etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,893 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 8% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.4 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,171
Cub 582
Post-Delivery FeedbackJul 25, 2026
Very good product easy to put together.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 25, 2026
All parts are as they looked on the internet. They fix good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 5
JimmyV
Site Experience FeedbackJul 25, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duke
Site Experience FeedbackJul 25, 2026
Excellent selection and great pricing and service Love the videos, very helpful!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
🧸
Site Experience FeedbackJul 25, 2026
Would like to see more motorhome rv accessories and parts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duramaxim
Site Experience FeedbackJul 25, 2026
Once I knew what size valve I was looking for it was very direct.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Dean
Site Experience FeedbackJul 25, 2026
Hoping to receive order by or before scheduled date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dick Tater
Site Experience FeedbackJul 25, 2026
Cheapest version of the product by a wide margin. Time will tell about the quality
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
John
Site Experience FeedbackJul 25, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ergo
Site Experience FeedbackJul 25, 2026
I've always found the web site easy to find the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
WillieBo
Site Experience FeedbackJul 25, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Addy
Site Experience FeedbackJul 25, 2026
Always a good purchase experience with eTrailer…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BS
Site Experience FeedbackJul 25, 2026
It would be nice if you could answer your phone. And if you do not take PayPal as a payment take it of your web page.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 5
Bob
Site Experience FeedbackJul 25, 2026
Lots of chats helped a great deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gary
Site Experience FeedbackJul 25, 2026
Just that part I bought was expensive
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
pontoon
Site Experience FeedbackJul 25, 2026
I believe that I found the exact replacement for my trailer, which is important to me
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Topcat
Site Experience FeedbackJul 25, 2026
Great service fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D-TheTrailerGuy
Site Experience FeedbackJul 25, 2026
Easy in and out, not a lot of profit to be desired on the hitch install ordered but I guess it keeps business flowing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Nice website, works smoothly.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
jr
Site Experience FeedbackJul 25, 2026
great site well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goocowin
Site Experience FeedbackJul 25, 2026
Easy to find a in bed trailer plug for my gooseneck. I really like the videos. They’re very educational for the DIY’ers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heuy
Site Experience FeedbackJul 25, 2026
Very good , purchased camper tie downs and p/u spring overload equipment in past all fit properly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Denny
Site Experience FeedbackJul 25, 2026
I had replaced a 30 amp RV cord earlier this year. I did want to have a backup cord for future use so I ordered the replacement female end and weatherproof twist lock connector. Selecting the part was very easy and it did reference a code numbers for the associated weatherproof twist lock end so I was sure I had the correct. On my ordering was easy and it did give me various shipping options. Although with the volume of sales that they have, I would think that they would give free shipping on all orders not just over $100.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy camper
Site Experience FeedbackJul 25, 2026
Fast and easy to buy from. I always get my items on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
fred
Site Experience FeedbackJul 25, 2026
easy, but couldn't pull up "previous orders"
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Great, been using e-trailer for over 15 years. Thanks again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pete
Post-Delivery FeedbackJul 25, 2026
The install had a few issues I was not expecting. First, it seems the build quality isn't the best. Two holes were binding. Even though the holes are slotted, they still were binding against the mounting bolts. Off maybe 0.5 mm but that kept it from being a simple mount. Also, I have a 2024 Camry and after I got the hitch mounted there was interference with the bumper cover. I was very difficult to trim the bumper cover once the hitch is mounted. I did get it mounted but all this added time and frustration.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 25, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackJul 25, 2026
Tech help was not clear about item fitment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Js
Site Experience FeedbackJul 25, 2026
Idk
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathyann
Site Experience FeedbackJul 25, 2026
First time buying anything dont have much to say until order comes in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SC-Indo
Site Experience FeedbackJul 25, 2026
Very easy to shop online for what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jennifer T
Site Experience FeedbackJul 25, 2026
We didnt order the correct harness and needed to order the correct one. Brieann provided excellent customer service! Highly recommend eTrailer and their fantastic team!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Kellylove2@icloud.com
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Crazy Dave
Site Experience FeedbackJul 25, 2026
Quality products with good installation instructions and videos. Reasonable prices
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
PJDour
Post-Delivery FeedbackJul 25, 2026
I wanted to relocate the toilet in a small motorhome but couldn’t get a 3” drain line where I needed it. The Seaflow macerating toilet used a 1-1/2” hose to the black tank, which allowed me to to the remodel. So far, it works fine.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 25, 2026
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
David Carter, Chappell Hill, TX
Site Experience FeedbackJul 25, 2026
Everything was great! Easy, fast, and great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HG
Post-Delivery FeedbackJul 25, 2026
Etrailer is easy to do business with. They have our RV listed and the website knows the parts that fit it. Also, their people are knowledgeable and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris
Post-Delivery FeedbackJul 25, 2026
Good video of product fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Wayne
Post-Delivery FeedbackJul 25, 2026
I’m telling everybody about the experience. I paid significantly extra for expedited delivery. It didn’t show even 2 days later and etrailer overnighted one we received on Friday and refused the expedited shipping refund due to that. We were supposed to see it on Tuesday expedited or Thursday regular.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Melanie
Site Experience FeedbackJul 25, 2026
Being able to find projects based on your vehicle is incredibly helpful and comforting. The customer service is off the charts amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Post-Delivery FeedbackJul 25, 2026
Highly recommend etrailer. Products arrived on time and packaged well. Great customer service!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gonefishin
Site Experience FeedbackJul 25, 2026
Price was a bit higher than other sites. However, I have purchased from this site before and customer service was very good when I needed them. Could do better on price but good customer service is worth extra cost.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 25, 2026
Good not bad
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Braddo
Site Experience FeedbackJul 25, 2026
The ability to ship items right away.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Kevin
Site Experience FeedbackJul 25, 2026
I almost cancelled the order because your checkout system constantly told me that it couldn't verify the address but didn't tell me what was wrong. It took a LOT of experimentation to figure out what was "wrong" with the address despite the address being acceptable to almost every other merchant I've ever ordered from.
- Overall Rating: 3
- Would Shop Here Again: 4
- Likelihood To Recommend: 5
Dave
Site Experience FeedbackJul 25, 2026
Great photos and videos. Good that the instructions are included.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dan
Site Experience FeedbackJul 24, 2026
Always a great experience buying from ETrailer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Egghead
Site Experience FeedbackJul 24, 2026
Easy Transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10