etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,855 verified post-delivery reviews on Bizrate.
etrailer Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,719
TM
Site Experience FeedbackOct 21, 2026
Everything went pretty well, I was surprizef it never asked me to sign in. It would have been nice to had a discount offer.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Broc
Site Experience FeedbackOct 21, 2026
Very easy and affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmar
Site Experience FeedbackOct 21, 2026
good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
??????
Site Experience FeedbackOct 21, 2026
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- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
i had trouble with Blue Ox tow bar and because of the AI search and questions answer by AI led me to etrailer. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tim
Site Experience FeedbackOct 21, 2026
Any veteran discount?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
BarrelBetty11
Site Experience FeedbackOct 21, 2026
I like the variety of products offered on this site. Seems like it will suit all my trailer needs. Made my first purchase today and hoping all goes well with shipping and product fittment.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
FEW RETILERS WILL SELL INDIVIDUAL BOLTS.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Roger 775
Site Experience FeedbackOct 21, 2026
Very dependable customer service and fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rick
Site Experience FeedbackOct 21, 2026
My experience with this website was great! I typed in exactly what I was looking for and it put me right there this is my second purchase this month with etrailer and plan on using them again in the future.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brett
Site Experience FeedbackOct 21, 2026
I had no problems laid out quite well. Lots of pictures of the item I was buying and the measurements. All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jrich
Site Experience FeedbackOct 21, 2026
Great experience. Easy transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Accipiter
Site Experience FeedbackOct 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Always have what I am looking for, usually just tow hitch stuff. This order included a new bike rack
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bear3409
Site Experience FeedbackOct 21, 2026
Everything was good no complaints
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michael
Site Experience FeedbackOct 21, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri
Site Experience FeedbackOct 21, 2026
easy to use and find product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Over Taxed
Site Experience FeedbackOct 21, 2026
I was charged sales tax on shipping. I do not believe this appropriate. Other vendors I do business with only tax the item(s) and then add the shipping fee.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe Dirt
Site Experience FeedbackOct 21, 2026
I have been using Etrailer for all of my trailer and smoker builds. They always have just what I need without any hassle. Thanks ETrailer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
Excellent website, very few errors
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mike
Post-Delivery FeedbackOct 21, 2026
This is my third hitch and wiring harness. All have installed exactly as the video show and excelent quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
BobbyMcD
Site Experience FeedbackOct 21, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tony
Site Experience FeedbackOct 21, 2026
I had alot of help from the live chat
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Serenity
Site Experience FeedbackOct 21, 2026
I have been looking at our order history and most recent and then a while before that comes up but there was orders in between there and I can't seem to find them. I thought we had already ordered the extend a goose but an employee said he put it on a keep list and I can't find where that is,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kennydo
Site Experience FeedbackOct 21, 2026
Happy with my order. I did not notice a way to create account and store info for future purchases?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Site Experience FeedbackOct 21, 2026
Your website is very easy to navigate. I found what I needed very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
susie
Site Experience FeedbackOct 21, 2026
chat was very easy and convenient thanks so much for the ease of this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
It was easy to shop and find exactly what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JimG
Site Experience FeedbackOct 21, 2026
Easy to use. I purchased from etrailer a few years ago and the process was great then as it is now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trailer tail light brackets replacement
Post-Delivery FeedbackOct 21, 2026
The product fit my aluminum boat trailer perfect just had to drill 1 side hole to secure the tail light brackets .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 21, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackOct 21, 2026
It was easy to find the product I was looking for and plenty of pictures to make sure of what I was looking to buy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
It’s was good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
No notes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zepatos
Post-Delivery FeedbackOct 20, 2026
Essy to order and great that twy include video on how to install the hitch!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fordracer66
Site Experience FeedbackOct 20, 2026
etrailer has always had what I needed for my trailers. I will be back again when any part of the trailer needs service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob-o
Site Experience FeedbackOct 20, 2026
Buying my first camper and towing with a 2016 Buick Enclave. Will be upgrading to a new SUV in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zzzz
Post-Delivery FeedbackOct 20, 2026
packing sucked. oversized box and part torn thru the box. need to go back to pickup or a locker pickup
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Site Experience FeedbackOct 20, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Good overall shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike B.
Site Experience FeedbackOct 20, 2026
Etrailer has all you need for towing and easy to lookup and order.Even have install videos which I think is awesome.Great company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Avyfiv5@yahoo.com
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
Online Shopper
Site Experience FeedbackOct 20, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tyrone Shoelaces
Site Experience FeedbackOct 20, 2026
No issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brian in GA
Site Experience FeedbackOct 20, 2026
Always great selection with extremely helpful content regarding installation on specific vehicles. Etrailer is the only place I ever go for this type of purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 20, 2026
Had gotten another part , But wrong part .Order the right one with your help ,was on back till DEC . Was contacted by the team and was told they had an other part that would work on the Motorhome in a few days. Works great !!!! thanks for the great team work .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dennis
Site Experience FeedbackOct 20, 2026
I was pleased and found it easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
Only issue was the website did not respond very good when using my cell phone. Not sure of the issue so I continued on my computer.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
August
Site Experience FeedbackOct 20, 2026
A very quick first purchase of an old stock kind of item, so it was nice to be able to quickly get these.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10