FireFold Reviews - 167 Reviews - /10
2017
Winner
Circle of
Excellence
6 years
FireFold Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
Unavailable
Likelihood To Recommend:
Unavailable
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
Not yet rated
Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
Not yet rated
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
Not yet rated
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
Not yet rated
Shipping Charges
Satisfaction with shipping charges
Not yet rated
Variety of Shipping Options
Desired shipping options were available
Not yet rated
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
Not yet rated
Order Tracking
Satisfaction with the ability to track the order
Not yet rated
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
Not yet rated
Customer Support
Satisfaction with assisted or self-service help
Not yet rated
Product Availability
How easily were you able to find the product you were looking for
Not yet rated
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for FireFold
Showing 1 - 20 of 167
Campbell
Site Experience Feedback
Nov 11, 2024
dont enjoy waiting for the freight quote, great prices otherwise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 30, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you. We are glad that everything went smoothly for you!
Tyler
Site Experience Feedback
Sep 26, 2024
Ordering through firefold is always fast and easy and I can always know that I'll get exactly what I need in a quick and orderly fashion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you! We are always doing our best to make sure that our customers have exactly what they need in a timely manner.
BZ-
Site Experience Feedback
Sep 08, 2024
Have been using Firefold when needed and as always my go to. Appreciate you!! Old, still working in an unrelated field and appreciate you so much. Formerly a network operations specialist but working with seniors and not connected to anything internet::)) You guys are awesome!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BZ-
Post-Delivery Feedback
Sep 21, 2024
You are the best and over the years saved me a lot of time and money
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From FireFold
Thank you for your support with FireFold!
John W
Site Experience Feedback
Sep 11, 2024
Website is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
John W
Post-Delivery Feedback
Sep 17, 2024
This is the second order I placed with FireFold. Both orders were shipped the day after I placed both orders, so they are extremely good at getting the orders out. On my first order I had the pleasure of speaking with a representative and she was very helpful, courteous, and friendly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From FireFold
Thank you! we are glad that you were able to navigate through our website easily. Make sure to look out for monthly deals and sales.
Online Shopper
Site Experience Feedback
Sep 16, 2024
Just needed something fast
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From FireFold
I hope that we were able to accommodate what needed in a timely manner.
marty
Site Experience Feedback
Sep 06, 2024
easy website to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you. Please keep a lookout for monthly discounts and sales!
Stevie
Site Experience Feedback
Sep 03, 2024
I was offered a 15% discount, filled out the information, yet never received the code. Not happy
- Overall Rating: 2
- Would Shop Here Again: 7
- Likelihood To Recommend: 2
- Full ratings for this review »
From FireFold
I’m so sorry this happened! The code may have gone to your spam folder. I’m going to go ahead and refund the 15% back to you from your most recent order. The refund should process within a day or two. Thanks for letting us know th...
Read full response »joer
Site Experience Feedback
Aug 29, 2024
Nothing it's all good, we are in and out in 5 minutes and bsck to work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AUDIO INTELLECT
Site Experience Feedback
Aug 21, 2024
GOOD WEBSITE FAIR PRICING EASY CKECKOUT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
We are glad that everything ran smoothly for you!!
Jo Mama
Site Experience Feedback
Aug 19, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From FireFold
Thank you. Keep a lookout for monthly discounts!
Wurtz
Site Experience Feedback
Aug 13, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you. We are glad that everything worked well!
asdsa
Site Experience Feedback
Aug 11, 2024
afasfasfas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 31, 2024
wanted to pick up the items. But was not an option. Was too lazy to tease out which items can be picked up and whichj need to be shipped so I had everything shipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
We are sorry to hear about your experience. We have our web team take a look into this issue.
JiNC
Site Experience Feedback
Jul 31, 2024
Gr8!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JiNC
Post-Delivery Feedback
Aug 05, 2024
Local pickup is great! Very friendly!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »
From FireFold
Thank you!
Online Shopper
Site Experience Feedback
Jul 31, 2024
Quick and Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
Thank you!
Online Shopper
Site Experience Feedback
Jul 26, 2024
The products are all top notch and are exactly as described. I would highly recommend this company for your online shopping needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From FireFold
We are very happy to know that everything worked out well for you. Come back and shop with us soon!
Ed
Site Experience Feedback
Jul 23, 2024
It was Great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From FireFold
We're glad that everything worked well for you. Come back and shop with us soon!
Online Shopper
Site Experience Feedback
Jul 20, 2024
Tengo problema con la dirección de mi envío los últimos envío los an mandado a otra dirección la dirección correcta es 280w 52st hialeah florida 33012 por favor
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From FireFold
Everything has been changed and updated for you.
Parker Lewis
Site Experience Feedback
Jul 15, 2024
The item selection process and checkout was smooth and easy.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Parker Lewis
Post-Delivery Feedback
Jul 20, 2024
My normal supplier didn't have these in stock. A google search lead me to FireFold where I found the product I needed, in stock, with a bunch of shipping options. I would have preferred it to arrive sooner, but could not justify the increase in shipping rates. Anyway, my wallbox installation was completed easily, and I am very happy with how the results look.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
From FireFold
Thank you! We are happy to know that you were able to maneuver through our site with no issues.