etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating based on 2,920 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 8% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.3 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,272
CGBOSN
Site Experience FeedbackJul 20, 2026
All good,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BROWNING
Site Experience FeedbackJul 20, 2026
EASY TO FIND WHAT I WAS LOOKING FOR.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DDom
Site Experience FeedbackJul 20, 2026
It was easy to find the product that I needed on the site.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Josiah
Site Experience FeedbackJul 20, 2026
Really cool to see how-to install videos and tons of images of the trailer in the product description.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheslady
Site Experience FeedbackJul 20, 2026
I've always had a positive buying experience with etrailer,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KREX
Site Experience FeedbackJul 20, 2026
The one thing I do NOT like about your website is the ability to have a saved account where I can easily go back to past orders without having to dig through my files to reorder products. VERY FRUSTRATING! Why can I NOT set up a permanent account?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Johnson
Post-Delivery FeedbackJul 20, 2026
Easy to navigate to find any thing I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
Andyb61
Site Experience FeedbackJul 20, 2026
Quick to find the right parts putting in your vehicle. Used them before and great products at reasonable prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Longtrailer
Site Experience FeedbackJul 20, 2026
Great chat help. Found what I needed and shipping is sooo fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
They don’t have all of the part numbers that the item is compatible with
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
David W
Site Experience FeedbackJul 20, 2026
I called a few days ago and was able to get a few pieces of information I needed. Taelor D provided answers and then offered to send me a link with the items we'd discussed. I used the link to place my order, which made it super simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Need to add a secondary address line for apartment or suite numbers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
talon septic
Site Experience FeedbackJul 20, 2026
the site was easy to navigate and find the parts that I need and the shipping is fast.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Huntet
Site Experience FeedbackJul 20, 2026
Smooth
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom
Post-Delivery FeedbackJul 20, 2026
rails were easy to installed - highly recommend them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
kevinhillpac
Site Experience FeedbackJul 20, 2026
The parts description was a little difficult to navigate, but I was able to find assistance through online chat.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Grabo
Post-Delivery FeedbackJul 20, 2026
Ordering was easy. Product matched manufacturer’s specifications. Easy to install and happy with product.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Shane
Site Experience FeedbackJul 20, 2026
it was fine, first time purchase, we'll see when the product shows up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jim
Site Experience FeedbackJul 20, 2026
n/a
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 20, 2026
I used the Chat function to help me get the correct parts. The agent was very attentive and knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Post-Delivery FeedbackJul 20, 2026
Easy to order from, perfect fit and easily installed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
Excellent products and customer service I highly recommend this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pete
Site Experience FeedbackJul 20, 2026
Very easy!!! A great price and you provided a video on how to install it. That video is what really made my decision on buying from you. It looks very easy it install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pstatz
Site Experience FeedbackJul 20, 2026
super easy finished in minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tom C
Site Experience FeedbackJul 20, 2026
All I did was order a part for my camper that is no longer being made and etrailer recommended the correct replacement for my need.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Fred
Site Experience FeedbackJul 20, 2026
It as pretty easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Phil
Site Experience FeedbackJul 20, 2026
I found the website to move slowly, but that could be the wifi on my end , si when I tried to chat, I ended up on hold long enough for me to figure out how to navigate to the checkout box, and then I finished my purchase from there.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Why did the website give me the option for free shipping arriving tomorrow or pay $118 for shipping arriving 7/21 (which is tomorrow)?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CG
Site Experience FeedbackJul 20, 2026
Did not take long to find the rims for camper ..talked to Alex very helpful on tire size and fitment thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJul 20, 2026
The overall process was effortless
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Thanks to Owen for spending a significant amount of time locating the spare parts for our 5th wheel so we can be prepared for our 2 week road trip! Thanks to etrailer for having the parts in stock and getting them to me the next day!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ALL IN ONE
Site Experience FeedbackJul 20, 2026
ONE PLACE FOR EVERYTHING TRAILER.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VANE
Site Experience FeedbackJul 20, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DJS
Post-Delivery FeedbackJul 20, 2026
I have purchased from e-trailer in the past. The company officials are courteous and helpful. The technical advice they provide is sound. The e-trailer website is well designed and easy to use. I will buy from e-trailer in the future.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
I have been a customer of etrailer for many years now and have always been more than satisfied with
Post-Delivery FeedbackJul 20, 2026
The item was as described and was an easy replacement for my defective unit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Solly
Post-Delivery FeedbackJul 20, 2026
This is my second etrailer hitch I’ve ordered and placed on my car. Unfortunately the first one got damaged when I was rear ended by someone going 60 mph while I was stopped. I believe that a lot of the impact was taken up by the hitch. Both hitches went on smoothly and look great! This is a solid product and would recommend to anyone looking for hitch that doesn’t take up space under your vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 20, 2026
all good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big Mike
Site Experience FeedbackJul 20, 2026
Good pricing and good selection of products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 20, 2026
I think I got the wrong size
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Pup help
Site Experience FeedbackJul 20, 2026
I googled something to keep my dog from falling through my camper steps. Your site with pictures popped up first. My husband said oh yeah, they'll have that after I told him where I was buying it from. He's used you before.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJul 20, 2026
Easy and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 20, 2026
site could have more choices on products
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Hitch
Site Experience FeedbackJul 20, 2026
Great Experience!! Very easy to order items I was looking for. I also liked the videos for installation of what I ordered!! Very good!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kris
Post-Delivery FeedbackJul 20, 2026
Love Etrailer! Their selection is amazing as is their service and shipping!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Howie
Site Experience FeedbackJul 20, 2026
This was my first time purchasing from trailer. A google search for my specific product led there, and I was easily able to find my item and order several different versions of it. Checkout was straightforward and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chuck
Post-Delivery FeedbackJul 20, 2026
Easy transaction! Order and wait a few days to receive. Perfect for those that have to travel into town to buy stuff and hope they have it in stock!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
John M
Post-Delivery FeedbackJul 20, 2026
I bought a spare tire for my Forest River Campsite reserve 26RM sisnce it did not come with one. I was able to get one that matched mine exactly. I am very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jay
Site Experience FeedbackJul 20, 2026
It was great pricing were competitive and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cc
Post-Delivery FeedbackJul 20, 2026
Easy to order quick response shipping was very fast awesome service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10