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EZVacuum Customer Reviews

EZVacuum holds a 8.5/10 overall rating and 1,395 verified post-delivery reviews on Bizrate.

EZVacuum logo
Certified
Most Current Certification:
Oct 15, 2026
EZ Vacuum is an online retailer of vacuum cleaners, supplies, allergy relief products, and air cleaners. EZVacuum, headed by Vacuum Cleaner professionals who have more than fifteen years of experience in the vacuum cleaning industry, keeps a fundamental business philosophy that is based on an approach to customer service as well as product selection driven by customers.

EZVacuum Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - EZVacuum

2016 Winner Circle of Excellence

1 years

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Learn more about reviews
Post-Delivery Feedback - 1,395 Reviews

Overall Satisfaction:

8.5out of 10

Would Shop Here Again:

8.5out of 10

Likelihood To Recommend:

7.9out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

77%79%
Neutral rating icon

Neutral

7%7%
Negative rating icon

Negative

16%15%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

9 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9 out of 10

Returns Process

Satisfaction with the returns process

3 out of 10

Site Experience Feedback - 498 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.3out of 10

Likelihood To Recommend:

9.2out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

77%73%
Neutral rating icon

Neutral

19%20%
Negative rating icon

Negative

4%7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

9.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

Recent Reviews for EZVacuum

Showing 1 - 50 of 1,893

  • hutch

    Post-Delivery Feedback

    Oct 14, 2026

    product shipped promptly. have not used yet.

    • Overall Rating: 6
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 5
    Full ratings for this review »
  • Poor service

    Post-Delivery Feedback

    Oct 14, 2026

    You had products but delivered late and attempts to contact by phone no response and email no response

    • Overall Rating: 2
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 3
    • Customer Support: 1
    Full ratings for this review »
  • VacRepair

    Post-Delivery Feedback

    Oct 14, 2026

    The Bissell vacuum parts I ordered fit my upright vacuum perfectly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 14, 2026

    I was trying to connect 2 expandable hoses for my pet pro bissell vacuum but it did not fit. I am looking for an expandable hose longer (⁹than the standard hose) than 6 feet so that I can use my tools to the vacuum the ceiling.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 3
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 14, 2026

    Sent the wrong part The order was correct,, the wrong part was shipped Sent 2 emails and tried calling,, no response yet

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • Terry

    Post-Delivery Feedback

    Oct 14, 2026

    One of the filters I received was not the correct part for my vacuum cleaner.

    • Overall Rating: 8
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • RRT

    Post-Delivery Feedback

    Oct 14, 2026

    Easy to find the part I needed on the website and quick to be delivered! Once installed, I feel like it's better than the original. Very happy all around!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 13, 2026

    I wish I saw how to apply 10% discount. EZSAVE10.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mae

    Post-Delivery Feedback

    Oct 13, 2026

    When I called the service agent claimed they were out of the item I was looking for, yet when I did a double check and searched online I found it, and then ordered. Why did his information not match what was available?

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 2
    Full ratings for this review »
  • mediasandy

    Post-Delivery Feedback

    Oct 13, 2026

    They had exactly the vacuum bags I needed at a good price. I also added some vacuum scent tabs, that were suggested at checkout, to help with the dog smell my vacuum has.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • MidloWayne

    Post-Delivery Feedback

    Oct 13, 2026

    Great parts for diy repairs, shipped quickly, worked great, highly competitive pricing. Absolutely no responses to 2 separate web-initiated queries directed to customer service. I’d use again in a heartbeat, with no expectation of customer support.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: 7
    Full ratings for this review »
  • KO

    Post-Delivery Feedback

    Oct 12, 2026

    This was my first order with EZvacuum. They had exactly what I wanted. It was easy to find the filters I needed for my Shark vacuums.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 11, 2026

    Got to ez vac from amazon

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 10, 2026

    I was very happy with my purchase and will definitely recommend this website and go back for any future purchases

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 10, 2026

    I received my order within days. They work perfectly and have extended the life of my vacuum. Couldn't be happier!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Con185

    Post-Delivery Feedback

    Oct 10, 2026

    I bought the extra piece to attach to my other vacuum pieces to make it taller so that I don’t hurt my back when I vacuum. That’s perfectly with my other vacuum pieces and works very well. I bought the mop head to be able to really clean well under my bed and under other spaces. Very pleased with both.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Easy

    Site Experience Feedback

    Oct 9, 2026

    Excellent website, quick and easy to locate the vacuum bags I needed; easy checkout.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 8, 2026

    Ray was no installation instructions included with my part I find this to be very dissatisfying and I will never order from you ever again.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 2
    • Customer Support: 1
    Full ratings for this review »
  • Dave

    Site Experience Feedback

    Oct 8, 2026

    Easy to place order

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rd

    Post-Delivery Feedback

    Oct 8, 2026

    Easy to order. Very fast delivery

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Greg

    Post-Delivery Feedback

    Oct 8, 2026

    Part is 6 “ too long even though it is listed for my vacuum

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 6
    • Customer Support: 1
    Full ratings for this review »
  • Nothanks

    Post-Delivery Feedback

    Oct 8, 2026

    Conveinent

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 8, 2026

    Thank you!

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 7, 2026

    It’s not as powerful as advertised.

    • Overall Rating: 6
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 6
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 7, 2026

    Excellent!!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Happy

    Post-Delivery Feedback

    Oct 7, 2026

    I was unsure if I had the right bags. My parents had the Eureka vacuum as I was growing up. I loved the bags, easy to install and remove.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Nette

    Post-Delivery Feedback

    Oct 6, 2026

    I had recently researched purchasing the entire “dolly” for our Rainbow Vac system but when I found the EZvacuum site and saw the availability of only the parts needed (wheels ) I was elated .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Chris

    Post-Delivery Feedback

    Oct 6, 2026

    Items were easy to find and purchase. Arrived quickly and fit my product.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • BigDaddy1473

    Site Experience Feedback

    Oct 6, 2026

    I found EZVacuum by chance. They were the only place that I found the part I needed, not a whole assembly (although I did buy those too), just the one part. Shipping is fast and easy. I just placed a fairly large order, for me anyway, and I can’t wait to get to work…..so my wife says 😑

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dobber

    Post-Delivery Feedback

    Oct 6, 2026

    Everything came in a reasonable amount of time however the packaging was poor at best. It survived, I’m not sure how knowing how some carriers treat things, over all I’m satisfied with price and quality.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Chas

    Post-Delivery Feedback

    Oct 6, 2026

    I ordered the item pictured and described on your website, but received a generic looking item. Nothing like what was pictured.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 5, 2026

    Information was correct concerning size and type for given vacuum model number.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • JT

    Post-Delivery Feedback

    Oct 5, 2026

    I was able to find what I needed with proper model numbers

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 5, 2026

    No

    • Overall Rating: 6
    • Would Shop Here Again: 4
    • Likelihood To Recommend: N/A
    • On Time Delivery: 6
    • Customer Support: 6
    Full ratings for this review »
  • Bo

    Post-Delivery Feedback

    Oct 4, 2026

    My mission was to order a vacuum drain plug which I found very easily but the exciting part was I found vacuum tabs for vacuuming with my vacuum cleaner.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • TeddyG

    Post-Delivery Feedback

    Oct 3, 2026

    I needed replacement of vacuum bags for a small hand held Oreck vacuum. I searched Amazon and found what I was looking for quickly. I received them in a very timely manner and they fit perfectly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 3, 2026

    ez vaccuum had all the items i needed for a great price

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 8
    Full ratings for this review »
  • Megan

    Post-Delivery Feedback

    Oct 3, 2026

    I only have 1 experience with this company. I ordered a replacement for the filter. On mine it's a gray plastic round filterish contraption. I've taken and put back together 1000's if times cleaned, re-assembled it. But my husband was crying and cuz he didn't do it as thought it was a piece of a toy that we threw away years ago. We just got our vacuum 6 months ago. And worst yet, he's taken apart, cleaned, re-assembled 500 times. (Little exarated some). I HAVEN'T RECEIVED MY ORDER AS OF YET. 10/03/2026

    • Overall Rating: 1
    • Would Shop Here Again: 2
    • Likelihood To Recommend: 2
    • On Time Delivery: 1
    • Customer Support: 1
    Full ratings for this review »
  • KC

    Post-Delivery Feedback

    Oct 3, 2026

    Product was available at a good price. I mostly appreciated the free shipping. Delivery was delayed but wasn’t a big problem.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 3, 2026

    The filter I got was not the filter for my vacume

    • Overall Rating: 1
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Debi

    Post-Delivery Feedback

    Oct 2, 2026

    Easy to order from

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • dreluiz

    Site Experience Feedback

    Oct 2, 2026

    great source for parts. I just wish the prices were a bit lower so i can sell them on my repairs with a little bit of margin.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ohio Kirby Vac Parts Customer

    Post-Delivery Feedback

    Oct 2, 2026

    The products were exactly what I needed. The shipping was a little slow. The price was as expected for the items I purchased. Thx

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: N/A
    Full ratings for this review »
  • gf

    Post-Delivery Feedback

    Oct 1, 2026

    My order was substituted with a product that did not fit and was not of the same description as the pictured item on EZvacuum parts page. I emailed EZvacuum through their contact page and have yet to hear back from EZvacuum to resolve this issue.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 1
    Full ratings for this review »
  • Jem

    Post-Delivery Feedback

    Oct 1, 2026

    I have a bissell Helix vacuum. I’ve had it for about 15 years. I found the model number of the circular filter to be compatible with my vacuum- at least by the product detail section. Yet, this circular filter does not screw into the bottom (by twisting it) to secure it to the bottom of the filter canister. It doesn’t screw into/fit properly. I purchased two and will just make do with them. I had purchased one from another company and it was the same make/model. Unlike EZ Vacuum, the other company never responded to my request for a refund. I’m not requesting a refund, but I’m thinking this type of filter may not be practical/ideal for this vacuum. The bottom line is, the filter, despite stating it is compatible with my vacuum, is not compatible.

    • Overall Rating: 7
    • Would Shop Here Again: 5
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 1, 2026

    Well, item said it was a pack of 2 and they only sent one. Tried email to support and claling, no repsonse to either. Phones seem to be always busy and not able to leave a message.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 3
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 1, 2026

    Four days to create a shipping label. This is when promising a 2-5 day delivery schedule. Not a chance of making the promised schedule.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • Huge disappointment!!!

    Post-Delivery Feedback

    Oct 1, 2026

    I went online found the item I wanted and made the purchase from EZ vacuum. I received the order on time, when I opened the part and tried to use, it was totally defective and not usable. I immediately reached out to EZ vacuum, with great difficulty. I have tried calling. I have sent two emails and I’ve yet to get any response at all. My next step is to contact my credit card so they will give me a credit for this payment. I am very disappointed and will never recommend or purchase from this company again.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: 1
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Oct 1, 2026

    Don't have time for this

    • Overall Rating: 6
    • Would Shop Here Again: 3
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 7
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Sep 30, 2026

    Had to modify housing for part to properly fit.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: 6
    Full ratings for this review »
EZVacuum Customer Reviews | Verified Customer Reviews at Bizrate Surveys