Eastern Leaf Customer Reviews
Eastern Leaf holds a 9.3/10 overall rating and 604 verified post-delivery reviews on Bizrate.
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 90% |
 Neutral | 8% | 3% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 16% | 15% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.3 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,043
BobM
Site Experience FeedbackOct 30, 2026
Everything has been perfect. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackOct 30, 2026
quality merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonsai Lover
Site Experience FeedbackOct 30, 2026
The perfect website easy to use. Can't wait to get the product to see if it is as perfect as the ordering system was.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gdog 2026
Site Experience FeedbackOct 30, 2026
Easy and fast
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JP
Post-Delivery FeedbackOct 30, 2026
I received a better that looked nothing like the one shown on the website. It is dead after 3 days. I contacted them the day I received it and they did not believe me.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 8
- Customer Support: 1
Chris
Site Experience FeedbackOct 29, 2026
Buying experience was excellent. I AM nervous about the plant's condition upon its arrival- will it still be alive???
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Suz
Post-Delivery FeedbackOct 29, 2026
Im hopeful!
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Su
Post-Delivery FeedbackOct 29, 2026
I received a gift certificate for $100 for my birthday because my friends knew how much I love plants. I went in and looked at all my options, and chosea bonsai because I would not generally buy one otherwise. I liked that they had bonsais categorized into ones for begginers and supporting material for care of the plants. Plant came in well packaged in excellent condition. Super happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 29, 2026
Hope they make the kits cheaper
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackOct 28, 2026
Very good product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Isabeau
Site Experience FeedbackOct 27, 2026
lots of stuff to choose from, easily organized website for maximum shopping, will be coming back definitely.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Piglet
Post-Delivery FeedbackOct 27, 2026
The order was exactly what I expected to receive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lord B
Site Experience FeedbackOct 26, 2026
Last 3 plants have died slow deaths
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philos
Site Experience FeedbackOct 25, 2026
The website is very complicated and tedious to complete the order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Ruth A
Site Experience FeedbackOct 25, 2026
I like the website - ordering was easy. Until my son receives his gift, I won't know if it was a good experience or not. Ordering was great though.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 25, 2026
that i was informed when my plant was in stock. how easy it was to place my order and the time it took to be delivered
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Box car
Site Experience FeedbackOct 25, 2026
new tree my ist one died
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
halfoat
Site Experience FeedbackOct 24, 2026
Hey, ask me after the products arrive
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 23, 2026
Direct to purchase with no idea of how long shipping with take. Was surprised it went direct to buy item. I still don’t know when it will be coming
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Online Shopper
Site Experience FeedbackOct 22, 2026
It looks good, and I hope the tree is as good as I hope.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
Urdawg
Site Experience FeedbackOct 22, 2026
It was easy to follow and if the product is good, I will be buying more stuff from eastern leaf.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
DannyBoy
Post-Delivery FeedbackOct 22, 2026
Bonsai tree was well accepted!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Jim
Post-Delivery FeedbackOct 22, 2026
Ordered a maple tree and got exactly what i wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bobby
Post-Delivery FeedbackOct 22, 2026
I had a great experience with my purchase the item was as described the packaging was great no damage very secure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bonsai
Site Experience FeedbackOct 22, 2026
very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 22, 2026
Love it
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Joe
Site Experience FeedbackOct 21, 2026
Sold website! I enjoyed the variety of trees.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jodi
Post-Delivery FeedbackOct 21, 2026
Beautiful little plant. Loved the packaging. Thanks
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Abu Yaqub
Post-Delivery FeedbackOct 21, 2026
The plant was in a horrible state very lose bark over watered and wet. Will not be ordering from there ever again nope not happening and definitely wouldn’t recommend them to anyone in the bonsai community
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 2
- Customer Support: 1
Jack
Post-Delivery FeedbackOct 21, 2026
I saw what I wanted, ordered it and was delighted with the quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
CeeJay
Site Experience FeedbackOct 20, 2026
Very clear and concise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dennis
Site Experience FeedbackOct 20, 2026
I tried to check out multiple times but I kept logging me off. Had to wait and return a few hours to complete my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
runrhi
Site Experience FeedbackOct 20, 2026
Nice site. Looking forward to receiving the Chinese elm bonsai that I ordered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Post-Delivery FeedbackOct 20, 2026
I purchased this for my 10-year-old grandson who loves plants. He was overjoyed. The products are absolutely beautiful! I couldn’t believe how healthy and big the plants were. In fact, we planted one of the other succulents in another vase. The terrarium turned out beautiful! Highly recommend this product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Lou La Bell
Post-Delivery FeedbackOct 20, 2026
My boyfriend found this bonsai tree and wanted but would pay that much $ for it. So for his I got it for him and he loves it. It is beautiful. We received it so fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackOct 20, 2026
I'm very happy with Eastern Leaf. I have ordered from them in the past and will in the future. The only problem I had was one of the bags of Bondai Soil in this shippment was busted open. I was able to salvage most of it. Eastern Leaf had my order packed extreamly well but sometimes things happen during shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bob
Post-Delivery FeedbackOct 20, 2026
It was good i will buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Mturk
Post-Delivery FeedbackOct 20, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Frank
Site Experience FeedbackOct 19, 2026
Easy to use site found what I wanted. Shipping time was not given. Other than that a great experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Raybird
Site Experience FeedbackOct 19, 2026
It was good. I was able to find exactly what I was looking for without trouble.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Post-Delivery FeedbackOct 19, 2026
Nice items, but expensive shipping Great packaging
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Dean Quixote
Site Experience FeedbackOct 19, 2026
I enjoyed browsing your site. It was difficult restricting my purchases because I saw so many of your products I would like to
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
i have ordered with eastern leaf one other time and like today I am exceptionally Happy with the ordering process
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackOct 19, 2026
This is my second purchase. I did not feel the first order had the proper soil. It was hard packed. It was a gift. We purchased proper soil and pot after 1 year. Our. plant is lovely.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
gift giver
Site Experience FeedbackOct 18, 2026
Make it easier to add different types of essential items, such as trimmers, trays, and fertilizer, as cart suggestions. Also, the suggested tray for the original pot was too small (8inch pot with a suggested tray of 9 inches)
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
mamita
Site Experience FeedbackOct 18, 2026
vey fast service easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
s
Site Experience FeedbackOct 17, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amy
Site Experience FeedbackOct 17, 2026
Great and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Iceman
Post-Delivery FeedbackOct 17, 2026
Amazing experience picking this rock juniper and finally having one in the home! Thank you so much eastern leaf and I will be buying another one in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
BonsaiHead
Site Experience FeedbackOct 17, 2026
The add to cart button was stuck for a while but then it was fine.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10