FilterFactory.com Reviews - 64 Post-Delivery Reviews - 9.1/10
FilterFactory.com Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
1 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 78% |
 Neutral | 0% | 0% |
 Negative | 13% | 22% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.8out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 91% | 89% |
Neutral | 5% | 7% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.9 out of 10
Recent Reviews for FilterFactory.com
Showing 1 - 50 of 219
Pleased
Post-Delivery FeedbackJun 12, 2026
Received my order in plenty of time to be able to change out my air filter. Keeps everything running clean.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJun 11, 2026
I’ve been using your filters for about ten years. They were recommended due to my sensitivity with mold. These are the only filters I use in my ac.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Andrea
Post-Delivery FeedbackJun 9, 2026
Filters seem to be high quality although expensive. I had a coupon code but no where to insert on my order form for a discount.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
CJC
Post-Delivery FeedbackJun 9, 2026
I don't want to have to remember my password/account from several years ago to place a new order. Cumbersome and time consuming!
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 2
Gary S
Site Experience FeedbackJun 7, 2026
Great quality, easy to order and quick delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackJun 7, 2026
I did not get $5 discount deduction as advertised email promotion was sent to me.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 6
Norm
Post-Delivery FeedbackJun 5, 2026
My only issue is with pricing- I think it could be better
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
John
Site Experience FeedbackJun 1, 2026
Having difficulty in placing discount code information in final billing form. Tried to find your telephone number, I get Air sprung factory number 954-752-1836. The agent responded by telling me to call directly to the Filter factory, in research and in your email advertisement there is no telephone number different than airspoung manufacturing company. Took over 1 hour to place this order. Very poor service. You get negative score -5.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 4
Online Shopper
Post-Delivery FeedbackJun 1, 2026
Website was user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 7
Online Shopper
Site Experience FeedbackMay 31, 2026
Website was easy to navigate and placing order was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Post-Delivery FeedbackMay 29, 2026
Called for help ordering, could not help me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
AOLGUY
Post-Delivery FeedbackMay 29, 2026
Every experience I have had with your company for many years has been wonderful- the telephone contact is a necessary thing to have and I had an issue as the website was not "clear" to me- I just wanted to order what I do every year and I did not see that as an option such as "just reorder" which would be VERY helpful, I am guessing for most people to make ordering much easier. I suggest that you do that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
tito
Site Experience FeedbackMay 28, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellen
Post-Delivery FeedbackMay 23, 2026
Ordering is simple and easy and you can always call if you need to. I’ve been using these filters for probably 10 years and they are great! The air always feels clean, they are easy to order and they are easy to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Naya
Site Experience FeedbackMay 21, 2026
Easy to use and very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMay 21, 2026
Website design is poor. It’s easy to order an unwanted item obviously at the full expense of the client. This company is not client centric, they are just interested in selling their product at all cost to the consumer.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
KEN
Site Experience FeedbackMay 21, 2026
Website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackMay 20, 2026
Could not find charcoal backing to go with filters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
norm
Site Experience FeedbackMay 19, 2026
excellent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackMay 19, 2026
I have been ypur customer since 2015 and I love the product. It's easy, affordable and the filters actually work. you can see it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evens
Site Experience FeedbackMay 18, 2026
Great website. Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackMay 18, 2026
No
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tbone
Site Experience FeedbackMay 18, 2026
easy to work thru and place order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
W.Legacy
Site Experience FeedbackMay 18, 2026
The website is very easy to work with, to place orders and to complete. Also, after speaking with a customer service representative, I felt they were very helpful as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackMay 17, 2026
Website made it easy to order what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackMay 14, 2026
Your webisite- ONCE YOU GET TO WHERE YOU DO YOUR ORDER- is very good- you need to have a CLEARLY STATED CHOICE on there to go to "PLACE AN ORDER" or something to that effect- It was very difficult to find what I needed and I almost gave up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Golfer
Post-Delivery FeedbackMay 12, 2026
Excellent experience easy to order fast delivery
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RickSoFlo
Site Experience FeedbackMay 11, 2026
Easy to log in to my account if I improve previous orders to make it easy to reorder not happy about the price is changing so significantly since the last time I ordered but they're good filters and they need them for this special size in our home.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackMay 10, 2026
Difficult to find past orders…once I did the request for a Password Reset was annoying and relationship destroying if I didn’t have another option, I did pursue other options for replacement and didn’t find anything easy…you’d be much better letting easy return access for re-orders rather than enforcing new passwords! Stupid!!
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
roy
Site Experience FeedbackMay 10, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raju N
Site Experience FeedbackMay 9, 2026
Took me 10 minutes to order and am happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lobster
Post-Delivery FeedbackMay 9, 2026
Agent I talked to was a little testy. I felt like she was trying to get rid of me. I have been doing business with you a long time. Never had that feeling before
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 6
MadMaxFL
Site Experience FeedbackMay 6, 2026
Very easy to find the filters and prices are competitive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KG
Post-Delivery FeedbackMay 6, 2026
Ordering is always easy and delivery is fast. I enjoy getting and using a coupon code. My filters are custom cut and packaged for easy storage. Very satisfied customer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Rich
Site Experience FeedbackMay 4, 2026
Had no option to buy just 3 filters
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Golfer
Site Experience FeedbackMay 4, 2026
Very convenient website easy to navigate great purchasing experience large selection of items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marx
Site Experience FeedbackMay 1, 2026
Use of web site is very easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackApr 30, 2026
Website is fine. Very rude lady on phone in Coral Springs Horrible attitude and aggressive. Needs retraining
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Noah
Site Experience FeedbackApr 29, 2026
It wasn't super clear if the filter frame dimentions represented the inside or outside measurement so I took a bit off. The product selection is unique -- but I also had to place a separate order through Filterking to buy more traditional products. Would have been cool if I could do it all here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MDR
Post-Delivery FeedbackApr 29, 2026
The filter quality is excellent, ordering custom sizes is easy, the product was delivered within two days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackApr 27, 2026
It was fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Jdrag
Site Experience FeedbackApr 19, 2026
Great experience. Very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 15, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackApr 13, 2026
product is great. Eliseis very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackApr 12, 2026
I like the ease of filter factory ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackApr 12, 2026
we are very pleased to say that we've had no problems with ordering from the first time and ordering refills there after. everything is great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackApr 7, 2026
ALWAYS RESPONSIVE AND A GREAT PRODUCT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Susan S
Site Experience FeedbackApr 6, 2026
The website was easy to use. I want to thank Elisa (Elissa?) at Air Sponge Filter Company for directing me to the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackApr 5, 2026
I've had zero issues. I already had one custom filter, and this order will complete my custom filters needed for our home. The filters have the best MERV rating I've found, and the filter media are easy to replace. Great company, great customer service and great product satisfaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe S
Post-Delivery FeedbackApr 5, 2026
I have dealt with the Filter Factory for over 20 years and never had a problem of any kind with their service or their products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A