etrailer Reviews - 2,956 Post-Delivery Reviews - 9.3/10
etrailer Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 8% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,429
Coolbeans
Site Experience FeedbackJun 24, 2026
Sweet roof system for an Outback!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Shedart
Site Experience FeedbackJun 24, 2026
Nice material
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glo
Site Experience FeedbackJun 24, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Turk. 182
Site Experience FeedbackJun 24, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HAPPY returning customer
Post-Delivery FeedbackJun 24, 2026
All was good everything fit and was easy installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jeff
Site Experience FeedbackJun 24, 2026
I appreciate the communication on status of the order and the personal touch.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will
Site Experience FeedbackJun 24, 2026
Easy Peezy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Appreciate this team. Little disappointed on price matching. Web searches say you do. Recommend working to clean it up.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 24, 2026
Easy to determine the correct hitch for my car. I really wanted a 2” receiver but only an 1 1/4” was allowed, so that’s what I got. It was easily installed by the car dealer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
de3girl
Site Experience FeedbackJun 24, 2026
First time buyer from etrailer. Everything went like clockwork very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparky
Site Experience FeedbackJun 24, 2026
I have already researched this item before on etrailer and appreciated the videos about installation ideas.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
No comment for now
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dan The Boat Man
Site Experience FeedbackJun 24, 2026
Item looking for was not linked to my vehicle. Sent Email with a prompt response from Jameson stating he confirmed parts for my F250. I ordered with a very quick and smooth checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shortie
Site Experience FeedbackJun 24, 2026
Found exactly what I need quickly thanks to Austin
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
This Girl
Site Experience FeedbackJun 24, 2026
Used the chat last night. Was very helpful. Fast shipping is a huge perk...we need hot water!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
Your online chat was great. I was concerned about your Etrailer stick on, it needs to be removed or it’ll end up upside down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Jim
Site Experience FeedbackJun 24, 2026
Easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
C. Broton
Site Experience FeedbackJun 24, 2026
William B. helped me find exactly what I needed very quickly. Much appreciated. Great service all-around from this company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
quick and easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Charlie
Post-Delivery FeedbackJun 24, 2026
Was delivered when promised. No problems were noted with the parts received
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 24, 2026
Over priced but available so I ordered
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Did
Site Experience FeedbackJun 24, 2026
Like the fact that they had a video confirming the particular part I was searching for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MO
Site Experience FeedbackJun 24, 2026
Been doing some research on upgrading my motorhome suspension. And search the web and E trailer happen to have these products.. Looking forward to installing these and see if it makes a difference.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJun 24, 2026
First time purchase. Easy to find and buy what I needed and competitively priced.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Blue Ox
Site Experience FeedbackJun 24, 2026
Easy to find and place my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike C
Site Experience FeedbackJun 24, 2026
We were hoping to get a Discount with Craig and Victoria, Shelton on YouTube, but we didn't get it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dan
Site Experience FeedbackJun 24, 2026
verry easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Concerned that I paid for expedited shipping and I have not received a response to my inquiry asking for a carrier shipping/tracking number.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 6
Will use site again
Site Experience FeedbackJun 24, 2026
Great transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Forest River
Site Experience FeedbackJun 24, 2026
Was looking for a different brand could not find that brand in my size
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Kam
Site Experience FeedbackJun 24, 2026
Easy handle
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Duke
Site Experience FeedbackJun 24, 2026
Specs should include more size info such as,length and width.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Steely crew-94
Post-Delivery FeedbackJun 24, 2026
They had the factory matched wiring harness for my truck, and it took less than an hour to install
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mexsol
Site Experience FeedbackJun 24, 2026
Fast, simple, and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy RV Class A Camper
Post-Delivery FeedbackJun 24, 2026
I ordered a piano hinge for my Class A motorhome....the hinge came in a six foot length and I just cut it to length, drilled out the old rivets and installed the new hinge...piece of cake! I highly recommend etrailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Greg
Site Experience FeedbackJun 24, 2026
Easy ordering and fast shipping
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ken
Site Experience FeedbackJun 24, 2026
good experience and easy to select with a good variety
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
WaukeeDad
Site Experience FeedbackJun 23, 2026
I was redirected 1 time while clicking on the used item link. I took me to a blue page that said the site wasn't available. It worked 20 seconds later when I clicked the link again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackJun 23, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bryce Brown
Site Experience FeedbackJun 23, 2026
Very simple and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JIM
Site Experience FeedbackJun 23, 2026
VERY EASY TO PLACE AN ORDER
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dj
Site Experience FeedbackJun 23, 2026
simply ordering 1 part and this is my first time so we will see how it all goes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJ
Post-Delivery FeedbackJun 23, 2026
The hitch and wiring kit showed up on time and fit perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
hangtime
Site Experience FeedbackJun 23, 2026
videos verry helpful
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
James R
Post-Delivery FeedbackJun 23, 2026
I purchased a lockable trailer door latch from E Trailer. The manufacturer had placed the incorrect key number in the box. I contacted E trailer via E-mail, and they sent the correct key to me right away. All is GOOD !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
kaumaka
Site Experience FeedbackJun 23, 2026
lots of choices, easy site, decent prices
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AAA RV
Site Experience FeedbackJun 23, 2026
NA
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bob
Post-Delivery FeedbackJun 23, 2026
Item came damaged. Replacement was weeks out. No good
- Overall Rating: 2
- Would Shop Here Again: 3
- Likelihood To Recommend: 2
- On Time Delivery: 9
- Customer Support: 3
Online Shopper
Post-Delivery FeedbackJun 23, 2026
Johnson
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10