etrailer Reviews - 2,964 Post-Delivery Reviews - 9.4/10
etrailer Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 84% |
Neutral | 13% | 13% |
Negative | 4% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for etrailer
Showing 1 - 50 of 15,480
Kev
Site Experience FeedbackJun 13, 2026
Great
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
rmp
Site Experience FeedbackJun 13, 2026
all good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
one mans dealings
Post-Delivery FeedbackJun 13, 2026
part damaged in shipment. need to reorder
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
KW
Site Experience FeedbackJun 13, 2026
I had a good experience. Easily found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackJun 13, 2026
It was good
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Jdatch
Site Experience FeedbackJun 13, 2026
It’s was quick and easy to find the right one
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
curtis
Site Experience FeedbackJun 13, 2026
I installed every thing and have every thing working except for my trailor breaks but working on that just no information showing how to hook the wire under the trailor from the electric breaks to your harness.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jr
Site Experience FeedbackJun 13, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No
Site Experience FeedbackJun 13, 2026
Son gave me info
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
hdhw
Site Experience FeedbackJun 13, 2026
NICE SELECTION OF PRODUCTS
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Dr. Robaldo
Site Experience FeedbackJun 13, 2026
Easy to find what I needed. Video of woring for my application was super helpful!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KE Goffstown
Site Experience FeedbackJun 13, 2026
I read the Q&A and wanted to ask a question before making the purchase just to make sure it was the right part. I didn't have that option. The part looks like what I have, measurements appear to be right except the part on my camper is 45' and the roll was 40'.. I'd also like to see a pull down list for RV year, make and model or even a Vin lookup for parts and all I saw were for auto's. This was my first visit, not sure if I'll come back. I will have to see if this part is the right one.
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
4M Mechanical
Site Experience FeedbackJun 13, 2026
2nd time I have ordered from here. Ordered item last week came very quickly and was exactly what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
Y
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mark
Post-Delivery FeedbackJun 13, 2026
Tires did not arrive when originally promised and the date for delivery changed a couple of times, but my call to support seemed to get things back on track. Delivery time was reasonable, so no issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 13, 2026
So far so good. I did encounter an etrailer part number that I couldn't then find on the website, but after calibrating between Thule website and etrailer, I was able to determine that my model used the same parts of other models that etrailer had in stock. In the interim, I sent an email; we'll see how that interaction goes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CigarKing
Site Experience FeedbackJun 13, 2026
I could not pay using my credit card and had to use PayPal instead
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAG
Site Experience FeedbackJun 13, 2026
Seamless online shopping / purchasing experience. But what sold me were the 'experts' and positive reviews. They made feel confident I was ordering the right replacement part.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackJun 13, 2026
Fine
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ol JB
Site Experience FeedbackJun 13, 2026
Good selection of light bars. However, this light bar has either white or amber color. There is nothing about how I was going to wire it to get the color choice. Is it a single switch that toggles through the white, amber and strobe lights? Or do I need a special switch to select the light I want?
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
jh
Site Experience FeedbackJun 13, 2026
Easy to find what I was looking for. Gives me a solution I need and delivery is excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fronck
Site Experience FeedbackJun 13, 2026
Website was simple enough to use. Found what I was looking for quickly.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
guitarmanchris63
Site Experience FeedbackJun 13, 2026
Love the ease of ordering.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bob
Site Experience FeedbackJun 13, 2026
Website a little difficult to navigate but product description was very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MtnMax
Site Experience FeedbackJun 13, 2026
Chat was great help with my order. There are a lot of products for the same axle that I had to sort through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ron
Post-Delivery FeedbackJun 13, 2026
Everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JEM
Site Experience FeedbackJun 13, 2026
Best price and super fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr T
Site Experience FeedbackJun 13, 2026
Everything good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keith
Site Experience FeedbackJun 13, 2026
It would be nice to have a calculator where you could enter the Bering dimensions and it would give you part numbers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Horsehauler
Post-Delivery FeedbackJun 13, 2026
I have been pleasantly pleased with etrailer, as they have good products, they tell you how the product is installed and used, and the selection is much larger than I can find at most RV or auto supply houses.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Yakimak
Site Experience FeedbackJun 13, 2026
Thrilled to find I could purchase just one replacement Baseline tower, not the complete set!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AG Welding-Pro
Site Experience FeedbackJun 13, 2026
Excelente
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Pkay
Site Experience FeedbackJun 13, 2026
It was easy to use this website and there was a short video that was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John T
Site Experience FeedbackJun 13, 2026
etrailer makes it very easy to pick the correct hitch and wiring harness for my vehicle. The installation instructions and videos are great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ken
Site Experience FeedbackJun 13, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Motomez
Post-Delivery FeedbackJun 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mike
Site Experience FeedbackJun 13, 2026
They have what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 13, 2026
Overall the experience was very good. I had to change browsers to checkout. Your site redirected me when to the main webpage when trying to place my order through teh Brave Browser.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 13, 2026
Etrailers staff was knowledgeable and courteous and eager to help with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Humbled Outback
Site Experience FeedbackJun 13, 2026
The website functioned well when I interfaced with it through Claude AI. When I interfaced with the website through Affirm financing the website told me that both of the parts that I had identified for my 2019 Subaru Outback were NOT a fit for my vehicle even though I had watched an installation video through Claude AI. Bottom line is that the Affirm interface seemed to hamper some of the functions of the etrailer website which caused me to have to call and wait to speak to a human to confirm that the website was correct in identifying the part through Claude AI.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lea
Site Experience FeedbackJun 13, 2026
Always easy and phone technical assistance professional and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jim G
Post-Delivery FeedbackJun 13, 2026
This is at least the 4th hitch I have bought and installed. I buy the Etrailer brand and it is of great quality and costs a little less. Shipping cost is included and wss fast and on time. I will buy again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tobinark
Post-Delivery FeedbackJun 13, 2026
Great product and great support staff
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Satisfied
Post-Delivery FeedbackJun 13, 2026
Easy to order and received product on time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bonk79
Site Experience FeedbackJun 12, 2026
It was a very easy interaction. I just entered my vehicle and the product I was looking for and your site matched all options that would fit with price list. I choose the best option for my vehicle by price and looks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dolly
Post-Delivery FeedbackJun 12, 2026
We needed two tires for our cargo trailer, ordered from E trailer. We got it fast and efficiently deliver to our front door. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
flower
Site Experience FeedbackJun 12, 2026
nice
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JohnW
Site Experience FeedbackJun 12, 2026
My biggest frustration with etrailer in the past is that they ship UPS and then it transfers to USPS which slows down the entire process. And is quite ridiculous. It is also the reason I don’t use etrailer as much as I could.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Pina
Site Experience FeedbackJun 12, 2026
Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 12, 2026
I really like the chat feature. The response never takes long and the advice is always right on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10