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FilterFactory.com Reviews - 176 Reviews - 9.2/10

Jan 9, 2025
The Filter Factory is a leading manufacturer of air filtration products, offering high-quality solutions to meet the needs of customers in a wide range of industries.

FilterFactory.com Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.2 /10
Product Selection9.3 /10
Ease of Finding8.7 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.2out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

90%97%

Neutral

4%0%

Negative

5%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.7 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.4 out of 10

Shipping Charges

Satisfaction with shipping charges

9.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.7 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for FilterFactory.com

Showing 1 - 20 of 176

Jack

Site Experience Feedback

Apr 26, 2024

The website is good and the service is great!


Post-Delivery Feedback

Jan 07, 2025

Clear and consise information on website

Md

Post-Delivery Feedback

Jan 06, 2025

High-quality filters, custom sizes and an affordable price

Maru

Site Experience Feedback

Jan 05, 2025

It was easy and fast, because I have the dimensions of my filters

Broadview_Hosta

Site Experience Feedback

Dec 28, 2024

Awkward checkout process with PayPal. Got to Pp site then back, but needed to scroll down to do a final Submit Order.

Dirtybird

Site Experience Feedback

Dec 25, 2024

easy to find my product, good selection & fair price compared to other sites. final judgement when products arrive

The filter store

Site Experience Feedback

Dec 18, 2024

No problems with it.

Online Shopper

Site Experience Feedback

Dec 16, 2024

Good service

Judy S

Site Experience Feedback

Nov 16, 2024

Easy, except I forgot to sign in, first!


Post-Delivery Feedback

Dec 12, 2024

It must’ve been my error, but I thought that I’d ordered a smaller size to fit into my frame for the Zeolite filters, as I had before, but they were an inch too long and an inch too wide. (I also like to order enough to change every three months, with the regular filter.) I may order by phone, next time, to make sure that I don’t make any errors. The lady who helps me is always so friendly!

First Timer

Site Experience Feedback

Nov 16, 2024

It was fairly easy. I did have to search to find how to make a custom size filter. But once I found it, it was easy.


Post-Delivery Feedback

Dec 12, 2024

I needed a special sized filter to install behind the cold air return grill. Their attention to detail to the 1/4 inch made getting the exact size easy. It fits perfectly.

Patriot

Site Experience Feedback

Dec 05, 2024

Interaction on this website was great!

Butch

Site Experience Feedback

Dec 10, 2024

My filter has a number on it. But you don't ask for that number. You wanna know they're worth it lent them? I feel has the number 14 on it to reorder.

TAM

Site Experience Feedback

Dec 09, 2024

Over the past 3 weeks we have been looking at and asking questions about products. They answered quickly, pleasantly, logically and knowledgeably. Look forward to a mutually beneficial relationship.

JAS

Site Experience Feedback

Dec 09, 2024

Very convenient and easy to use

anonymous57

Site Experience Feedback

Dec 08, 2024

should be easier to automatically get filter refills

Jayuuf

Site Experience Feedback

Dec 01, 2024

Great product and fast service.

Nini

Post-Delivery Feedback

Nov 26, 2024

I just order on line. Fast, Easy and avialable. End of Story.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Good overall experience

Darrin

Site Experience Feedback

Nov 23, 2024

Easy to use once you have an account

Mike

Site Experience Feedback

Nov 04, 2024

No dealers in my area. Ordering from factory is best anyway.

Online Shopper

Site Experience Feedback

Nov 20, 2024

Customer service well knowledge and very educated with the product, happy that I spoke with her and I will keep using the product