etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,859 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 12% | 12% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 14,730
Jim
Post-Delivery FeedbackOct 17, 2026
Found item easily on site. Ordering and checkout were great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jack
Site Experience FeedbackOct 17, 2026
It was ok
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
GP40-2
Site Experience FeedbackOct 17, 2026
OK after figuring out how to get the site to do what I wanted instead of what AI wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackOct 17, 2026
Have not received the part yet
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackOct 17, 2026
It was all good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Matt
Site Experience FeedbackOct 17, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
FDR
Site Experience FeedbackOct 17, 2026
Videos were a great help getting what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
genem4351
Site Experience FeedbackOct 17, 2026
none
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bowhunterherb
Site Experience FeedbackOct 17, 2026
Easy to navigate and easy checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChesterWhite
Site Experience FeedbackOct 17, 2026
easy to check out quickly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Scooter
Site Experience FeedbackOct 17, 2026
Very easy to do business with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe
Site Experience FeedbackOct 17, 2026
if i cannot find the part i call or use chat and am happy with the help. Christine helped me today and quickly got me a link. i wish the chat page stayed online and not disapear as soon as i clicked the link do i can thank the person
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DDawg
Site Experience FeedbackOct 17, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
willy
Site Experience FeedbackOct 17, 2026
love etrailer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
PAC
Site Experience FeedbackOct 17, 2026
For this replacement outside skin of my skylight it would have been nice to see an old outside skin being removed and replaced with the new part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
cmelton1972@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Purplerobin
Site Experience FeedbackOct 17, 2026
Worked really great, lots of selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Easy sway
Site Experience FeedbackOct 17, 2026
Didn’t even know the product I was looking for even existed. But if it did I figured e-trailer would have it !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Easy to find what i was looking for. Fast and convenient. And reasonable price by comparison other vendors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-
Site Experience FeedbackOct 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 17, 2026
I have received it but have not installed it yet. wait and see.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Buttlick
Site Experience FeedbackOct 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rob
Site Experience FeedbackOct 17, 2026
Product descriptions were lacking when it comes to the shackle bolts. Most did not list the steel grade of the bolt. As a matter of fact, only one of the bolts on the site had the grade of the steel specified.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
houey
Site Experience FeedbackOct 17, 2026
on line help was great shelia
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Leo
Site Experience FeedbackOct 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
E
Site Experience FeedbackOct 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Superdave3159
Post-Delivery FeedbackOct 17, 2026
When ordering tires on line I am concerned on how old they are. I am happy to report my tires were only 2 months old. They were already properly inflated. I'm very satisfied with my trailer purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Marco
Site Experience FeedbackOct 17, 2026
The web site is well designed, easy to navigate and functions properly. Good assortment of solutions to towing challenges.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pops
Site Experience FeedbackOct 17, 2026
Great experience was glad to see a used item for 1/4 the price
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jeff Z
Post-Delivery FeedbackOct 17, 2026
I expected 16 gage trailer wire but got 19 instead. Doesn’t have the amp rating required.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: N/A
- Customer Support: 7
johnh
Post-Delivery FeedbackOct 17, 2026
wonderful place to do business great selection very fast shipping and well packed so no damage. salesman emailed updates on order which is a nice service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 17, 2026
Item was delivered a day later than I was originally told.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Ryan
Post-Delivery FeedbackOct 17, 2026
Ordered a Red Arc trailer brake controller to work with my vehicle. Wiring harness did not work with current model even though it says it was compatible. Spoke with customer service and was told I did not have the right wires in the truck for brake controller. Customer service was wrong. I had my dash apart and no resolution. Received an email following day and still saying I was wrong. Returned product and got another controller from Red Arc from different dealer and installed in 15 mins and all good.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 1
Eric Howard
Site Experience FeedbackOct 17, 2026
Would like more clear winch mount options. Like the helper spring descriptions
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bfunk
Post-Delivery FeedbackOct 17, 2026
I needed help finding a product and got it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Alacharger
Post-Delivery FeedbackOct 17, 2026
Ordered parts as back ups. Have not used this order, but have used similar with good results. Fast shipping, and lots of choices.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Get right
Site Experience FeedbackOct 16, 2026
i never irder from you guys agsin i have used twi differnt psyment methods snd your saying my billing credit card and address dont match well they do your site is wrong
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Budgie
Site Experience FeedbackOct 16, 2026
I have made multiple attempts to purchase items through your website, only to be told that my billing information does not match my card. I previously used PayPal successfully, so I attempted to use it again for this order. Unfortunately, my order would not go through, regardless of which payment method I tried. When I called your customer service department to find out how to resolve the issue, I was shocked by the response I received. The associate essentially told me, “If it doesn’t go through, just buy your stuff somewhere else.” Seriously? Is that how you treat customers who are trying to give your company their business? I was attempting to purchase nearly $2,000 worth of RV parts and components, including brakes, a water heater, and other items I needed for my RV. Rather than making an effort to resolve the payment issue or help me complete my purchase, your representative essentially sent me to your competitors. As a result, I am now purchasing these items from other vendors. You have lost a substantial sale, and your company’s handling of this situation has cost you more than just this one transaction. I will not use your website again, and I will not recommend your company to others. Payment processing issues can happen. What is unacceptable is the complete lack of effort to help a customer resolve the problem. A simple willingness to investigate the issue, offer an alternative solution, or escalate the matter would have made a significant difference. This has been an extremely frustrating and disappointing experience. I cannot believe a company would allow a customer service representative to dismiss a customer who is attempting to spend nearly $2,000 with them by simply telling them to shop somewhere else. You had an opportunity to earn my business and retain me as a customer. Instead, your website and customer service drove me directly to your competitors.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Site Experience FeedbackOct 16, 2026
Shipping was slower than expected
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ron
Site Experience FeedbackOct 16, 2026
I have used etrailer before and ordering is always easy and fast delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yamaharv
Site Experience FeedbackOct 16, 2026
Dealing with e trailer is awesome! The UPS delivery not so much. They leave my packages by the road,200’ from the house,in the rain. 🤷♂️
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DavTof16
Post-Delivery FeedbackOct 16, 2026
Customer service rep Mike Lindsay saw a review I posted about the clamp not being a good size and noted I might be able to find the right size clamp on their site and recommended one and the article number. I have since ordered and hope it is the right fit. He reached out to me and I was impressed that he did.
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Yves
Site Experience FeedbackOct 16, 2026
Very satisfied with my purchase experience. Videos on different products are very detailed and well explain. Your web site is fabulous. I was assisted online to find an item and the person was very professional to find wath i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BobVG
Site Experience FeedbackOct 16, 2026
Very easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
My prior Order #125739416, Placed On: 10/13/26, Ship Status: Shipped I have not received it, and there's no verification that the label was scanned or properly created. I had a job scheduled for this weekend, and this delay has pushed it back by 2 weeks on my end. Very disappointing, and I've had no issues receiving trailer orders from other vendors. This purchase appears to be ok but the prior purchase is a problem.
- Overall Rating: N/A
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
Jrrouse69
Site Experience FeedbackOct 16, 2026
Very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kev
Site Experience FeedbackOct 16, 2026
Didn’t find everything but got what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Quick and easy Customer service help in finding the part nber I had was right to the point
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joep
Site Experience FeedbackOct 16, 2026
The contact at extension 72516 was GREAT. Please let him know how helpful he was!! The website site directed me to a solution that would have involved moving an exhaust bracket
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
The whole shopping/ordering experience is always easy, and the follow-up service is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10