etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,897 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 8% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,193
Robalma
Site Experience FeedbackJul 30, 2026
Was very easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vince
Site Experience FeedbackJul 30, 2026
E trailer provides shopping without traveling 50 miles to a store to shop for RV products. While I would prefer to shop at a store, 100 miles round trip to spend less that $75 dollars doesnt make sense.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Floater
Site Experience FeedbackJul 30, 2026
I would like to leave a message to the supplier to verify that my Items are compatible with each other. Bearing buddies and drum spec sizes do not match, so I can only assume.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JZ
Site Experience FeedbackJul 30, 2026
All was good. I was looking for the amount of torque needed to tighten a bolt on a hitch--information that wasn't provided or easy to find--and I wish I didn't have to go elsewhere to fine that information (I had to buy a the correct torque wrench to install the product when it gets here). I really love the staff videos that explain the products and help with installation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
watercruzer
Site Experience FeedbackJul 30, 2026
great, fast,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fullflo
Site Experience FeedbackJul 30, 2026
Very easy I like that you do the measurements on video
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJul 30, 2026
All good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Butch-DiYr
Site Experience FeedbackJul 30, 2026
I had no issues with the website. Pictures were clear and large enough to see necessary detail. Description was adequate. Ease of searching was fast and found by match key words.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big daddy
Site Experience FeedbackJul 30, 2026
Good experience
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
None
Site Experience FeedbackJul 30, 2026
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AJ
Site Experience FeedbackJul 30, 2026
Design of your site is lacking but functional. Coupon codes would make me feel better. Even if the "free shipping" was a code i could apply. Then id feel like i won.The cost sucked, but i went with quality, so I guess its my fault.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jmando
Site Experience FeedbackJul 30, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Jeff
Site Experience FeedbackJul 30, 2026
Good information, selection, price, free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Summer breeze
Site Experience FeedbackJul 30, 2026
The website is very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curt
Site Experience FeedbackJul 30, 2026
I liked the variety of choices,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roscoe
Site Experience FeedbackJul 30, 2026
great! so far
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
DREW
Site Experience FeedbackJul 30, 2026
I generally like your website but you need to fine tune it. For instance it was showing me in a different city but I didn't see where you change locations. I probably should have used my tablet instead of my phone but there were a number of things that bothered me the way you jumped around and held it didn't ask whether I had dual or single exhaust. But I really like the videos you made specifically several type for Ford Flex so I'm going to try to do this myself but not having an assistant is going to be my difficult if not, there's a E trailer location near me. Free shipping is always nice, so thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Big j
Site Experience FeedbackJul 30, 2026
It was all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peanutbutter Box
Site Experience FeedbackJul 30, 2026
I had previously seen this product at an RV show and liked the ease of setup. Your price is higher than the show price but i guess that's what I get for not buying it at the show.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oaks
Site Experience FeedbackJul 30, 2026
Easy to match product with my vehicle. Price was less than competitors
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
boat axle
Site Experience FeedbackJul 30, 2026
Brandon was very helpful explaining the difference between 2 different repair choices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Post-Delivery FeedbackJul 30, 2026
The hitch came very quickly and was easy to put on. The videos on installation were helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Booboo61
Site Experience FeedbackJul 30, 2026
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John B
Site Experience FeedbackJul 30, 2026
Purchased a motorized trailer jack a few years ago, satisfied with product and delivery od product. So used again.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dj2poland
Site Experience FeedbackJul 30, 2026
etrailer always has professional advice and products. I know I can trust etrailer to provide the best help for the situation. The prices are usually competitive, but the products are always the best quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Schmidtsche
Site Experience FeedbackJul 30, 2026
Good experience on website
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
pickman
Site Experience FeedbackJul 30, 2026
Good videos
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
You were the only place that carries this; the reason I purchased from you. I think the price is outrageous. The reviews on this product say that two of the screws do not fit. I have not had a good experience in the past with my few purchases from you.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
terrybear
Site Experience FeedbackJul 30, 2026
You need to add a item search on your website as opposed to just category lookup.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
website is very user friendly and an overall great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Had to call you to confirm that the part I wanted to order was correct. Nick at e trailer corrected my choice and I ordered the correct part. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bobd
Site Experience FeedbackJul 30, 2026
Exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RUFFUS
Site Experience FeedbackJul 30, 2026
Very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fishhog
Site Experience FeedbackJul 30, 2026
fairly easy to find what I needed. Lots of items to sort through.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Doug
Site Experience FeedbackJul 30, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
Just what was expected
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 30, 2026
Bob
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Laddy
Site Experience FeedbackJul 30, 2026
Only small difficulty was getting to the correct "department" for the product I was looking for. Search box was helpful in this regard.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PB&J
Site Experience FeedbackJul 30, 2026
Very user friendly with plenty of positive reviews.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Post-Delivery FeedbackJul 30, 2026
I was pleasantly surprised to see the option to get help with installation. Three companies in my area were suggested, one of those called me the same day and we ended up going with them. Sam and the crew at Toucan’s Auto Repair were honest and professional! Thank y’all for that invaluable service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 30, 2026
The package was delivered by UPS and the box was damaged. Fortunately the contents was fine and no missing parts
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
theo
Post-Delivery FeedbackJul 30, 2026
i was very pleased with the service and delivery thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Joe S
Post-Delivery FeedbackJul 30, 2026
E Trailer has a wide variety of brands and parts at decent prices.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Slim
Post-Delivery FeedbackJul 30, 2026
Shipped on time. Great product and easy to install.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alex502
Site Experience FeedbackJul 29, 2026
Muy buenos los productos información Clara y fácil de comprar espero recibir mi pedido Pronto para poder instalarlo
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dananimal the animal
Site Experience FeedbackJul 29, 2026
Everything was fine. Can’t wait to receive it so I can put it on the front of my new truck for my E bike. That way I can still pull my golf cart behind me or a small RV.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TunerTom
Site Experience FeedbackJul 29, 2026
For rubber cargo straps, I’d like to see something like “Can be stretched up to 50%.”
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
ED
Site Experience FeedbackJul 29, 2026
Your online website locked me out from google chrome when entering website to place an order. RIDICULOUS.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Selective2615
Site Experience FeedbackJul 29, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ac
Site Experience FeedbackJul 29, 2026
extremely satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10