etrailer Customer Reviews
etrailer holds a 9.3/10 overall rating based on 2,954 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
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15 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 86% |
 Neutral | 8% | 8% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,409
DC
Site Experience FeedbackJun 29, 2026
Owen B. was a great help in determining which products to order. Many Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nevadaboy
Site Experience FeedbackJun 29, 2026
I would've given higher stars, but I had to go back to the beginning 3 times to get it to take my checkout information.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Cleo
Site Experience FeedbackJun 29, 2026
Provided make and model of our toad and etrailer’s rep gave us recommendations of compatible components needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Haven’t received my order yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AByrd
Site Experience FeedbackJun 29, 2026
Website easy to navigate, unlike many others. No negative issues with this purchase.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gizmo
Site Experience FeedbackJun 29, 2026
E trailer is a fairly comprehensive website for locating trailer parts. I’ve been able to locate bearing seals to unusual LED components.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
good videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SR
Site Experience FeedbackJun 29, 2026
I actually called in to ensure the part purchasing was what I needed, The customer service was awesome and very helpful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oki-donkey
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Buyer
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Outeast
Site Experience FeedbackJun 29, 2026
Easy. Parts needed were available and should be received with 5 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SONY 3
Site Experience FeedbackJun 29, 2026
EXCELLENT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Quick free delivery is why I chose etrailer over other online merchants.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Larry
Site Experience FeedbackJun 29, 2026
happy with the products - free shipping and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
I work down the street from E trailer. I used to be able to order something for will call and pick it up and was told that I couldn’t anymore and I have to pay shipping. Might as well get free shipping from Amazon next time.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 7
jd2355
Site Experience FeedbackJun 29, 2026
called customer service with questions, he answered right away with honesty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rkm
Site Experience FeedbackJun 29, 2026
Your technical sales support person was wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IRON HEAD
Site Experience FeedbackJun 29, 2026
Everything was easy to find and process.I’m happy with my selection and choice.Nothing complicated about choosing the right product for my Titan.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Great Site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mik
Site Experience FeedbackJun 29, 2026
shipping costs a bit steep..
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
steve
Site Experience FeedbackJun 29, 2026
great selection
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 29, 2026
Very pleased, pictures made all the difference.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Northstar Whitetails
Site Experience FeedbackJun 29, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martha
Site Experience FeedbackJun 29, 2026
Wonderful company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
terry
Site Experience FeedbackJun 29, 2026
everything was great perfer to use company for trailers, thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Very simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CHILI
Site Experience FeedbackJun 29, 2026
GOOD PUIRCHASE, SHORT, CLEAR AND EASY
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
RDS
Site Experience FeedbackJun 29, 2026
I normally do not need it tomorrow, but in this case I did and being able to get it next day was a little bit of a pleasant surprise!!! Also the information video regarding how to measure hitch drop length was very helpfull.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dave K
Post-Delivery FeedbackJun 29, 2026
I purchased a Curt 20k 5th wheel and a 5k air spring kit with mechanical self leveling valve. Also got a compressor and 1/2 gallon air tank kit. I was able to install everything in 1 day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MaltaMan
Post-Delivery FeedbackJun 29, 2026
eTrailer is an EXCELLENT company to deal with. The products are high quality; website is very easy to navigate and use for purchasing; the informational videos are some of the best I've ever seen. I used these videos to install a hidden hitch & wiring harness on my 2020 Ford Edge. Thank you eTrailer for being outstanding !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mountain_Drew
Site Experience FeedbackJun 29, 2026
Easy to find lost Yakima tool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
1st time ordering with you so far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mh
Post-Delivery FeedbackJun 29, 2026
ordering was fine, delivery was not as smooth.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 3
- Customer Support: 9
Coletored
Post-Delivery FeedbackJun 29, 2026
etrailer always has informative videos and details of the products. Price is good and shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
B-Rad
Post-Delivery FeedbackJun 29, 2026
ordered 4 wheels and then a separate order of one spare matching wheel but the last order with the 5th wheel is the wrong wheel.
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: 8
Murray
Site Experience FeedbackJun 29, 2026
Great value and selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fireguy2004
Site Experience FeedbackJun 29, 2026
Super quick and easy to find parts that I need, fitted to my truck! Shopping & checkout too about 3-5 minutes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Flash
Post-Delivery FeedbackJun 29, 2026
Service was great, shipping was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Richards tire purchase
Post-Delivery FeedbackJun 29, 2026
I ordered a tire and rim and it came on time and shipped in its own box. It arrived in perfect condition. Many dealers just ship the tires without any protection. Etrailer always meets my needs and total satisfaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
justjudi
Post-Delivery FeedbackJun 29, 2026
Enough of the surveys. Assume all is well if you don't hear from us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Vern
Site Experience FeedbackJun 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 29, 2026
Greatest
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Paul
Site Experience FeedbackJun 28, 2026
Good, easy to navigate and find item.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Dr Don
Site Experience FeedbackJun 28, 2026
phone staff is very helpful, will find answer to question if they dont know right away and they are patient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Panoman14
Site Experience FeedbackJun 28, 2026
Needed replacement parts for the equalizer hitch. After I added the first part to the cart, the other parts I needed were shown making things quick and easy. Price is competitive, and I already know their guide videos and service are amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 28, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rpferreira
Site Experience FeedbackJun 28, 2026
ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Just needed a part and google search sent me here worked fine
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Bummer
Site Experience FeedbackJun 28, 2026
Online purchase was fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ric
Site Experience FeedbackJun 28, 2026
Easy to navigate the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10