Estée Lauder Reviews - 3,810 Post-Delivery Reviews - 9.2/10
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 83% |
 Neutral | 10% | 10% |
 Negative | 8% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 62,380
Tig
Site Experience FeedbackJun 19, 2026
Able to find what I wanted ver easily. Explanation of product and uses immediately available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackJun 19, 2026
I have been using Estée Lauder products for the past 25 years. I feel it has been helpful in keeping my skin he’s healthy and youthful looking. I am happy with how my skin care routine has been working. I have started my daughter on your products as the beginning of a lifelong commitment to healthy skincare.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aida
Site Experience FeedbackJun 19, 2026
So good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rhonda
Site Experience FeedbackJun 19, 2026
Took a little bit of looking to find the name of the shades of makeup.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
MAINE
Site Experience FeedbackJun 19, 2026
Easy online transaction, I compared It to other sites, Estee Lauder gave me a coupon that other sites didn't.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jin
Site Experience FeedbackJun 19, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andy
Site Experience FeedbackJun 19, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Site performance
Site Experience FeedbackJun 19, 2026
Try on feature needs work. Site itself was also slow, lagging.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
T.Rae
Site Experience FeedbackJun 19, 2026
The coupon codes are a bit confusing as to which coupon is going g to actually be used.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leesa
Site Experience FeedbackJun 19, 2026
I bought more than I should have which usually happens. I love these products especially with my eczema and sensitive skin. The website is easy to navigate through.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ale
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Frog
Site Experience FeedbackJun 19, 2026
Found everything I needed at a good price
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lola
Site Experience FeedbackJun 19, 2026
the first time wasn’t good i tried to cancel my order i text them that never got back to me i wanted the original double wear they sent me the new one now i have to send my first order back
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Pua
Site Experience FeedbackJun 19, 2026
I love their products! I love the discounts and little free gifts when shopping directly from this sight.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lupe!!
Site Experience FeedbackJun 19, 2026
I used Estee Lauder for mor then 20 years. I love them!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NinaA
Site Experience FeedbackJun 19, 2026
This website is beautiful, concise and easy to use. I love the how-to-use instructions and videos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paula
Site Experience FeedbackJun 19, 2026
I used to order or go to Macy’s for my Estée Lauder products always such a hassle or they were out of it. This is easier and much nicer way to get my products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJun 19, 2026
Really friendly but slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaqueline
Site Experience FeedbackJun 19, 2026
I love fragancia
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rainey568
Post-Delivery FeedbackJun 19, 2026
My favorite perfume and was disappointed it is not at Macys no more.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Songbird
Site Experience FeedbackJun 19, 2026
I live in a very dry region and Estée Lauder is the only product so far that works on moisturizing my face and eyes sufficiently! I always bought in store but started buying on line and it’s been great and very easy and user friendly! The sales are great as well!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackJun 19, 2026
The interaction was fine. I didn't encounter any problems, and it was well organized.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Fast checkout and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KimberlyDi
Site Experience FeedbackJun 19, 2026
I struggled with finding my particular shade of foundation but finally figured it out. Otherwise, it was easy to make my purchase to take advantage of 20% off offer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
The chart showing all the different colors of your foundation is very helpful. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
The website is easy to use and the company has a lot to offer for different skin types. I love that it was so easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SB Idaho
Site Experience FeedbackJun 19, 2026
I. Purchased because of the 20% discount and I am in need of restocking my standard foundation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn Thomas
Site Experience FeedbackJun 19, 2026
Love the availability of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathie
Site Experience FeedbackJun 19, 2026
all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia
Site Experience FeedbackJun 19, 2026
Great website. Easy for me to handle
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glam-ma
Site Experience FeedbackJun 19, 2026
AMAZING!!! It's so easy to love the products from Estee Lauder! The sale price is perfect for my budget. The entire process was easily understood too!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zhj
Site Experience FeedbackJun 19, 2026
I love easter lauder's night repair ever since I first used it last year.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piya
Post-Delivery FeedbackJun 19, 2026
The product was terrific!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tess
Post-Delivery FeedbackJun 19, 2026
Wonderful products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Blankis
Site Experience FeedbackJun 19, 2026
Everything was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VMG.ONE
Site Experience FeedbackJun 19, 2026
Unable to find scents I found on other websites, and definitely too expensive. Samples could be more varied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MW
Site Experience FeedbackJun 19, 2026
This was a great experience. Exactly what I needed was on sale and I was taken right to where I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sadface
Site Experience FeedbackJun 19, 2026
I love the percentage discounts however, they are not for very long.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annie
Site Experience FeedbackJun 19, 2026
The website is easy to navigate and I found exactly what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glow
Site Experience FeedbackJun 19, 2026
It was not easy to find the add samples button
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
muffin
Site Experience FeedbackJun 19, 2026
website is fine
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tseten
Site Experience FeedbackJun 19, 2026
Love their products. The skincare line is excellent
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Allie Perez
Site Experience FeedbackJun 19, 2026
Just had an issue resetting my password. Other then that great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Coco
Post-Delivery FeedbackJun 19, 2026
I am very pleased with my Advanced Night Repair Eye lift and Sculpt Cream! It is very light and absorbs well into my skin. It does lift the look ofmy eyelids. I will definitely purchase this again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
DarleneG
Site Experience FeedbackJun 19, 2026
quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 19, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lokialaur24
Site Experience FeedbackJun 19, 2026
I live far removed from retail that offers Estée Lauder brand. Online shipping directly through their website makes it convenient to replace products I use.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 19, 2026
Easy to move through and understand the options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackJun 19, 2026
Good experience. Did a search on the items I wanted and website when right to the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackJun 19, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10