Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,553 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 85% | 86% |
 Neutral | 7% | 7% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 86% |
Neutral | 10% | 11% |
Negative | 2% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 56,061
Denise
Site Experience FeedbackSep 27, 2026
I love EL skin products - have been a customer for 20 yrs (after discovering them when the a cosmetics rep raved about them and gave me samples when I was still a poor, broke college student. Lol) The website was slow and laggy. I wish there were better promos and discounts. The economy is bad and I feel irresponsible overspending on non-essentials.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Josy
Site Experience FeedbackSep 27, 2026
I love that the website is very user friendly and organized.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
moomoo
Post-Delivery FeedbackSep 27, 2026
love the lipstick and foundation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Lumen
Site Experience FeedbackSep 27, 2026
one satisfied custumer
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
kumari
Site Experience FeedbackSep 27, 2026
Its very convenient to shop on line because I know what I need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
good
Site Experience FeedbackSep 27, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KJJiNfL
Site Experience FeedbackSep 27, 2026
Site was very easy to navigate. I appreciated the different suggestions that they made based on my search engine and very pleased to be offered three samples upon checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spirit
Site Experience FeedbackSep 27, 2026
My first time everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EP
Site Experience FeedbackSep 27, 2026
Website is easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackSep 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackSep 27, 2026
Web site is Really easy to navigate and find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roberta
Post-Delivery FeedbackSep 27, 2026
I love Estée Lauder and all my friends and family know and also I purchased Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Happy8
Site Experience FeedbackSep 27, 2026
I been use Estee Lauder more then 40 years. I will be use always for my face.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
tiff
Site Experience FeedbackSep 27, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
missourigirl
Site Experience FeedbackSep 27, 2026
I have used Estee Lauder Youth Dew for many years. Fifty, at least. I love it since it reminds me of my Grandmother who used it and always smelled so good. It is my first experience of ordering online and I really like it since my Estee Lauder at Macy's is 81 miles from where I live. I will continue to order your products online in the future.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Allie
Site Experience FeedbackSep 27, 2026
I have used Estee lauder products for over 50 years have never been unsatisfied with anything! I love ordering online!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bear
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Brenda
Site Experience FeedbackSep 27, 2026
Experience was great. No problems finding what i was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AZGirl
Site Experience FeedbackSep 27, 2026
I love Estee Lauder products, and their webpage is so user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gabby
Site Experience FeedbackSep 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ranea
Site Experience FeedbackSep 27, 2026
It was easy somewhat, but I couldn’t find exactly what I was looking for, but I do think all the added information about the products was very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Petronila
Post-Delivery FeedbackSep 27, 2026
Just because I like the products.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 6
- Customer Support: 2
hk
Site Experience FeedbackSep 27, 2026
all good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Pj
Site Experience FeedbackSep 27, 2026
I love Estée Lauder everything about Estée Lauder and it always makes me feel alive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Valerie
Post-Delivery FeedbackSep 27, 2026
Product was overpriced. Also, not as great as advertised and/or recommended.
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: N/A
Penelopy
Site Experience FeedbackSep 27, 2026
It wasn't bad.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
CC
Post-Delivery FeedbackSep 27, 2026
As a loyal double wear foundation user for the last 15 years, I am highly disappointed in the change to the formula. I would’ve returned by now but my order arrived just before my work trip and I couldn’t afford to figure out another product to use in its place. Everything I appreciated about the old formula is gone and I cannot continue to use this foundation which breaks my heart.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: 6
Aquadexterous
Post-Delivery FeedbackSep 27, 2026
I have used Estée Lauder skincare and cosmetics for over 25 years. Ever since I got a big promotion at work. I have purchased products from you to give as gifts to my besties.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Birdy
Site Experience FeedbackSep 27, 2026
Estée Lauder is first rate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Midnite-Rose
Post-Delivery FeedbackSep 27, 2026
I had an issue with a missing item so I thought. The friendly and helpful rep offered to send me a replacement for the missing item but she also included the entire kit. When I later found the missing item and called to see what I should do about returning the replacement kit, she told me just to keep it for my troubles. I thought this was unusual in this day and time but was very pleased, too, at the offer to keep the replacement kit! One doesn’t normally find this to be the case but it meant a lot to me that my time and business was important! I will definitely continue to shop with Estee Lauder and recommend them to my friends and family. Thank you, Estee Lauder!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Judy
Post-Delivery FeedbackSep 27, 2026
I buy Estee Lauder from department stores usually but this time I did not. I was offered a free sample which I thought was pretty nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mrs KRW
Site Experience FeedbackSep 27, 2026
this was fast and efficent I'm very excited to try my new products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy
Site Experience FeedbackSep 27, 2026
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Good experience overall, the site is beautiful and the information is clear. Like the quick comparison section for serums "Your Power Serum. Find the face serum that's right for you."
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AnnefromMesquite
Site Experience FeedbackSep 26, 2026
I was sorry to see that the Travel Amber Musk was backordered.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
It is good to shop at Estée Lauder because I had bought Estée Lauder night repair cream for my sister she loves it, so I tried to order again
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackSep 26, 2026
It took awhile for the free sample page to load and the first time I selected an item it didn’t go into my bag. Otherwise the experience was fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 26, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
Love all the products. Website is very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresa
Post-Delivery FeedbackSep 26, 2026
I am losing weight and as you lose weight your face wrinkles because it no longer has that weight fulness, I started using Estee Lauder and I started seeing less wrinkles and more face tightening. I real do recomend the Estee Lauder products, especially if you are losing weight.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Carrie
Site Experience FeedbackSep 26, 2026
Super easy and quick checkout. Found what I was looking for quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ggs
Post-Delivery FeedbackSep 26, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
SLMR
Site Experience FeedbackSep 26, 2026
I have using Estee Lauder products over 40 years. I am now 81 yrs and most people do not believe that as I surely don't look or sound of that age. When they are happy to hear, I promply tell them that I owe it all to Estee Lauder.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathleen
Site Experience FeedbackSep 26, 2026
It was actually quite easy. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cutie
Site Experience FeedbackSep 26, 2026
The website was easy to order
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Z
Site Experience FeedbackSep 26, 2026
It was ok but the try on for the lipstick didn’t work
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 4
Nad
Site Experience FeedbackSep 26, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 26, 2026
I love Estee Lauder products! Been using Estee Lauder for 60 years. Website is easily and convenient. I'm 73 and people think I'm 50!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Piper
Site Experience FeedbackSep 26, 2026
It was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10