etrailer Customer Reviews
etrailer holds a 9.4/10 overall rating and 2,895 verified post-delivery reviews on Bizrate.
etrailer Rating
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15 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 8% | 7% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,232
CJ
Site Experience FeedbackJul 28, 2026
Website is great. Etrailer seems to have everything I’ve needed for all of my repair projects. I’ve searched all the parts houses in town and they couldn’t find the tail lights that fit my trailer. Etrailer has them and they arrived at my door in 2-3 days. You can easily navigate the website, it saves your cart and checkout is super easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NY Happy Camper
Site Experience FeedbackJul 28, 2026
We have an older camper so a lot of replacement parts are not available
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Durs
Site Experience FeedbackJul 28, 2026
Part easy to find, transaction was also easy and price was right
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJul 28, 2026
Good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RDH
Site Experience FeedbackJul 28, 2026
Site is easy to navigate. Clear data and specs on products and pricing is fair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
km
Site Experience FeedbackJul 28, 2026
Great site, selection, pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Good experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jr
Site Experience FeedbackJul 28, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Albert
Site Experience FeedbackJul 28, 2026
I like the Etrailer site because it will show which parts and accessories are compatible with my truck up front. In addition to multiple options, there are also easy to follow installation videos. I have purchased from here several times and I will return in the future
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roaming steve's mobile rv service
Site Experience FeedbackJul 28, 2026
Easy to use the chat is very knowledgeable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Freygirl
Site Experience FeedbackJul 28, 2026
Great description of product and how to measure for it. Easy peazy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
drew_san
Site Experience FeedbackJul 28, 2026
Getting information from your reviews was hard. Searching in Q&A was easy. Maybe think about adding a search feature to your reviews.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Tommmy
Site Experience FeedbackJul 28, 2026
Totally online. Checked Ember FB group for advice on type. I've had experience with eTrailer in the past
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Simple process. Great install video to understand what i am getting into
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madanna67
Site Experience FeedbackJul 28, 2026
Great folks to deal with! Very knowledgeable Staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CMac
Site Experience FeedbackJul 28, 2026
The website was very easy. I love that it made me enter my make and model to verify ordering the right product. I made a mistake and ordered first one on amazon and ordered the wrong fit. Frustrating. Side note love all the youtube videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sab
Site Experience FeedbackJul 28, 2026
Easy order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Hoping it will take the rattle out of hitch to car dolly connection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BG
Site Experience FeedbackJul 28, 2026
Would like to find an installer near me to put the trailer hitch on my vehicle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Challenger 1
Site Experience FeedbackJul 28, 2026
Y’all are always quick and easy. Your my go to for hitches
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
jwr
Site Experience FeedbackJul 28, 2026
ok
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
KBJE
Site Experience FeedbackJul 28, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
D Dave
Site Experience FeedbackJul 28, 2026
I have looking for an item to measure tongue weight of a trailer. The small unit should work well. Question is why do you suggest other items of the same purchase, it only confuses me and I wonder if it is the right choice. Also I am purchasing in Canadian dollars but there is no mention of exchange rate.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
koolId
Site Experience FeedbackJul 28, 2026
it was good quick and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim
Site Experience FeedbackJul 28, 2026
Everything was very eas
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Robb
Post-Delivery FeedbackJul 28, 2026
After asking to return roof cent covers, which were not what I wanted, the return process became more complex than I thought it should be.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
Dale from Wisconsin
Post-Delivery FeedbackJul 28, 2026
Hand grip required more effort than I expected, even with using the soap for a lubricant.Final product looks great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
TP
Site Experience FeedbackJul 28, 2026
Very good installation info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Extremely happy
Site Experience FeedbackJul 28, 2026
Great prices as always, I've ordered parts here in the past and will in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
2 stroke
Site Experience FeedbackJul 28, 2026
Had what I needed at a better price than parts store I deal with
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Akcarden
Site Experience FeedbackJul 28, 2026
Iwas able to easily find what I was wanting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Malcom
Post-Delivery FeedbackJul 28, 2026
Ordered a gooseneck hitch, installed it with minimal issues and like how it turned out
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
Rv'er
Site Experience FeedbackJul 28, 2026
Easy to find required product. Great installation videos
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donette Olive
Site Experience FeedbackJul 28, 2026
Great selection and prices. Very fast shipping options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosebud
Site Experience FeedbackJul 28, 2026
Quick and easy to find and purchase my item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baba
Post-Delivery FeedbackJul 28, 2026
A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Dmitri
Site Experience FeedbackJul 28, 2026
The website was easy to navigate and easy to make my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Will’s Roadside
Post-Delivery FeedbackJul 28, 2026
Great Buy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
KSS
Post-Delivery FeedbackJul 28, 2026
etrailer always comes thru! Fast shipping, well packed. good variety of selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
sge
Site Experience FeedbackJul 28, 2026
Joann over the phone was fantastic and helpful and caring that i got what i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anitahitch
Site Experience FeedbackJul 28, 2026
All good. Had no issues. Had everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Site Experience FeedbackJul 28, 2026
Good experience if you have the exact part number. Trying to reach someone to cross reference an old part number put me on hold for 15 mins.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SB
Site Experience FeedbackJul 28, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Reasonable pricing and shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Guy S.
Site Experience FeedbackJul 28, 2026
I had no idea which bearings I needed and I emailed in and Jameson responded with the exact item I needeed. Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cheezit
Site Experience FeedbackJul 28, 2026
easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
The part I’m trying to order has been attempted 10 plus times by myself, my husband and the kind Josh at etrailer. This is ridiculous.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1