etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,854 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
15 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 6% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,706
Kyle
Site Experience FeedbackOct 22, 2026
Not the cheapest that I found online.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jayar
Site Experience FeedbackOct 22, 2026
What's not to love! The photos and videos are above and beyond!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marty
Site Experience FeedbackOct 22, 2026
I actually tried to order through another company and got pissef off and came back to trailer because I can depend on you guys and I was going for a cheaper product. Won’t happen again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cb
Site Experience FeedbackOct 22, 2026
easy repeat order. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K2
Site Experience FeedbackOct 22, 2026
Easy to use. The pictures of the product were very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 22, 2026
First time on this site I'm 75 years old not very computer experienced but after choosing the product I wanted it only took a few minutes to complete the transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackOct 22, 2026
2nd attempt went smoothly. 1st attempt this morning didn't work. however, a call to eTrailer informed me there were known issues with the website and I should try back later.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KevinB
Site Experience FeedbackOct 22, 2026
I ordered an MPPT Victron Solar Charge Controller from you today because you listed a delivery date on the sales page. That was crucial to my choice to go with you.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Trago
Site Experience FeedbackOct 22, 2026
The instructional videos were very helpful, and the phone support was superior!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paul
Site Experience FeedbackOct 22, 2026
Better recommendations for associated hardware would be helpful.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Odus
Site Experience FeedbackOct 22, 2026
Have used your website in the past. Just takes a minute to look up stuff needed and read descriptions to verify it will replace my part.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AC
Site Experience FeedbackOct 22, 2026
Great site, found hard to find hardware
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TonyM
Site Experience FeedbackOct 22, 2026
It's great that you have the part I need and I appreciate that but I feel I am being overcharged by a lot!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Ernie77
Site Experience FeedbackOct 22, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jasper
Post-Delivery FeedbackOct 22, 2026
items were as described and were the proper size for what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
KK
Site Experience FeedbackOct 22, 2026
Website was easy to navigate, fast shipping, and the product was priced well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wolf
Site Experience FeedbackOct 22, 2026
Payment option was interfered with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackOct 22, 2026
Always have what I need with video to help me decide which product will work the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JerryDrift
Site Experience FeedbackOct 22, 2026
Slow site, it timed out and I had to do it again. Prices are fair.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kris
Post-Delivery FeedbackOct 22, 2026
My tabletop arrived with chipped corner. I was delighted that a replacement was sent the very next day. The return process email was very fast and the replacement product was sent in much heavier packaging to ensure the shipment arrived flawlessly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alex
Site Experience FeedbackOct 22, 2026
Practice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
bro
Site Experience FeedbackOct 22, 2026
The website didn't work well. I started on my phone and was unable to complete the order before the site timed out. From the computer I had difficulty at the payment section where it gave me a note that this service was temporarily unavailable. I tried one more time before shopping elsewhere and it was fine.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 22, 2026
I received everything I ordered
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
hotrod
Post-Delivery FeedbackOct 22, 2026
love the call back to conform the right purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Greg
Site Experience FeedbackOct 22, 2026
Quick and easy for me to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TM
Site Experience FeedbackOct 21, 2026
Everything went pretty well, I was surprizef it never asked me to sign in. It would have been nice to had a discount offer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Broc
Site Experience FeedbackOct 21, 2026
Very easy and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmar
Site Experience FeedbackOct 21, 2026
good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
??????
Site Experience FeedbackOct 21, 2026
???????
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
i had trouble with Blue Ox tow bar and because of the AI search and questions answer by AI led me to etrailer. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackOct 21, 2026
Any veteran discount?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
BarrelBetty11
Site Experience FeedbackOct 21, 2026
I like the variety of products offered on this site. Seems like it will suit all my trailer needs. Made my first purchase today and hoping all goes well with shipping and product fittment.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
FEW RETILERS WILL SELL INDIVIDUAL BOLTS.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Roger 775
Site Experience FeedbackOct 21, 2026
Very dependable customer service and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackOct 21, 2026
My experience with this website was great! I typed in exactly what I was looking for and it put me right there this is my second purchase this month with etrailer and plan on using them again in the future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brett
Site Experience FeedbackOct 21, 2026
I had no problems laid out quite well. Lots of pictures of the item I was buying and the measurements. All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jrich
Site Experience FeedbackOct 21, 2026
Great experience. Easy transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Accipiter
Site Experience FeedbackOct 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Always have what I am looking for, usually just tow hitch stuff. This order included a new bike rack
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bear3409
Site Experience FeedbackOct 21, 2026
Everything was good no complaints
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michael
Site Experience FeedbackOct 21, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri
Site Experience FeedbackOct 21, 2026
easy to use and find product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Over Taxed
Site Experience FeedbackOct 21, 2026
I was charged sales tax on shipping. I do not believe this appropriate. Other vendors I do business with only tax the item(s) and then add the shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe Dirt
Site Experience FeedbackOct 21, 2026
I have been using Etrailer for all of my trailer and smoker builds. They always have just what I need without any hassle. Thanks ETrailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Excellent website, very few errors
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Post-Delivery FeedbackOct 21, 2026
This is my third hitch and wiring harness. All have installed exactly as the video show and excelent quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
BobbyMcD
Site Experience FeedbackOct 21, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tony
Site Experience FeedbackOct 21, 2026
I had alot of help from the live chat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serenity
Site Experience FeedbackOct 21, 2026
I have been looking at our order history and most recent and then a while before that comes up but there was orders in between there and I can't seem to find them. I thought we had already ordered the extend a goose but an employee said he put it on a keep list and I can't find where that is,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10