etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,900 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 8% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,226
Online Shopper
Site Experience FeedbackAug 2, 2026
it will be easier next time
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackAug 2, 2026
Easy to use with a good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David
Site Experience FeedbackAug 2, 2026
Good selection, good prices, free shipping. What else can you ask for?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buster
Site Experience FeedbackAug 2, 2026
Good website ,just hope you are correct that it fits this truck with standard bumper and sparev tire
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob&Sue
Site Experience FeedbackAug 2, 2026
Easy to shop and plenty of inventory. Also really appreciate the customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CS
Site Experience FeedbackAug 2, 2026
I found what I needed, but you don’t carry a guide-on kit that includes long u-bolts. I would have purchased those, but now I will reuse the old brackets rather than buy hardware that doesn’t fit and also the longer ones.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Freeman
Site Experience FeedbackAug 2, 2026
Google AI sent me straight to page all I had to do was add to cart and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JohnB
Site Experience FeedbackAug 2, 2026
I needed a hard to find part for and camper awning. The QA section under the part was incredibly helpful in identifying the correct part. It was also helpful for the parts page to have an actual image and video of the part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It’s a functional website. I was directed to by googling the item number. Pretty straight forward.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Greg G
Site Experience FeedbackAug 2, 2026
Researched what I needed and couldnt find any information. A member from the team very thoroughly explained what I needed and helped me locate all the parts. Fantastic customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rock
Site Experience FeedbackAug 2, 2026
Fairly good ,a little hard to go back and change it when I noticed a mistake at cheak out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 2, 2026
Great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
great tow package
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mike
Site Experience FeedbackAug 2, 2026
like to add my cell number 510 4696392 just in case ... the given number during checkout is my home phone
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
gg
Site Experience FeedbackAug 2, 2026
Everything good except the info I was receiving from my chat person was not very specific so I quit using it.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Part was easy to find
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
I did not have an option to overnight the wiring harness for my toyota tacoma. If someone reads this , I don't mind paying extra to do it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I had better not recieve a used/opened box
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Mr.Jones1301
Site Experience FeedbackAug 2, 2026
The free shipping I like.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 2, 2026
It was nice and fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rob Repairs
Site Experience FeedbackAug 2, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Claire
Site Experience FeedbackAug 2, 2026
All good. Easy clear directions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Green machine 72
Site Experience FeedbackAug 2, 2026
Great experience over all happy with the selection of products the only thing I didn’t like is that the rollers are only able to ride on a 5/8 shaft which meant I had to buy new brackets for my trailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hoot
Site Experience FeedbackAug 2, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It woukd help if the site had a “save for later” option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackAug 2, 2026
Appreciate all the youtube videos with in depth product details, specs, and reveiws
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
George
Site Experience FeedbackAug 2, 2026
Great products! Great prices! Fast shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allen
Site Experience FeedbackAug 2, 2026
High quality. Expert assistance. Good follow up. Accepts returns
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Looie
Site Experience FeedbackAug 2, 2026
Options for the product i needed were a bit confusing, but there was Chat available even though I didn't use it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Easy sight
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wes
Site Experience FeedbackAug 2, 2026
Good and I hope it’s works good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Don
Site Experience FeedbackAug 2, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joleejoeljoel
Site Experience FeedbackAug 2, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KKidder
Site Experience FeedbackAug 2, 2026
I expect that this part will fit without issue as I entered the make and model of my RV and it has a nearly 5-star rating. My prior order worked out well.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ken
Site Experience FeedbackAug 2, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cam
Site Experience FeedbackAug 2, 2026
Selection is fantastic, price is even better. Can’t beat free shipping as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
My experience today was good, I had to order hardware for a hitch I recently purchased, and the instruction video on how to order was very helpful. But I wasn’t aware I needed to order the hardware when I ordered my hitch. This is my first purchase and it was t made clear that hardware wasn’t included.
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
smdgene
Site Experience FeedbackAug 2, 2026
My experiences with eTrailer have always been very satisfying. Thank You!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mickey
Site Experience FeedbackAug 2, 2026
good
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MYas
Site Experience FeedbackAug 2, 2026
Ease of use and product selection were good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duramxim
Post-Delivery FeedbackAug 2, 2026
It came I installed it, it leaked. I took it off, spread some sealer lubricant on the seals, and tightened the screws in a cross section pattern. That did the trick and it’s not leaking. Done!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Patrick J
Site Experience FeedbackAug 2, 2026
many products to choose from and enough information to choose the correct product for my needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mario A
Site Experience FeedbackAug 2, 2026
Quick, easy, and painless process from start to finish. Etrailer has a wide variety of parts and accessories that I'll be ordering from again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ahmed
Post-Delivery FeedbackAug 2, 2026
i like it very good very easy install thx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Atw
Site Experience FeedbackAug 2, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bill
Site Experience FeedbackAug 2, 2026
I have two concerns: 1) I think that possibly the price of the hitch went up between last week and this week. 2) I felt like I was going around in circles somewhat on your website as I was trying to place my order.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Elizabeth
Post-Delivery FeedbackAug 2, 2026
I had an amazing experience with e trailer it was easy to find the item I wanted check out was easy and my package arrived very quickly! I got just the right amount of notifications and was well informed every step of the way. I will definitely be buying from etrailer again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dave L
Post-Delivery FeedbackAug 2, 2026
My comments remain the same. Customer service is excellent. No issues there. I find prices a bit higher and shipping a bit slower than other sites I've used. That being said I don't mind paying a bit more or slightly slower delivery as customer service is outstanding and that is very important to me.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10