FilterFactory.com Customer Reviews
FilterFactory.com holds a 9.1/10 overall rating and 64 verified post-delivery reviews on Bizrate.
FilterFactory.com Rating
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2025 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 84% | 85% |
 Neutral | 2% | 8% |
 Negative | 14% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 89% |
Neutral | 10% | 11% |
Negative | 6% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.6 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for FilterFactory.com
Showing 1 - 50 of 218
Ricky
Site Experience FeedbackJul 30, 2026
I have been a customer for 30 yrs and will continue to be a devoted one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
It's harder than it should be to make a first time order.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Wfsjr
Post-Delivery FeedbackJul 26, 2026
Best filter I’ve ever used. Good product from a factory. Love the reminders to change filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jfd
Post-Delivery FeedbackJul 24, 2026
i’ve been using this product for 20 years. This is the first time I ever purchased the filters online. I’ve always dealt with Air Conditioning company, which no longer exist.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
SuzyQ
Post-Delivery FeedbackJul 24, 2026
Did not receive email confirmation when order was placed. Received email to confirm delivery.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 23, 2026
Prompt service
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackJul 19, 2026
It’s the same product I was ordering through my hvac guy but now paying a cheaper price
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Satisfied long-time customer
Post-Delivery FeedbackJul 16, 2026
Always a good experience.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
ESchmidt
Site Experience FeedbackJul 15, 2026
I've been buying biosponge filters from Filter Factory since 2011. They are exceptional frames and filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Greyhawk
Post-Delivery FeedbackJul 15, 2026
recommended by my neighbor and I have been using filters since very happy with product and email reminders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 15, 2026
Very good filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
neil
Site Experience FeedbackJul 15, 2026
it would be nice to be able to click one button to reorder the exact same list from the previous order
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 13, 2026
Its always easy to repurchase my orders and makes maintaining my ac units in both my homes seamless .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yinkuze
Post-Delivery FeedbackJul 13, 2026
I was promised extra filters in my next purchase but was never fulfilled. "But we can add maybe a few extra refills to the order when you order the correct size." This quote from Elissa
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
DPD
Site Experience FeedbackJul 11, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 10, 2026
Getting great usage of the product. Have recommended it to others.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 9, 2026
I was unable to log on with my existing account. I should have been able to access my existing information with my address or some other type of identification. Basically I started from scratch.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Trish
Post-Delivery FeedbackJul 9, 2026
The representative was so helpful with straightening out my email address and assisting me when I accidentally ordered the wrong size filters. She showed me a better way to order the next time and helped me with my discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 8, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Site Experience FeedbackJul 5, 2026
site was relatively easy to navigate. This was a refill of previously ordered product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P Rios
Site Experience FeedbackJul 2, 2026
You need any phone to make this order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan R
Post-Delivery FeedbackJun 25, 2026
I haven't opened the box but we love your product been using for decades! We always make sure we have our next filters ready to change. Families need to look into improving their home's air quality. TY for your great product and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Easy to use. Clear details. Reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tommie
Site Experience FeedbackJun 22, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rainy
Site Experience FeedbackJun 15, 2026
Great company for AC filters
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mssponge
Site Experience FeedbackJun 15, 2026
I have had great experiences with my Filter Factory purchases, but redeeming points is very confusing, not user friendly or clearly stated instructions.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pleased
Post-Delivery FeedbackJun 12, 2026
Received my order in plenty of time to be able to change out my air filter. Keeps everything running clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
I’ve been using your filters for about ten years. They were recommended due to my sensitivity with mold. These are the only filters I use in my ac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Andrea
Post-Delivery FeedbackJun 9, 2026
Filters seem to be high quality although expensive. I had a coupon code but no where to insert on my order form for a discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
CJC
Post-Delivery FeedbackJun 9, 2026
I don't want to have to remember my password/account from several years ago to place a new order. Cumbersome and time consuming!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 2
Gary S
Site Experience FeedbackJun 7, 2026
Great quality, easy to order and quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackJun 7, 2026
I did not get $5 discount deduction as advertised email promotion was sent to me.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 6
Norm
Post-Delivery FeedbackJun 5, 2026
My only issue is with pricing- I think it could be better
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
John
Site Experience FeedbackJun 1, 2026
Having difficulty in placing discount code information in final billing form. Tried to find your telephone number, I get Air sprung factory number 954-752-1836. The agent responded by telling me to call directly to the Filter factory, in research and in your email advertisement there is no telephone number different than airspoung manufacturing company. Took over 1 hour to place this order. Very poor service. You get negative score -5.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackJun 1, 2026
Website was user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Online Shopper
Site Experience FeedbackMay 31, 2026
Website was easy to navigate and placing order was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackMay 29, 2026
Called for help ordering, could not help me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
AOLGUY
Post-Delivery FeedbackMay 29, 2026
Every experience I have had with your company for many years has been wonderful- the telephone contact is a necessary thing to have and I had an issue as the website was not "clear" to me- I just wanted to order what I do every year and I did not see that as an option such as "just reorder" which would be VERY helpful, I am guessing for most people to make ordering much easier. I suggest that you do that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
tito
Site Experience FeedbackMay 28, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellen
Post-Delivery FeedbackMay 23, 2026
Ordering is simple and easy and you can always call if you need to. I’ve been using these filters for probably 10 years and they are great! The air always feels clean, they are easy to order and they are easy to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Naya
Site Experience FeedbackMay 21, 2026
Easy to use and very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 21, 2026
Website design is poor. It’s easy to order an unwanted item obviously at the full expense of the client. This company is not client centric, they are just interested in selling their product at all cost to the consumer.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
KEN
Site Experience FeedbackMay 21, 2026
Website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackMay 20, 2026
Could not find charcoal backing to go with filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
norm
Site Experience FeedbackMay 19, 2026
excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackMay 19, 2026
I have been ypur customer since 2015 and I love the product. It's easy, affordable and the filters actually work. you can see it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evens
Site Experience FeedbackMay 18, 2026
Great website. Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackMay 18, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tbone
Site Experience FeedbackMay 18, 2026
easy to work thru and place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
W.Legacy
Site Experience FeedbackMay 18, 2026
The website is very easy to work with, to place orders and to complete. Also, after speaking with a customer service representative, I felt they were very helpful as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10