: 5
ZZ
Site Experience FeedbackMay 29, 2026
I purchased this as a gift for my wife, and the website made the process very easy. The gift options were clear, the complimentary samples were a nice touch, and checkout was smooth overall.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
LJ
Site Experience FeedbackMay 24, 2026
The site design and graphics seems heavy and a bit dated.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Fabíola M.
Post-Delivery FeedbackMay 24, 2026
I’m in love with my parfum and hair mist!! I really recomend the site if you don’t have a store close. They deliver on time and my experience was perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
rey
Site Experience FeedbackMay 22, 2026
bien
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Prettybird
Post-Delivery FeedbackMay 22, 2026
This fragrance was phenomenal and it has such a beautiful scent that last on my body. I am actually interested in purchasing it. I highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Kev21
Site Experience FeedbackMay 21, 2026
Excellent customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackMay 21, 2026
Website is a little glitchy and seems to need a few updates to be more seemless for user interaction. Payments should include Apple Pay. It feels more legitimate than putting in card information. I do love the option to try samples as a discovery set. I wish I didn’t have to do 3 different scents. I could share the samples with friends for a specific fragrance if it was t restricted.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kyle
Site Experience FeedbackMay 18, 2026
Easy, great promo, free ship. Love!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
J.S.
Site Experience FeedbackMay 17, 2026
I was disappointed that you were sold out on the scents to place with clothes in the drawers. None were available I was really curious and interested in trying them. I hope you can make more of them.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9