KNich
Site Experience FeedbackJul 14, 2026
I presented a shipping issue to the online team and sent in a general issue. Though there were multiple emails exchanged, my general question was not answered and I was forced to cancel my previous order and place a new order to ensure the items that I wanted would be received in time.
I am still disappointed in the fact that the shipping on my original order (8960165) was fundamentally flawed and no one could give me a good answer as to why and they certainly didn't provide me with a solution. In no world should an item be available for 1 and 2 day shipping with respective dates and then the 3 day shipping option adds 8 transit days over the 2 day. The 3 day option should have provided an estimated delivery date of 7/20 at the latest (allowed 2 extra days over the faster options - 1 day was 7/15, 2 day was 7/16), but the 3 day option pushed the estimated delivery date all the way to 7/24. Standard 5 day shipping (which is what I selected pushed it all the way to Monday 7/27 - a FULL two weeks from order date. If the warehouse needs that long to get an item out the door that's fine, but then 2 and 3 day shipping shouldn't even be available.
Unfortunately, and frustratingly, no one from Epic was willing to explain the shipping issue and no one provided the best alternative to secure the products I need.