Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,560 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 7% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,049
Shy1
Site Experience FeedbackSep 28, 2026
It was easy to navigate and find past orders to reorder what i like.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Brenda M
Site Experience FeedbackSep 28, 2026
Ordering and payment options were easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spike
Site Experience FeedbackSep 28, 2026
It will seamless and wonderful I just hope I get my delivery and it's not tampered with or broken
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Tiffany
Site Experience FeedbackSep 28, 2026
Website was nicely laid out and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jean
Site Experience FeedbackSep 28, 2026
I really like estate launder skin care
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angela
Site Experience FeedbackSep 28, 2026
The site is very easy to navigate and find products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
runch
Post-Delivery FeedbackSep 28, 2026
the gifts i received from the purchase were so lovely, i will definitely look forward to the next opportunity!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Shay
Site Experience FeedbackSep 28, 2026
Hoping shipping is fast! Easy to shop on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Weasie
Site Experience FeedbackSep 28, 2026
I am so unsure of what color to get. In the past I have gotten shades too dark and shades too light that I end up mixing together to make it work for me so I am happy for the chance to get to sample some other shades.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
KP
Site Experience FeedbackSep 28, 2026
I was able to navigate to the item I wanted quickly. It was easy to select from the different sizes. The checkout process was smooth and it was clear where to add a promo code.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K Villeda
Site Experience FeedbackSep 28, 2026
El mejor producto del mundo, lo recomiendo 100 de 100
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
love
Site Experience FeedbackSep 28, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
barb
Site Experience FeedbackSep 28, 2026
Good products. I've been using them for 50 plus years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bright
Site Experience FeedbackSep 28, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
It was very easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FAM
Site Experience FeedbackSep 28, 2026
The website is complex to navigate, but products are great
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Ju
Site Experience FeedbackSep 28, 2026
Located what I needed easily. Wanted more products. Working on iPhone not computer making everything small was a problem.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alice
Post-Delivery FeedbackSep 28, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackSep 28, 2026
Love the products but price pretty rxpendive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Cat2
Site Experience FeedbackSep 28, 2026
Very easy to select product and checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rickie Galindo
Site Experience FeedbackSep 28, 2026
Everything is so easy to find. I love that customers can match their foundation using the site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackSep 28, 2026
I absolutely love all your products. Super easy to order on line and always get free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DeeGee
Site Experience FeedbackSep 28, 2026
Everything I looked for was very easy to find and select
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbie M.
Site Experience FeedbackSep 28, 2026
I love Estee Lauder. I have tried other brands of makeup but nothing beats Estee Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lind
Post-Delivery FeedbackSep 28, 2026
I’ve been using Swiss Performing Extract since I was young, and am now 79. It’s treated my skin well, and people are surprised when they find out how old I am. I now order it online. The ordering process is easy to navigate, and delivery is on time. I have always, and will continue to, recommend Swiss Performance Extract to friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Anne
Post-Delivery FeedbackSep 28, 2026
I was not happy when I realized my purchase /Futurist Hydra Rescue was already 27 months old from date of manufacture. I know it supposedly has 9 months of shelf life left before expiration but once opened I imagine it will have less time.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
EZ
Site Experience FeedbackSep 28, 2026
Website was easy to follow and navigate, i liked the selection of products, descriptions, and list of ingredients.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamela
Post-Delivery FeedbackSep 28, 2026
I tried a sample and was instantly in love with the foundation. Beautiful finish on my skin. I highly recommend this product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sue
Post-Delivery FeedbackSep 28, 2026
Products were good, However one item was not what I expected, could not return because I would have to return the free item which I already used.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 3
Josie
Post-Delivery FeedbackSep 28, 2026
I worked for Estée Lauder and have used the products for 40 years
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Snz
Site Experience FeedbackSep 28, 2026
Wonderful moisturizers that have helped brighten and uplift my skin
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mammy
Site Experience FeedbackSep 28, 2026
Excellent products and I have used them for years!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mendoza
Site Experience FeedbackSep 28, 2026
Excelent
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nayo
Site Experience FeedbackSep 28, 2026
Is very easy to follow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avoflor
Site Experience FeedbackSep 28, 2026
I’m very happy with my purchase! I bought this Estée Lauder product today and I’m already very satisfied with it. The quality is excellent, it feels luxurious, and it makes my skin feel soft and refreshed. I love the beautiful texture and how well it absorbs. Another great product from Estée Lauder — I definitely recommend it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colleen
Site Experience FeedbackSep 28, 2026
Bad:Apple Pay was not an option on my preferred default payment option Good: free samples are nice
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Denise
Site Experience FeedbackSep 27, 2026
I love EL skin products - have been a customer for 20 yrs (after discovering them when the a cosmetics rep raved about them and gave me samples when I was still a poor, broke college student. Lol) The website was slow and laggy. I wish there were better promos and discounts. The economy is bad and I feel irresponsible overspending on non-essentials.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Josy
Site Experience FeedbackSep 27, 2026
I love that the website is very user friendly and organized.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
moomoo
Post-Delivery FeedbackSep 27, 2026
love the lipstick and foundation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Lumen
Site Experience FeedbackSep 27, 2026
one satisfied custumer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kumari
Site Experience FeedbackSep 27, 2026
Its very convenient to shop on line because I know what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
good
Site Experience FeedbackSep 27, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KJJiNfL
Site Experience FeedbackSep 27, 2026
Site was very easy to navigate. I appreciated the different suggestions that they made based on my search engine and very pleased to be offered three samples upon checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spirit
Site Experience FeedbackSep 27, 2026
My first time everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EP
Site Experience FeedbackSep 27, 2026
Website is easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackSep 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackSep 27, 2026
Web site is Really easy to navigate and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roberta
Post-Delivery FeedbackSep 27, 2026
I love Estée Lauder and all my friends and family know and also I purchased Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Happy8
Site Experience FeedbackSep 27, 2026
I been use Estee Lauder more then 40 years. I will be use always for my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tiff
Site Experience FeedbackSep 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10