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Eastern Leaf Reviews - 534 Post-Delivery Reviews - 9.4/10

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Certified
Most Current Certification:
Jun 19, 2026
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

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Post-Delivery Feedback - 534 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

89%87%
Neutral rating icon

Neutral

7%8%
Negative rating icon

Negative

5%5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

10 out of 10

Site Experience Feedback - 2,478 Reviews

Overall Satisfaction:

9.3out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.3out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

81%81%
Neutral rating icon

Neutral

16%16%
Negative rating icon

Negative

3%2%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.3 out of 10

Variety of Shipping Options

Desired shipping options were available

8.6 out of 10

Recent Reviews for Eastern Leaf

Showing 1 - 50 of 3,012

  • Online Shopper

    Site Experience Feedback

    Jun 18, 2026

    You have a great selection of Chinese Elms

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • First timer

    Site Experience Feedback

    Jun 18, 2026

    I enjoyed everything about my experience other than the fact when I tried to expand on the details of the item, the drop-down menu would not work. Every time I tried to drop it down pushing “show more” it wouldn’t but when I pushed it again, it would show it for a split second. I had to do it repeatedly to find out what it said.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Kristi

    Site Experience Feedback

    Jun 18, 2026

    Website was easy to engage with, intuitive and user-friendly. I was able to search and find what I was looking for without issue, and then could easily sort to select the product that best fit my needs. No complaints!

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Watchfulabyss

    Site Experience Feedback

    Jun 18, 2026

    Honestly, the sites really easy to work with.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Q

    Site Experience Feedback

    Jun 18, 2026

    Easy to use.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Janet

    Site Experience Feedback

    Jun 18, 2026

    It was very easy to order. There was explanations about the plant and its care that I could understand and choose the proper plant.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kia

    Site Experience Feedback

    Jun 18, 2026

    The site was easy to navigate and each item was very descriptive

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 18, 2026

    Part of my Order was delivered on time. Ordered two trees and only one came

    • Overall Rating: 6
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 7
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • PB

    Site Experience Feedback

    Jun 18, 2026

    I chose Eastern Leaf to get a Japanese gardening tool, which they had in stock. I was curious and delighted by the variety of items, including the Bonsai, offered online. Thanks.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Keith

    Site Experience Feedback

    Jun 18, 2026

    No comment

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 17, 2026

    I look forward to my package

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • EA

    Site Experience Feedback

    Jun 17, 2026

    Easy to navigate and fun to browse

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Ro

    Site Experience Feedback

    Jun 17, 2026

    Learned about starting bonsai, trouble editing cart.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 17, 2026

    Nicely organized site. Would prefer more varieties of bonsai as well as more detailed care information as carehas been problematic in the past.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Cliff

    Site Experience Feedback

    Jun 17, 2026

    Very informative website and they had everything I needed in stock.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 17, 2026

    Easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Luke

    Site Experience Feedback

    Jun 17, 2026

    It was very quick and easy and had a lot of options to pick from very good

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • LAC

    Site Experience Feedback

    Jun 17, 2026

    The items I most wanted were out of stock. But was able to find something that will still make a good anniversary present for my parents 50th anniversary.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • MattB

    Site Experience Feedback

    Jun 17, 2026

    Great items

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rose

    Site Experience Feedback

    Jun 17, 2026

    Very descriptive of each item, quick website loading, decent prices for beginner items.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Iluvred

    Post-Delivery Feedback

    Jun 17, 2026

    My Chinese Elm arrived in perfect condition and is already thriving in my home. It was delivered on time and was packaged with care. I would recommend Eastern Leaf to any beginner bonsai enthusiast. Instructions for care is detailed and easy to understand.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Dave

    Site Experience Feedback

    Jun 17, 2026

    I’m satisfied

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kiki0108

    Post-Delivery Feedback

    Jun 17, 2026

    I bought 4 bonsai trees and they all came in perfect condition! They are beautiful and definitely worth the price! So excited to add these to my collection! The website is easy to navigate and shipping is fast and packaged extremely well!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Joel66

    Site Experience Feedback

    Jun 17, 2026

    Quality service and products

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • greatness

    Site Experience Feedback

    Jun 16, 2026

    I really enjoyed the detail that went into filtering process. I didn't find that many filter options with other suppliers.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Aguirre

    Site Experience Feedback

    Jun 16, 2026

    Very easy to purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bull

    Site Experience Feedback

    Jun 16, 2026

    Very excited to receive my purchase. Very informative website.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Deb

    Site Experience Feedback

    Jun 16, 2026

    First time ordering from the site, excited to get my first bonsai!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Debris

    Site Experience Feedback

    Jun 16, 2026

    Simple, easy, and fast.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mike oxhuge

    Site Experience Feedback

    Jun 15, 2026

    It was easy to use.

    • Overall Rating: 7
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Zack Parker

    Site Experience Feedback

    Jun 15, 2026

    Easy to choose and clear instructions

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Michael

    Site Experience Feedback

    Jun 15, 2026

    I loved this process and I pray that I get what I think I’m going to get

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • sm

    Site Experience Feedback

    Jun 15, 2026

    website was great, called customer service, they were prompt in getting back to me and very helpful

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Sonny M.

    Site Experience Feedback

    Jun 15, 2026

    I have had a great experience I bought a rocky juniper that’s great and natural and native to my home state of Colorado it made me care about and learn how to take care of something small it came healthier than my growing pain stage of getting sunlight and watering right but I’ve learned it’s healthy and doing amazing and it taught me a lot including pruning and gave me a great well sturdy beautiful “starter” bonsai that already looked amazing and will grow to be a strong healthy big bonsai and hopefully outlast me also give me something therapeutic to do and allows me to focus on something living and get in touch with nature in a grounded helpful practical way as I’m moving into horticultural in general and having my first bonsai tree taught me a lot about plants and made me realize how cool they are and also I think even though a lot of my generation doesn’t do bonsai or garden they should it is fun and gives you something to care about and learn about the world and nature anyways have had an amazing experience and I’m glad the starter bonsai are already well sturdy and a couple to few years old and look beautiful for 40$ for a guy who doesn’t make much and is stressed and what not and wanted something cheap but meaningful and educational about horticulture in general to get in to thanks eastern leaf!

    • Overall Rating: 10
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rocky

    Post-Delivery Feedback

    Jun 15, 2026

    First experience with a bonsai tree

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Chey

    Site Experience Feedback

    Jun 15, 2026

    Smooth easy and seamless

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jef

    Site Experience Feedback

    Jun 15, 2026

    Well constructed website I wish cart items were utilized differently

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • TimH

    Post-Delivery Feedback

    Jun 15, 2026

    I ordered a bonsai tree. There was an issue with my shipping address which was corrected efficiently by customer support. What I ordered arrived correctly and on time. Will use this company again.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Viv

    Post-Delivery Feedback

    Jun 14, 2026

    Such an easy process.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Betula

    Site Experience Feedback

    Jun 14, 2026

    Love you guys but shipments have contained mistakes or damaged items.

    • Overall Rating: 8
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jun 14, 2026

    Very helpful actually showed me more plants to buy

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • 'Chele

    Site Experience Feedback

    Jun 14, 2026

    The interaction was easy and seamless. Navigation to all items was a breeze.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Cyn L.

    Site Experience Feedback

    Jun 14, 2026

    I had two items in mind to buy, found them both online within minutes & bought them quickly with my preferred checkout option. Everything I’ve bought from Eastern Leaf over several years gas been 100% satisfactory.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nakia

    Site Experience Feedback

    Jun 14, 2026

    Easy process cant wait to see the reaction on hubby's face when he gets his father's day gift.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Lynn

    Post-Delivery Feedback

    Jun 14, 2026

    I have just started an interest in bonsai and was pleasantly pleased by my purchases from Eastern Leaf. Recently placed another order with them. you will not be disappointed.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • happycamper

    Post-Delivery Feedback

    Jun 14, 2026

    It was a perfect little Bonsai for my kitchen counter; right next to the window!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 13, 2026

    I’m interested in buying a bonsai after seeing so many beautiful trees on this site.. but the good ones are so expensive.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Roy

    Site Experience Feedback

    Jun 13, 2026

    The webiste itself was great to navigate and purchase. I just wished ficus was in stock but its not really owners fault

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jun 13, 2026

    Awesome

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • P Flynn

    Post-Delivery Feedback

    Jun 13, 2026

    I really enjoy the products. They are high quality and the ordering and shipping are all good. I have ordered multiple times from the company. I do wish the company would provide a bit more direction on the plant care as I am now on my 3rd Sago palm.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
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