Estée Lauder Customer Reviews
Estée Lauder holds a 9.2/10 overall rating based on 3,840 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 84% |
 Neutral | 9% | 7% |
 Negative | 8% | 9% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,192
Christine
Site Experience FeedbackJul 17, 2026
Excellent!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shopper
Site Experience FeedbackJul 17, 2026
I couldn't update my payment information, only allowed me to add new payment.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Silvia
Site Experience FeedbackJul 17, 2026
Me encantan los productos, el resultado en la Piel es muy bueno, espero que hagan más ofertas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary L
Site Experience FeedbackJul 17, 2026
Have been using Estee Lauder skin care for over 40 years. Ordering on line is easy and let's me know when there are any specials. Products always arrive in a timely fashion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Didn’t get email to reset password
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Holly Golightly
Site Experience FeedbackJul 17, 2026
I love the Lauder fragrances; in fact, I started wearing Youth Dew as a teenager. I was shopping online in the last few days, and I saw the new fragrance which is a collaborative creation between Estee Lauder and iconic designer, Diane von Furstenberg. The description absolutely drew me in, and I knew that I must purchase it as soon as possible. I can't wait for package to arrive!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tan
Site Experience FeedbackJul 17, 2026
I found the site easy to navigate with great descriptions of each product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbasia
Site Experience FeedbackJul 17, 2026
Simple clear and concise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJul 17, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heatfleet
Site Experience FeedbackJul 17, 2026
I already enjoy ordering products that smell great but when I find special offers online that also help my skin I enter a bonus situation with no trip to a mall or department store required.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJul 17, 2026
It went very smooth, quite simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lin
Site Experience FeedbackJul 17, 2026
I have used these products for a long time. I AM 88 years old
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shadow
Site Experience FeedbackJul 17, 2026
Love Estee Lauder products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BiBi
Site Experience FeedbackJul 17, 2026
It was user friendly and easy to follow
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kool1984
Post-Delivery FeedbackJul 17, 2026
Everything is fine I have purchased this item for over 50 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eve305
Post-Delivery FeedbackJul 17, 2026
Buying online was user friendly. Beautiful and Pleasure are my favorite perfumes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Toby T
Site Experience FeedbackJul 17, 2026
Very simple to use except I just realized I didn’t get the sample page
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suki
Site Experience FeedbackJul 17, 2026
Normaly I order Este Lauder products from Macys. I just received my latest order from them. Over $500 worth of Este Lauder products and not one sample. That gave me the idea to look at your websire. No more Macys, only you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
GiGi
Site Experience FeedbackJul 17, 2026
Website is very easy to use and I love getting the extra items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Old Lady
Site Experience FeedbackJul 17, 2026
Good = discount Bad = getting 3 free sample as 1 - the new product i wanted to try - continued not be added
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EML
Site Experience FeedbackJul 17, 2026
Love your foundation but please carry more types of makeup brushes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L456
Site Experience FeedbackJul 17, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Nonna
Site Experience FeedbackJul 17, 2026
Ordering and paying were easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wen
Site Experience FeedbackJul 17, 2026
It was very good and helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lance
Site Experience FeedbackJul 17, 2026
Smooth and easy purchase process. Great variety of products.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Simka
Site Experience FeedbackJul 17, 2026
i love Este'e Lauder and hope you will continue with wonderful merchandise and hopeful you will have the Private Collection dusting powder for the Christmas holidays to help the USA celebrate our 250th- year of being a country.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Loretta22
Site Experience FeedbackJul 17, 2026
I didn’t like how you couldn’t get the mystery gift even though I spent well over $75 and used a coupon that was specifically given to me so it should’ve not been an issue when I receive that for being a great customer
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJul 17, 2026
I have been using Estee since I was 16. I am 78 and will never change. Great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
The ordering process was easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
CLC
Site Experience FeedbackJul 17, 2026
I took advantage of a surprise birthday gift and a free sample. Why purchase elsewhere when I can get points and a little gift. It’s always nice to receive a gift. Thank you, Estée Lauder
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJul 17, 2026
My experience was positive. I found what I wanted and the free gift offers keep me returning and your quality products!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shezafoxymiss
Site Experience FeedbackJul 17, 2026
It was hard to do on my phone. I chose afterpay and it took forever but finally worked
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
CRISELDA
Site Experience FeedbackJul 17, 2026
May bad experience is due to a cancelled order that have me here placing a new order.
- Overall Rating: 9
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
First timer
Site Experience FeedbackJul 17, 2026
Easy. Good discounts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellis
Site Experience FeedbackJul 17, 2026
Great experience, easy to choose my items.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mei
Site Experience FeedbackJul 17, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nanc
Site Experience FeedbackJul 17, 2026
Very nice and helpful website. Love the sales and the free gifts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smooth transaction
Site Experience FeedbackJul 17, 2026
Smooth transaction. Will shop again.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 17, 2026
Great incomparable makeup
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJul 17, 2026
Hard to find lip care product lip care envoy
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
SashaNY
Site Experience FeedbackJul 17, 2026
I like the elite program. I like that they offer the very large size, which is not easy to find in shops.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vicki
Site Experience FeedbackJul 17, 2026
Pretty easy to use, but sometimes I can't find what I'm looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 17, 2026
It was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Free gift
Post-Delivery FeedbackJul 17, 2026
I ordered an item with a free gift if you spent $50 which I did. The code was “Junegift”. I didn’t receive the free gift. When I called, the rep could not locate the code for the gift. He wanted me to send him the add but when I went back, the add was no longer there to send the copy. I would think the rep could have pulled it up by the code name but evidently not. I am disappointed in the outcome.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: 4
Mary
Site Experience FeedbackJul 17, 2026
Love this product have used it for many years. Wish they had a monthly free gift because sometimes you just run out and you have to order. Can’t wait for the next gift but always like the free stuff.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jawouds
Site Experience FeedbackJul 17, 2026
Used to buy at Macy’s, but our store closed, so pleased to be able to shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LITZA77
Site Experience FeedbackJul 17, 2026
Excelent. i wish it would let me use more than one offer code
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Sandy
Site Experience FeedbackJul 17, 2026
Always a good experience. Easy to find what I need and appreciate the value of the experience and product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Di
Post-Delivery FeedbackJul 17, 2026
I was hoping you would have sent samples with my order. I love the cleanser and was thrilled to try the new night products!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A