etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,796 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 87% |
 Neutral | 7% | 9% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,447
Online Shopper
Site Experience FeedbackNov 13, 2026
liked all the product detail provided. Made it easy to select the proper product for my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Bennett
Site Experience FeedbackNov 13, 2026
all wheels center caps and lugs that I've purchased have been beautifully crafted and look amzing on my trailer. The order I placed tonight was for two additonal wheels to mount on my triler as spares.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lmjc8a
Site Experience FeedbackNov 13, 2026
Sonia was so helpful and kind
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
red
Site Experience FeedbackNov 13, 2026
it was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ace
Site Experience FeedbackNov 13, 2026
My trailer tire and wheel package was easy to find and purchase. A trailer has helped me out many times with my trailer needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snowman
Site Experience FeedbackNov 13, 2026
Easy search and finding of parts. Can't wait to get the parts and install them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Camper
Site Experience FeedbackNov 13, 2026
I followed a link from a YouTube channel I follow and that is the only item I wanted and ordered so it was very simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pegijane
Site Experience FeedbackNov 13, 2026
Actually, went online last night, found you, then asked a question and got reply within 3min or less. I am totally in awe of this web site and your whole business. I WILL be back soon. Thank you so much for your caring and fairness, not much of that out there anymore.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tenbucksdj
Site Experience FeedbackNov 13, 2026
This is the 4th or 5th time buying from the site. The images and descriptions are spot on. The lack of useless pop ups are what I like the most here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pilots
Site Experience FeedbackNov 13, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackNov 13, 2026
Great experience and great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jdub
Site Experience FeedbackNov 13, 2026
Easy process if you know what your looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dusek
Site Experience FeedbackNov 13, 2026
No issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Don
Post-Delivery FeedbackNov 13, 2026
Quality was superb. The issue was the bike rack I have sticks ot too far over the towbar and will conflict. Not an issue with the hitch at all just a bad plan I my part. I had to return due to that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
County
Site Experience FeedbackNov 13, 2026
Great experience finding and ordering the part needed to complete the repair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackNov 13, 2026
Reasonable prices fast shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Big energy
Site Experience FeedbackNov 13, 2026
I've always been able to find what I'm looking for in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TomH
Site Experience FeedbackNov 13, 2026
The E trailer website is very easy to use. You enter your vehicle information, and E trailer guides you to parts that are specifically for your vehicle. This makes it very easy to select the appropriate item car. I can rest comfortably knowing that the part that I get will fit my vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
royfish
Site Experience FeedbackNov 13, 2026
Not too bad. Computer stuff is hard for old guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 13, 2026
Order wouldn’t go through several times
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Bucky
Post-Delivery FeedbackNov 13, 2026
I bought a small tire & the tire arrived damaged. Packaging was fine & not damaged - just the tire. My issue with this experience is the tire should have never made it out your warehouse to me as the damage was readily apparent.. Not only has it has caused me a considerabIe delay in the tire replacement, but also the time of the return/replacement process. I am in the process of receiving another tire & returning the damaged one. CS was a 10 in that respect! So in a nutshell-thumbs up for ordering, timely delivering, packaging, & customer service. Thumbs down for the product!
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 10
Steve
Site Experience FeedbackNov 13, 2026
Always just what we need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boding
Site Experience FeedbackNov 12, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 12, 2026
staff are very helpful and friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OscarsMom2
Site Experience FeedbackNov 12, 2026
I was impressed with the description for the heater showing that I can use it in my 5th whee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 12, 2026
x
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackNov 12, 2026
Great website!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TripD
Site Experience FeedbackNov 12, 2026
Quick and easy. Sale price was great.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Quaddad
Site Experience FeedbackNov 12, 2026
Had to log out and back in due to cart would not open to order.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rickey
Site Experience FeedbackNov 12, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bro
Site Experience FeedbackNov 12, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
njp
Site Experience FeedbackNov 12, 2026
good, but fenders lacked measurements for backing plate which i need for the car hauler to tell if the backing plate will reach the inside clips to keep the fender in place
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Beaner
Site Experience FeedbackNov 12, 2026
Clear details, had a difficult item to source. Clean website and check out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kevin
Site Experience FeedbackNov 12, 2026
good company a+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chris L.
Site Experience FeedbackNov 12, 2026
User friendly and easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Hard to pay with cc
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sixtsdude
Site Experience FeedbackNov 12, 2026
Extremely easy to find product needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
easy to navigate and very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackNov 12, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peter
Post-Delivery FeedbackNov 12, 2026
etrailer was great to work with. The product was as described and performs better than expected. etrailer staff were very helpful and I will purchase from them again in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
na
Site Experience FeedbackNov 12, 2026
All was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NHMK
Site Experience FeedbackNov 12, 2026
Called customer servic and spoke with a very knowledgeable representative. He was patient with me and my questions. It was a very good experience. His ext is 79534
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BEJ
Site Experience FeedbackNov 12, 2026
Found part easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 12, 2026
Very easy to order description of product was very detailed so confident I ordeted the right part
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dale M
Site Experience FeedbackNov 12, 2026
Great selection of items that I need and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jmac
Post-Delivery FeedbackNov 12, 2026
I'm kinda on the fence with this 2½" anti-rattle device. Twice I had to go and tighten the thing up. It's still early in the day {8am} but we have a 300 mile drive today, I'll check it at rest stops and such, and see how its going
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mylar
Post-Delivery FeedbackNov 12, 2026
Was surprised that mounting nuts were not included. Trailer brakes are hard to remove and old nuts are compromised. Had to travel to hardware store that sticks 7/16 find thread nuts.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Boss
Site Experience FeedbackNov 11, 2026
Found what I needed and bought it. Pretty Straight forward`
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rhino
Site Experience FeedbackNov 11, 2026
Very easy to use website to find the hitch i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10