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EZVacuum Customer Reviews

EZVacuum holds a 8.5/10 overall rating and 1,388 verified post-delivery reviews on Bizrate.

EZVacuum logo
Certified
Most Current Certification:
Oct 30, 2026
EZ Vacuum is an online retailer of vacuum cleaners, supplies, allergy relief products, and air cleaners. EZVacuum, headed by Vacuum Cleaner professionals who have more than fifteen years of experience in the vacuum cleaning industry, keeps a fundamental business philosophy that is based on an approach to customer service as well as product selection driven by customers.

EZVacuum Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - EZVacuum

2016 Winner Circle of Excellence

1 years

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Learn more about reviews
Post-Delivery Feedback - 1,388 Reviews

Overall Satisfaction:

8.5out of 10

Would Shop Here Again:

8.4out of 10

Likelihood To Recommend:

8out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

77%77%
Neutral rating icon

Neutral

7%6%
Negative rating icon

Negative

16%17%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9 out of 10

Order Tracking

Satisfaction with the ability to track the order

9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9 out of 10

Returns Process

Satisfaction with the returns process

3.5 out of 10

Site Experience Feedback - 461 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.1out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

75%74%
Neutral rating icon

Neutral

21%16%
Negative rating icon

Negative

4%10%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9 out of 10

Design of Site

Satisfaction with the look and design of the site

8.8 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.1 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

Recent Reviews for EZVacuum

Showing 1 - 50 of 1,849

  • Online Shopper

    Post-Delivery Feedback

    Oct 27, 2026

    I do not know the quality of the product or if it works for me because when I buy it, I said delivery on Monday and now it says delivery on Friday.

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 27, 2026

    Part appears to be oem spec

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kat

    Post-Delivery Feedback

    Oct 27, 2026

    Easy website to order from. Gave the model number to get the correct part. Part came quickly; however, it did not fit my machine. Returns seem easy enough. Asked for full refund. Contacted company through website for correct part. Awaiting response from EZvacuum to see how this turns out.

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 9
    Full ratings for this review »
  • Kar

    Post-Delivery Feedback

    Oct 27, 2026

    Shipping slow.after 10 days still not receive.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 3
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 27, 2026

    I RECEIVED THE ORDER AND THE FILTERS DEFINITELY DO NOT FIT. I AM UNSURE IF I RECEIVED THE CORRECT FILTERS THAT I ORDERED AS THEY WERE NOT IN THEIR OWN PACKAGING, HAD NO LABLE , AND FREELY WRAPPED IN BUBBLE WRAP ONLY. I emailed for a refund but have still not heard back.

    • Overall Rating: 2
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 2
    • Customer Support: 2
    Full ratings for this review »
  • Dee

    Post-Delivery Feedback

    Oct 27, 2026

    I enjoyed the ease to order the parts. It was easy and the delivery was quick!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Gigi needed vacuum parts

    Post-Delivery Feedback

    Oct 27, 2026

    I received my products from EZvacuum on time and exactly as described. They were good quality and fairly priced. I would buy from them again!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Lynn

    Post-Delivery Feedback

    Oct 26, 2026

    For such an expensive vacuum cleaner it seems to me that there would have been a more stronger bag clip on to attach to the vacuum But after several tries I have been able to attach it. This is my second time I bought these as I bought the wrong ones the first time. I will be returning the first order. Thank you

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JA

    Post-Delivery Feedback

    Oct 26, 2026

    The item was exactly what I needed.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • SharpeBissell

    Post-Delivery Feedback

    Oct 25, 2026

    Going directly to the company websites did me no good. one vacumn is so old they no longer make the filters I needed. So glad I found EZVacuum. I was able to replace filters on both my machines.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bridgebreaker

    Post-Delivery Feedback

    Oct 25, 2026

    i was able to get a parts thaat is hard to come by. I was able to repair an old vacuum. Thanks!

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Bud

    Post-Delivery Feedback

    Oct 25, 2026

    Received wrong product

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 25, 2026

    met my needs

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 25, 2026

    Rick

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Typicaltexan

    Post-Delivery Feedback

    Oct 25, 2026

    I searched for the parts I needed online and found that EZ Vacuum not only had the parts I needed but had the most reasonable price. I was updated on the status and delivery of my order. Ordering items online with a company you don’t know anything about is scary because they could be a scam so I was a little leery but was pleasantly surprised at how professional they were and how they kept me informed. I will definitely order from them again. I actually realized I ordered the wrong part so I’ll be ordering the correct one soon.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JG

    Site Experience Feedback

    Oct 25, 2026

    Vary easy to navigate Thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • tic toc

    Post-Delivery Feedback

    Oct 24, 2026

    i looked up the part i needed it was easy to find on the site placed the order and it was delivered quickly

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • CF

    Post-Delivery Feedback

    Oct 23, 2026

    I would recommend EZVacuum for parts. My order came quickly. The part was new and in the original box. I was happy because the maker of my vacuum doesn't even sell the part anymore. I was so glad that I found it on EZVacuum. The price was good too.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 23, 2026

    The billing receipt did not match the number of items I intended to order. When I tried to call to straighten things out, no one answered the phone. So I tried to contact by email within 30 minutes of placing the order. Got a message that the items had already shipped and that the order could not be adjusted. The items received did not match the items described.

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 22, 2026

    expected 4 rollers for $15 .. received 1.. 1 is not worth $15 ..

    • Overall Rating: 1
    • Would Shop Here Again: 3
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 6
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 22, 2026

    The bags fit a very old machine. Thanks

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 22, 2026

    Received a Hepa Filter and Removable / Rinsable Filter, both X 2, but the Removable Filter is the wrong shape. Needed a 'D' shaped filter, the received filter is completely round ('O') in shape, does not fit.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • ET

    Site Experience Feedback

    Oct 22, 2026

    over all good experience decent orices

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Motyl66

    Site Experience Feedback

    Oct 21, 2026

    Good.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 21, 2026

    So glad that the parts were available and at a fair price, was thrilled to see them arrive in less than a week!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Spiritualwiz

    Site Experience Feedback

    Oct 21, 2026

    It was fine.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • chief

    Site Experience Feedback

    Oct 21, 2026

    while surfing for the part, I finally happened to find your site which confirmed it will be compatible with my machine.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Wilmit

    Post-Delivery Feedback

    Oct 20, 2026

    Everything was satisfactory

    • Overall Rating: 7
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 20, 2026

    only received 2 out of 3 items ordered. no explanation but sent a credit for 1 item. would like to get email, out of stock, not available, etc.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bravo420

    Post-Delivery Feedback

    Oct 20, 2026

    Use EZVacuum they got good stuff.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Never received order

    Post-Delivery Feedback

    Oct 20, 2026

    I’ve received 2 surveys on how i like my product and ive never received my order

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Nita

    Post-Delivery Feedback

    Oct 19, 2026

    Good experience, got in good time, no problems with delivery or ordering; however, it doesnt fit my vacuum. I will be returning & calling to get the right one.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 19, 2026

    Despite the company saying the order was delivered, it has NOT been delivered. I am still looking forward to receiving it.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • Pupster 48

    Post-Delivery Feedback

    Oct 19, 2026

    Product received as advertised

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 18, 2026

    works great with my vacuum. quick shipping, great price

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Witchbaby

    Site Experience Feedback

    Oct 17, 2026

    So easy and convenient to use, especially when you have back issues.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • FBJ

    Site Experience Feedback

    Oct 17, 2026

    It was very painless and hope part shows soon! Not many of these parts available anymore.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 17, 2026

    Thanks

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • P

    Site Experience Feedback

    Oct 16, 2026

    Easy to find parts, shipping was free as opposed to $10 on manufacturer site for some price items

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 16, 2026

    I ordered this item thinking it work on my Perfect (brand name) vacuum cleaner . It would not fit. I have tried phoning you but could not get through. My cell #320-420-8617. Please contact me. email --djlarsonhutch@gmail.com

    • Overall Rating: 1
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • peggy

    Post-Delivery Feedback

    Oct 16, 2026

    all i want is the right filters

    • Overall Rating: 5
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 3
    • On Time Delivery: 5
    • Customer Support: 5
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 16, 2026

    The process to order part was easy and fast. Order came in, in a timely manner. I had not checked my p.o. box. All is good. Thank U.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Ken

    Post-Delivery Feedback

    Oct 15, 2026

    Poor packaging caused the vacuum cleaner filter arrived broken. Customer Service phone number 703-468-1592 is always busy, and no response when I reached out via email.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • waiting for resolution

    Post-Delivery Feedback

    Oct 15, 2026

    I reached about to EZvacuum using the contact us link expressing my concern about these bags because they do not look like the type that I have been using for for over a decade. They were supposed to be the genuine bags shown in the photo of the ad, so I'm assuming that I was sent the wrong bags. The company has yet to respond to my questions about my order, which is frustrating and a huge disappointment. I shouldn't have to pay to return bags that were NOT what I ordered ... and I shouldn't have to wait for several days to hear back from the company.

    • Overall Rating: 2
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • master technician

    Post-Delivery Feedback

    Oct 15, 2026

    ordered new beater bar belts for my g-4 came in on time

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • hutch

    Post-Delivery Feedback

    Oct 14, 2026

    product shipped promptly. have not used yet.

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 5
    Full ratings for this review »
  • Poor service

    Post-Delivery Feedback

    Oct 14, 2026

    You had products but delivered late and attempts to contact by phone no response and email no response

    • Overall Rating: 2
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 3
    • Customer Support: 1
    Full ratings for this review »
  • VacRepair

    Post-Delivery Feedback

    Oct 14, 2026

    The Bissell vacuum parts I ordered fit my upright vacuum perfectly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 14, 2026

    I was trying to connect 2 expandable hoses for my pet pro bissell vacuum but it did not fit. I am looking for an expandable hose longer (⁹than the standard hose) than 6 feet so that I can use my tools to the vacuum the ceiling.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 3
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 14, 2026

    Sent the wrong part The order was correct,, the wrong part was shipped Sent 2 emails and tried calling,, no response yet

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
EZVacuum Customer Reviews | Verified Customer Reviews at Bizrate Surveys