Eastern Leaf Customer Reviews
Eastern Leaf holds a 9.4/10 overall rating and 563 verified post-delivery reviews on Bizrate.
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 89% | 90% |
 Neutral | 6% | 4% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 16% | 16% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,073
A
Site Experience FeedbackJul 30, 2026
I’ve loved it so far, our last order was amazing. We love to option to get help and return with 30 days if we kill it lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosco
Site Experience FeedbackJul 30, 2026
It was nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
wc
Post-Delivery FeedbackJul 30, 2026
I bought it for my wife because she has wanted one for sometime. She is very happy with it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
ManofArt
Site Experience FeedbackJul 30, 2026
Excellent I was looking for a bonsai for my art classroom
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Max
Site Experience FeedbackJul 30, 2026
Great checkout experience and reasonable pricing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Plantman
Site Experience FeedbackJul 30, 2026
Everything is very easy and fast
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Kaley
Site Experience FeedbackJul 30, 2026
Checkout was fast and easy, no hidden fees, the website explicitly stated there would be a flat shipping rate unless order surpassed a certain price. I was happy, and glad to see care instructions are provided under every plant that you research.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Tweet
Post-Delivery FeedbackJul 30, 2026
People provided exact info on my questions and everything arrived on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Momoko
Site Experience FeedbackJul 30, 2026
Really good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
PastorDaddy
Post-Delivery FeedbackJul 30, 2026
The tree is attractive and well-packaged. However, many limbs had brown leaves near the branches.
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: N/A
Nick
Post-Delivery FeedbackJul 30, 2026
I have an anniversary coming up and since my wife and I have been doing Tai Chi for several months now, I came up with the idea of starting a bonsai adventure together. I didn't know a thing about the art of bonsai but found Eastern Leaf online and selected the medium starter set-up. My only concern was the five-day shipping time to Massachusetts--would our little tree survive? It arrived carefully packed and in perfect. shape, my wife was excited by the gift and we are both eagerly looking forward to getting started! Thanks.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bonsai
Site Experience FeedbackJul 30, 2026
Good experience. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Post-Delivery FeedbackJul 30, 2026
The shears were not included in my order. We still haven’t received them yet, but I anticipate to receive them soon. Customer service was very courteous and apologetic and yes, I would definitely purchase from eastern leaf again.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: 10
J.
Post-Delivery FeedbackJul 29, 2026
I emailed about the bonsai I ordered because it had dying leaves, a week later it’s missing more leaves. But they never replied to my email.
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: 1
Irimi
Site Experience FeedbackJul 29, 2026
Easy to find what I needed and good selection of other. Price was decent and shipping ehh.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fletch
Site Experience FeedbackJul 29, 2026
I don't have any complaints. The entire process was painless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gretzy
Post-Delivery FeedbackJul 29, 2026
Everything from beginning to end was a pleasure. The site was informational and easy to navigate. Ordering was very easy. Shipping was the most impressive as this shipped across the country to me and was packaged perfectly. Chinese elm arrived alive and well and was thriving immediately. Very happy all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
bev
Post-Delivery FeedbackJul 29, 2026
Easy to order online, very satisfied with the product, plants were delivered in a timely manner and in excellent condition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kaos
Site Experience FeedbackJul 28, 2026
Good experience so far. Awaiting the call tree to reply
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 28, 2026
Your PayPal integration is not done correctly.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Patrick The Bonsai Noob
Site Experience FeedbackJul 28, 2026
Your website is the easiest and best for bonsai plants! Alot of choices and information on each one. The prices very in a good way! Best bonsai website/company there is! If and when I buy another bonsai plant it'll be from your company! My plant came in today and its lively and beautiful! Thank you so much!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hempresss
Site Experience FeedbackJul 28, 2026
It went well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kit
Site Experience FeedbackJul 28, 2026
Good, I liked how I could sort by experience as well as other information. The one thing I'd like to see- well, two things: 1. labels on which plants are pet-friendly. 2. Same-day shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zen
Site Experience FeedbackJul 28, 2026
I loke the web site it was like a 1 stop shop whiych made it nice
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 27, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Tori
Post-Delivery FeedbackJul 27, 2026
When the bonsais arrived, they looked nothing like the picture. They look unhealthy and crippling leaves..
- Overall Rating: 5
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 8
- Customer Support: 10
Meemaww
Site Experience FeedbackJul 27, 2026
Yepppp it was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JMA
Site Experience FeedbackJul 27, 2026
I've purchased soil and supplies from other vendors before but I find that the quality sold at Eastern Leaf is much better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mahone
Site Experience FeedbackJul 27, 2026
Hi, I typically purchase bonsai supplies from an outfit here in Oregon, but they were out of what I needed. An internet search turned up Eastern Leaf, and I am pleased to discover a much more robust offering of supplies. I plan to return when I need any new tools. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bonsai
Site Experience FeedbackJul 27, 2026
Great stuff
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 27, 2026
First experience, was impressed by the care that was taken in the packaging of the tree.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Jaype
Site Experience FeedbackJul 27, 2026
So far not bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lani
Site Experience FeedbackJul 27, 2026
Was searching for bonsai soil mixes on Google, came across this shop. Was pretty easy to navigate to soil, I like that the contents are listed when viewing all the products.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
bobby
Site Experience FeedbackJul 26, 2026
I love these bonasi trees have had good luck in keep them great shap and having a good time with the
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
SLK
Site Experience FeedbackJul 26, 2026
Excellent experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 26, 2026
I had a very smooth and easy experience with the website and picking out a bonsai as a gift for my husband.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trekker
Site Experience FeedbackJul 26, 2026
Website works very well. Had no troubles navigating or finding what I was searching for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tweet
Site Experience FeedbackJul 26, 2026
It was very easy to check out but I wish the was a little more information about the trees and other items.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
berk37
Site Experience FeedbackJul 26, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brian
Site Experience FeedbackJul 26, 2026
Amazing!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Red dog
Site Experience FeedbackJul 26, 2026
Check out was problematic. Asked for my credit card number three times. I don’t like that.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
Jg
Site Experience FeedbackJul 25, 2026
I’ve had nothing but good service
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
EJ
Site Experience FeedbackJul 25, 2026
I thought the interaction today was good. I found what I was looking for with no problems.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Connie
Post-Delivery FeedbackJul 25, 2026
My Little Ollie olive tree is wonderful. Packed so well… easy to open and remove Ollie. It is virtually impossible to find an Arizona-allowed olive tree. Your indoor olive tree is allowed and you have search over and over to find what I want. This purchase was perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jen
Site Experience FeedbackJul 25, 2026
Loved that there was so much guidance - suggesting additional supplies that were the right size, and even offering an all-inclusive kit (which I ended up getting!).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhona
Site Experience FeedbackJul 25, 2026
I easily found what I want.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 25, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JEM
Site Experience FeedbackJul 25, 2026
Selecting gift wrapping tab did not work
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Burnb
Site Experience FeedbackJul 24, 2026
Excellent interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackJul 24, 2026
Overall, it was OK, but I’ve had better purchasing requests
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10