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FireFold Customer Reviews

FireFold holds a 9.8/10 overall rating and 40 verified post-delivery reviews on Bizrate.

FireFold logo
Certified
Most Current Certification:
Aug 1, 2026
FireFold is an e-commerce platform that provides networking equipment and home theater products such as HDMI Cables, Ethernet Cables, HDTV Antenna and more.

FireFold Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - FireFold

2017 Winner Circle of Excellence

6 years

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Post-Delivery Feedback - 40 Reviews

Overall Satisfaction:

9.8out of 10

Would Shop Here Again:

9.9out of 10

Likelihood To Recommend:

10out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

93%100%
Neutral rating icon

Neutral

4%0%
Negative rating icon

Negative

4%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 37 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

69%63%
Neutral rating icon

Neutral

31%38%
Negative rating icon

Negative

0%0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8 out of 10

Design of Site

Satisfaction with the look and design of the site

8.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

Recent Reviews for FireFold

Showing 1 - 50 of 77

  • Jack

    Site Experience Feedback

    Jul 30, 2026

    The whole experience was very simple.

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Maggie

    Post-Delivery Feedback

    Jul 28, 2026

    The website was easy to navigate. I was able to find the item I was looking for at a discount from other sellers. Super bonus, shipping was free. When I had a question, contact information was easy to find and a human being answered the phone and knowledgeably answered the question. Placed my order and took delivery within a week. It was amazing. Highly recommend.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 27, 2026

    helpful chat

    • Overall Rating: 7
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sauerapple

    Site Experience Feedback

    Jul 27, 2026

    Great prices, easy site to navigate.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Ryguy

    Post-Delivery Feedback

    Jul 24, 2026

    They have good prices, repeat customer discounts, fast order processing and shipping. All around fantastic experience. I have been using them for years.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 17, 2026

    Always ships same day and received within two

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • george

    Site Experience Feedback

    Jul 17, 2026

    Firefold carries all of the low voltage supplies I typically need at prices completive or lower than others on the web.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We are always striving to meet the needs of our customers. Please keep an eye out for our monthly discounts and special sales.

  • John W

    Post-Delivery Feedback

    Jul 7, 2026

    User friendly website, excellent product selection, very high quality products, shipped the same day as order and not just "label created" as happens with many other companies. While for my latest order had no questions for customer service, I have on previous orders and customer service was stellar. Will not go anywhere else for the types of products FIREFOLD carries.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • MikeL

    Post-Delivery Feedback

    Jul 3, 2026

    They what I needed for a reasonable price, and it was delivered to me quickly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »

    From FireFold

    We're pleased that everything was delivered accurately and in a timely manner.

  • MFLIN

    Site Experience Feedback

    Jun 26, 2026

    It went smooth. Glad could use PayPal.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We're delighted that everything went so smoothly.

  • iracohencc

    Post-Delivery Feedback

    Jun 23, 2026

    Everything was better than expected. Customer service was humans. They were knowledgeable and accommodating.. Everything was shipped in a timely fashion. All arrived on time.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 21, 2026

    Shelf arrived with one of the mounting flanges bent. I had to straighten it before I could install it.

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Soundwave

    Post-Delivery Feedback

    May 17, 2026

    Solid vendor of reliable digital and electronic products. Slightly high shipping costs, but reasonable product costs. Recommended vendor.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JD

    Post-Delivery Feedback

    May 8, 2026

    I worried that this was a scam company - It is hard to trust online vendors that you've never heard of. We always order from the same online merchants. I was very pleased to see the order ship and arrive at the warehouse in a timely manner. Will order from Firefold again. Glad it is legit!

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 8
    Full ratings for this review »
  • teaktoc

    Post-Delivery Feedback

    Apr 30, 2026

    Challenging to find product with certifications and ratings instilling confidence.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • MYWEIGH

    Post-Delivery Feedback

    Apr 17, 2026

    ALWAY A GOOD EXPERIANCE SHOPPING AT FIREFOLD. GOOD CHOICES AND FAST SHIPPING.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Danny S.

    Post-Delivery Feedback

    Apr 16, 2026

    Excellent power cable for my music amps. Great colors to match my speaker cabs. Super fast shipping and updates. Thanks!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • DAVECO

    Site Experience Feedback

    Apr 14, 2026

    Website worked just fine

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Kvnmichael04

    Site Experience Feedback

    Apr 9, 2026

    They had the exact item I needed which I could not find anywhere else on the internet.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We’re so happy you were able to find exactly what you were looking for! Let us know if there’s anything else we can help you with.

  • Online Shopper

    Site Experience Feedback

    Apr 8, 2026

    found what i was looking for easily and a good price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We’re glad to hear you found everything you needed! Be sure to keep an eye out for our sale items; you might catch some more great deals next time.

  • FIREFOLD has it!

    Site Experience Feedback

    Apr 6, 2026

    I did a Google Search for NEMA L5-30-P 20A Male to IEC 60320 Female and FIREFOLD had the best price in the 15ft length.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    That’s great to hear! We’re always working to offer pricing that better fits the needs of our customers, and we appreciate your support and feedback as we continue to improve.

  • Neolid

    Site Experience Feedback

    Mar 30, 2026

    Website looks a bit dated on my phone and it doesn’t seems to scale very well but it’s functional and not cluttered which is good. It would be great to have a compare feature so it could highlight differences between products. I bought one product but had a feeling a different one would have met my needs all the same for a cheaper price which makes the experience less pleasant.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    Thank you for your feedback; we truly appreciate you taking the time to share your experience. We’re committed to transparency and continuous improvement, and we’re sorry to hear that your experience didn’t meet expectations. Our ...

    Read full response »
  • joebbz

    Post-Delivery Feedback

    Mar 29, 2026

    My dog ate my 10' USB -C & some whore stole my Apple charger cord. . so where but FireFold would I shop to quickly & easily replace these items?

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jon

    Site Experience Feedback

    Mar 23, 2026

    Good

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    Great! Its always good to hear that everything went smoothly with our website.

  • Tracy

    Post-Delivery Feedback

    Mar 19, 2026

    Firefold has wonderful customer service. They keep you updated on your order from beginng to end. I is refreshing to work with a vendor with such good communication with their customers.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Steve

    Post-Delivery Feedback

    Mar 17, 2026

    The wire reel was sort of flimsy

    • Overall Rating: 9
    • Would Shop Here Again: 7
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jiml

    Post-Delivery Feedback

    Mar 15, 2026

    I had never heard of FireFold before, but their website came up while I was searching for a particular piece of equipment I needed for a project. Not only did they have exactly what I was looking for, they had a better price than some of the other hits on the search. After I started exploring their website, I noticed that they also had most everything else I had planned on ordering somewhere else, but I ended up ordering everything from FireFold, for a one-stop-shop experience. There were some shipping issues due to one rather large item I ordered which needed to come via freight, but the Customer Service was absolutely amazing in helping to find work-arounds for all of the problems. My order was ultimately received without issue, and I'm very pleased with the quality of everything I ordered. It's so awesome to find a company that truly "cares" about their customers, and desires to build lasting relationships with them. FireFold has definitely made an excellent first impression on me! Well done FireFold, thank you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • RAMS

    Post-Delivery Feedback

    Feb 27, 2026

    I found the eternet cables I purchsed were no different than the ones I could have purchased locally. The shipping time was slow and the provided tracking number did not tie to any shipping company. Chelsea in customer service was very nice in addressing my concerns but I still feel Firefold cables are not any different or better than the ones purchased at MicroCenter or Amazon.

    • Overall Rating: 5
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 3
    • On Time Delivery: 5
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Feb 16, 2026

    Price

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • Chris

    Site Experience Feedback

    Feb 16, 2026

    always easy and convenient

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    Thank you. We are continually striving to improve and introduce new ideas for our customers.

  • Roger R

    Site Experience Feedback

    Feb 13, 2026

    It's my first time. It was okay.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »

    From FireFold

    Thank you for your purchase! We’re glad your first shopping experience with us went well.

  • DJ RAW

    Site Experience Feedback

    Feb 9, 2026

    No complaints had everything. I was looking for and a little bit more. Pricing is GR8 👍

    • Overall Rating: 10
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We are happy to hear that everything was delivered in a timely manner. Thank you so much for your support!

  • Online Shopper

    Post-Delivery Feedback

    Feb 9, 2026

    Was the only place that had the cord adapter I needed.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Keith V

    Post-Delivery Feedback

    Feb 6, 2026

    Found the device I wanted, ordered it, it was delivered as promised, and it worked as advertised. All good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Fred T.

    Post-Delivery Feedback

    Feb 2, 2026

    Received confirmation of order, but NOT notification of shipment or notification of delivery.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Feb 2, 2026

    Excelente

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • No Thanks

    Site Experience Feedback

    Feb 2, 2026

    N/A

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jan 28, 2026

    I’m still waiting for item on back order

    • Overall Rating: 5
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 10
    Full ratings for this review »
  • Jerry

    Site Experience Feedback

    Jan 27, 2026

    No problem just a simple purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »

    From FireFold

    We are glad that everything went smoothly with your order.

  • joebbz

    Post-Delivery Feedback

    Jan 20, 2026

    I found a deal on iPhone charger cords. Three six foot cords for $22 bucks. Impossible to find anything close to that at any store!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • joebbz

    Site Experience Feedback

    Jan 9, 2026

    This site makes buying cords for computers, printers, cell phones, laptops, etc a whole lot easier & cheaper than stomping around stores looking for your specific need at that point in time.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • dj

    Site Experience Feedback

    Jan 7, 2026

    shipping too high prices are in line

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »

    From FireFold

    Thank you so much for your feedback! We always strive for transparency, and sometimes with lower-cost items, the shipping may be more than the product itself. We apologize for any dissatisfaction or frustration that was caused. We...

    Read full response »
  • Mick T

    Post-Delivery Feedback

    Jan 7, 2026

    Ordered an HDMI cable to replace one that wasn't working. Delivery estimate for the economy/free shipping was 2-7 business days and it showed up after two days. Packaged well and even included a holiday thank you note and a card of whom picked and packed it. The cable worked well and fit my need perfectly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Canuck

    Site Experience Feedback

    Jan 2, 2026

    The GUI was a bit cluttered and the scaling of advertised products was not consistant. Overall it made the website feel as though it was a phishing website or low tech

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Mick T

    Site Experience Feedback

    Dec 30, 2025

    Items that I need are always easy to find, with the generous amount of filters. The instant results are great, without having to click additional buttons to show the results. Payment and shipping forms work flawlessly, so checking out is easy. Shipping is quick too.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Dec 22, 2025

    Bought as a Xmas gift for my son who directed me to your site as he uses you often

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Hurricane

    Post-Delivery Feedback

    Dec 19, 2025

    I received a very special baseball bat (with my name engraved on it) recently. We chose your hidden wall mount to display it in our den. Not up yet, but it (the bat) will look awesome. The mount is hidden, so you really won't see it.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • joebbz

    Post-Delivery Feedback

    Dec 18, 2025

    It's just a lot easier to find the cord, connector, etc. at FireFold & order it than to search the aisles of however many stores till you find what you must have to connect your media or phone.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • fiber

    Site Experience Feedback

    Dec 16, 2025

    Got everything i was looking for

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    We're glad that our website could provide you with the items that you needed. Keep a look out on daily sales and discounts. Happy Holidays!

  • 216

    Site Experience Feedback

    Dec 12, 2025

    Thank you, easy to use and order.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From FireFold

    It is our pleasure! Thank you for trusting FireFold with your order. Please reach out to us if you need any help in the future. Happy Holidays!

FireFold Customer Reviews | Verified Customer Reviews at Bizrate Surveys