Estée Lauder Customer Reviews
Estée Lauder holds a 9.3/10 overall rating and 3,345 verified post-delivery reviews on Bizrate.
Estée Lauder Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
8 years
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 86% | 85% |
 Neutral | 8% | 10% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.2 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 10% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9.4 out of 10
Recent Reviews for Estée Lauder
Showing 1 - 50 of 50,491
Mell
Site Experience FeedbackNov 9, 2026
I absolutely love these creams! Over the past several months, I’ve noticed that my skin feels increasingly elastic, hydrated, and refreshed. I especially love the silky texture of the cream, as it glides smoothly onto my skin and leaves my face feeling soft, fresh, and rejuvenated. I’m extremely happy with the results and will continue to stay loyal to this brand. It has definitely become a staple in my skincare routine!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drea
Site Experience FeedbackNov 9, 2026
Helpful information. Easy to walk through it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Fabulous
Site Experience FeedbackNov 9, 2026
Good Sales
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackNov 9, 2026
It went smoothly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
ordering was easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackNov 9, 2026
The website is very slow.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Vee
Site Experience FeedbackNov 9, 2026
The website was easy to navigate, and I was able to find the products I was looking for. I also liked the product descriptions and pictures. However, I think the website could be improved by making it easier to compare products and shades. Other than that, I had a pleasant shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sheen
Site Experience FeedbackNov 9, 2026
Seamless transaction. I hope that my items will arrive here in rural Alaska.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Vans
Site Experience FeedbackNov 9, 2026
Happy with product recos and the freebies so you have the opportunity to explore the entire product portfolio and choose products that suit you best
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jenny
Site Experience FeedbackNov 9, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Yo
Site Experience FeedbackNov 9, 2026
Great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
annie
Site Experience FeedbackNov 9, 2026
I don't want to have to skip through pages asking me to add extra items to my order when I'm checking out.
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Sophi
Site Experience FeedbackNov 9, 2026
Easy, quick.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lana V
Site Experience FeedbackNov 9, 2026
Very good quality web-site, easy to navigate and the photos of the products are clear and look good. The pages do not "hang" or "drag", load fast. Good product description and information.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana
Site Experience FeedbackNov 9, 2026
Easy and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK
Site Experience FeedbackNov 9, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiny
Site Experience FeedbackNov 9, 2026
The ordering process was easy. Enjoyed the additional free gifts with purchase of $75 or more. Easy to spend that amount.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Nana
Site Experience FeedbackNov 9, 2026
Shopping on this website is much more convenient and cost-effective than buying elsewhere. You can be confident that you’ll receive the latest products along with all the included freebies.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dee
Site Experience FeedbackNov 9, 2026
ive been buting advent calender every year. its the best at all times. all checkout was smooth,website was a little laggy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Melo
Site Experience FeedbackNov 9, 2026
Really easy to navigate thru the website, all the products was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stephanie P.
Site Experience FeedbackNov 9, 2026
Easy website to navigate. Great deals. Everything was very straight forward. I do wish someone would help me with my missing Glimmer gift set. I was supposed to receive another one in time for an event this past weekend, but it still hasn't shipped yet. Tried to contact customer service chat, waited for over an hour and nobody answered. They are closed again now. Will try again tomorrow, if I have time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
When I tried to check out, there were constant stalls, Apparently you are supposed to select free samples, but page got stuck and info did not come up. So I had to proceed to next page even just to check out of what I purchased
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
ElizabethRex
Site Experience FeedbackNov 9, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackNov 9, 2026
LOVE IT and using for so many years
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stan O
Site Experience FeedbackNov 9, 2026
Site worked wonderfully. Very easy, well organized, and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
A
Site Experience FeedbackNov 9, 2026
Easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JJVT
Site Experience FeedbackNov 9, 2026
I have started taking Ozempic, and it has aged my facial skin terribly. I was looking for a remedy. I didn't find the quiz to be very helpful in identifying the problem I was trying to solve.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 9, 2026
Website was easy to use for being a first time user. Fonts were big enough! Lots of detail with each product,which I love. The full ingredient list on each I enjoy. I also like that you have instructions on how to use each product, and the pictures for each product was great size. The discounts that you gave was my reason for visiting your website. I do wish I could order more than 1 set but it’s understandable that everyone has to enjoy them as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackNov 9, 2026
website appears a bit slow. wish i could use more than one promo code. my birthday and thanksging shopping codes are used with other retailers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dj
Site Experience FeedbackNov 9, 2026
took a long time (spinning a long while) to process payment. extra road fee not known in advance, but it was really intuitive while shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
td
Site Experience FeedbackNov 9, 2026
I found it difficult to find my favorite perfume, EL continues to change the name & the strength of the fragrance
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Soni
Site Experience FeedbackNov 9, 2026
I liked the try-on feature, it has improved significantly in accuracy since it first started being offered. However, the in stock vs out of stock products could be more prominently displayed. For instance I wanted the 5C1 skin tint but it was sold out. If this is shown with a different color for example, I would not have to go through the process of selecting the product to then see it's out of stock.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jo
Site Experience FeedbackNov 9, 2026
Loading of cart section is slow compared to other pages. Other than this the website was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bluelady
Site Experience FeedbackNov 9, 2026
The web site is fine. I wish estee lauder left the older version of double matte. I use 1w2sand and I have bought up a lot of them. I tried the new version but it did not work as good as the old. I wish that new makeup was under a new line and the old version was kept. After being loyal to that makeup for almost 30 years, I really hate that I will have to move to another brand. I can't tell you how upsetting this is. I am sure that I am not the only customer that feels this way.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbez
Site Experience FeedbackNov 9, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brii
Site Experience FeedbackNov 9, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackNov 9, 2026
Even though I have ordered from your site over 8 times in the past, It was hard to get to a place where I could order what I wanted...........
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Kim
Site Experience FeedbackNov 9, 2026
Always easy to place an order and find the products you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KC
Site Experience FeedbackNov 9, 2026
Well, I know I have an account with you, but it took me forever to get to be able to purchase what I wanted, was ver
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
K2
Site Experience FeedbackNov 9, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JC
Site Experience FeedbackNov 9, 2026
products easy to find. very pleased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackNov 9, 2026
The Holiday gift set is a long term tradition in our family. it feels good to buy it. Unfortunately, I struggle to find something else to buy. I don't trust the descriptions on the site. They are vague, yet full of hype. I'd like --this product increases blood flow, or, This product boosts collagen production. How would this product work with common skin care devices, like led treatments, derma rollers, or exfoliantsd?
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackNov 9, 2026
love the products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kyla
Site Experience FeedbackNov 9, 2026
The website was easy to maneuver - no complaints! Very excited about the discount code and the extra gifts for spending a certain amount. Gifting my bridesmaids a sample of this perfume as it is my favorite and my signature scent! Can't wait!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 9, 2026
Unhappy that Estee Lauder stops making items I like. Also it was said bonus back ordered. Does that mean I will or won't get i?
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Estée Lauder is fantastic
Site Experience FeedbackNov 9, 2026
It was easy to order. The website is user friendly and the product descriptions are perfect.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackNov 9, 2026
Wonderful assortment of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Abs
Site Experience FeedbackNov 9, 2026
Site was easy to navigate!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Aimee
Site Experience FeedbackNov 9, 2026
Good, easy to access
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 9