etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,862 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 83% |
Neutral | 12% | 13% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,761
Bill R.
Post-Delivery FeedbackOct 14, 2026
I found the part I needed and with side by side comparison along with plenty of helpful videos made my choice. The experience was great, I will be buying from etrailer again and speeding the word. I am now a lifetime customer, thanks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
Good so far
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
HollyA
Post-Delivery FeedbackOct 14, 2026
The roof rails sat for a while before we were able to install but my son and I were impressed by the quality and sturdiness of the rails. Installation went smoothly and the instructions were clear (once we remembered what type of rails we ordered 😉). We especially like the locking feature.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Chuck
Site Experience FeedbackOct 14, 2026
Based off purchase 2 weeks ago prompted this purchase. First order was quick accurate and decent price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobby
Site Experience FeedbackOct 14, 2026
Thumbs up
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MUFN
Site Experience FeedbackOct 14, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Island Connection Marine Services
Site Experience FeedbackOct 14, 2026
Im a small mobile marine mechanic that works on trailers here and there. I found this website recently looking for trailer parts and am very satisfied with the details of the parts. i recently purchased a disc brake kit for a tandem axle trailer and now a surge brake hitch assembly and received everything very easily. also had a great experience with customer service over the phone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Site Experience FeedbackOct 14, 2026
Hopefully will be what Im needing and will fit, over all happy with price.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
crashdummy
Site Experience FeedbackOct 14, 2026
all good
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Fastest hitch retaining pins
Post-Delivery FeedbackOct 14, 2026
Product was just as described. I wish the info that they come with hammer in rivets had been on the item page. Installed in 5 minute. Shipping was usps problem but they give no updates and the items were late by two days
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 10
Andy
Site Experience FeedbackOct 14, 2026
My Go To Place for anything trailer/trailering! Had looked up these parts previously, and when I was ready, ordered them today. Easy ordering and the choices provided were great. I have used some of these plug and play trailer lighting harness`s before from etrailer... so I know what works on the Jeeps and Dodge vehicles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken Bramble
Site Experience FeedbackOct 14, 2026
Site made it easy to order correct parts for my pacific item. supper cool feature!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Snooker4a
Site Experience FeedbackOct 14, 2026
Found close to what I wanted, would rather have had black or white.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Tony C
Post-Delivery FeedbackOct 14, 2026
I have purchased from etrailer in the past and have been very satisfied with the product I have purchased. This purchase was a spare tire bracket for my boat trailer. It was a very good fit and the quality of the bracket was very good and heavy duty. I have no complaints and I am very satisfied with the product.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Skiyerasof
Site Experience FeedbackOct 14, 2026
I found the information on the web site to be very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Topprop
Site Experience FeedbackOct 14, 2026
Easy to use with fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katy
Site Experience FeedbackOct 14, 2026
We ordered this on 10-2. The tracking became available shortly after and has never been tracked once. It is now 10-14 and we have no idea when or if our product will show up. I have had to reschedule my customer and no one can tell me where my product is after 2 times chatting. The first person said they would update me via email and never did. Now I am supposed to wait 14 days for this to arrive before anything can be done? That is hte 19th which is the seconda date my customer chose and now will probably have to reschedule again! Not happy.
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tom
Site Experience FeedbackOct 14, 2026
Found product I needed. Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
J
Site Experience FeedbackOct 14, 2026
East to get hard to find parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jamnjim
Site Experience FeedbackOct 14, 2026
It was quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ajmjimenez
Site Experience FeedbackOct 14, 2026
Mi bueno el precio y también es más rápido la entrega es muy buena la tienda gracias
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom C
Post-Delivery FeedbackOct 14, 2026
customer service and recommendation is outstanding. i probably could have searched around and maybe saved a smidgeon, but the support i got and (if needed) will get is worth much more than any savings i might have gotten. i am not saying etrailor has high prices, they do not. the pricing,i have found, is really good and fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
RCR
Site Experience FeedbackOct 14, 2026
I enjoyed the website interface.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colo_RV
Site Experience FeedbackOct 14, 2026
Video was helpful.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Green Dean
Site Experience FeedbackOct 14, 2026
You are a really good company and check all the boxes. Easy to use website, easy ordering, excellent post order communications, product quality is great. We are big fans !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackOct 14, 2026
I checked Chat GPT for the best fit for my vehicle and the etrailer website was recommended. Good price, Free shipping and fast delivery were key factors in my decision to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Post-Delivery FeedbackOct 14, 2026
They had exactly what I was looking for and it shows you every angle all measurements and videos if needed very informative I would highly recommend this site to look or check and see if they got what you need
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Beau
Site Experience FeedbackOct 14, 2026
I've ordered many many parts from etrailer over the years and have never had an issue with any aspect of the transactions! Great business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackOct 14, 2026
I had spoken (chat) to tech specialist to obtain correct part numbers and ask questions. They were very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reese
Site Experience FeedbackOct 14, 2026
Always ready you tube info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marc
Post-Delivery FeedbackOct 14, 2026
It was awesome that they made sure the product I was ordering was compatible with my car.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 8
DC1125
Site Experience FeedbackOct 14, 2026
Ease of finding exactly what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 14, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 14, 2026
Lots of options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
kls
Site Experience FeedbackOct 14, 2026
Easy online purchase. Excellent pricing
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
cbfour12
Post-Delivery FeedbackOct 14, 2026
Didn’t fit outlander sport SE
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 6
Baylen
Site Experience FeedbackOct 13, 2026
It was easy and smooth
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
trailer tech
Site Experience FeedbackOct 13, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Norton
Site Experience FeedbackOct 13, 2026
Website is good but pricing for the key replacement is way over priced. Sure I could’ve bought somewhere else but I was unfortunately in a hurry.
- Overall Rating: 10
- Would Shop Here Again: 2
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Great site. Easy to use. Price of the item was high but that is not the fault of etrailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Obutterr
Post-Delivery FeedbackOct 13, 2026
Great timely ahipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
DavLadJ
Site Experience FeedbackOct 13, 2026
The website was helpful to a degree but I could not find the right size on my own. Michael Lindsay from etrailer saw my review on previously ordered product and suggested the correct size I just ordered I looked on the site before and could not find it. Thanks to customer service attentiveness, I think I'm in business!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happytire.
Site Experience FeedbackOct 13, 2026
Huge selection, excellent price and free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aston
Site Experience FeedbackOct 13, 2026
An automobile club, in which I am a member, recommended etrailer and sent me the link to what I would need (NOCO and charging accessories.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Colin
Site Experience FeedbackOct 13, 2026
Easy, good selection and pricing.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Big Mike
Site Experience FeedbackOct 13, 2026
Excellent company, quality parts,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Site Experience FeedbackOct 13, 2026
Customer sevice rep is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris LZ
Site Experience FeedbackOct 13, 2026
I emailed etrailer to ask about what towing mirror would fit my car. I got a reply the next day from Claire. She suggested 2 options. I ordered the set she liked best and will get it with free shipping in 3 days. I am very satisfied. Other trailer owners recommended I order from etrailer as they had positive experiences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10