Eastern Leaf Reviews - 537 Post-Delivery Reviews - 9.5/10
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 86% |
 Neutral | 6% | 7% |
 Negative | 4% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 81% |
Neutral | 16% | 16% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,040
Nate
Site Experience FeedbackJun 26, 2026
I love the website and how easy each category was to browse.. great selection of high quality items!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deepse32802
Site Experience FeedbackJun 26, 2026
Very helpful descriptions as I was looking for an indoor plant. I wanted a care kit because this is a gift.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I sell succulents for a living and I am totally enjoying incorporating your bamboo! Thank you for such a great product. I look forward to doing business with you in the future. This is my second order. Regards, Teri
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
the dad
Site Experience FeedbackJun 26, 2026
Knew what I wanted and it was available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lum
Site Experience FeedbackJun 26, 2026
Eastern Leaf had exactly the products I was looking for that was hard to track down at a competitive price. The website was easy to use, even on mobile
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Karen
Site Experience FeedbackJun 26, 2026
Pleased with the purchase. Ive never done a bonsai tree, so this will be a journey
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
killaLPN89
Site Experience FeedbackJun 26, 2026
Great prices. Quick shipping. What else could you ask for?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
Love my new bonsai’s! Looking forward to watching them grow and bring years of joy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
To purchase experience was easily utilized with PayPal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shellie
Site Experience FeedbackJun 25, 2026
The plants are big than what I expected. They are packaged well for protection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bitey
Site Experience FeedbackJun 25, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Bain420
Site Experience FeedbackJun 25, 2026
Good experience found a very nice Chinese Elm.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ray N.
Site Experience FeedbackJun 25, 2026
Selection is amazing , even though some are outa stock which makes sense as there trees being trained , will deff order more if the ones I ordered arrive well , site was easy , and straight forward, I usually use a competitive site bb for short , but found this one and love the selection , way more variety, all I. All great so far !
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
dottie
Site Experience FeedbackJun 25, 2026
new to bonsai web site was the best
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Good experience. Wish shipping cost wasn’t as much
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
dan
Post-Delivery FeedbackJun 25, 2026
Came well packaged and was in healthy condition, the bowl looks very good in blue color, very satisfied with the purchase!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jerry Sullivan
Post-Delivery FeedbackJun 25, 2026
I would highly suggest buying from eastern leaf awesome products and it was taken very care of while shipping. The product was wrapped and shipped with a lot of care.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jackson
Site Experience FeedbackJun 25, 2026
Only thing was that some of the products were out of stock, other than that the shopping experience was really good. Now lets pray my tree does not die when I repot it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 1
Dragonfey14
Site Experience FeedbackJun 24, 2026
Very clear both with pictures and instructions for plant care. Checkout very easy and allows PayPal which is convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
eyram
Site Experience FeedbackJun 24, 2026
great products
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
JohnG
Post-Delivery FeedbackJun 24, 2026
The tree delivered did not come close to the online photo.
- Overall Rating: 3
- Would Shop Here Again: 2
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 6
KD
Site Experience FeedbackJun 24, 2026
My interaction with your website was good. As long as I get my order, I believe eastern leaf is a professional operation. The only thing I did not get my 10% off. I forgot what the code was because I got distracted and I did not receive the email with the code.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Joanne
Site Experience FeedbackJun 24, 2026
Easy fast clear
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelvia
Post-Delivery FeedbackJun 23, 2026
I bought a bonsai for my son. I sent it for Father's Day. My son received the present earlier than expected. He was very pleased with the bonsai and all the things included. He said the bonsai was in excellent health.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jenne
Site Experience FeedbackJun 23, 2026
Very helpful and educational
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
forestfallsjim
Site Experience FeedbackJun 23, 2026
beautiful trees. excellent selection of tools
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
OM
Site Experience FeedbackJun 23, 2026
I was hoping to see a sign of the lock(cybersecurity sign) when entering my credit card info. I think it would be a more reassuring experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allie
Site Experience FeedbackJun 23, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arne
Site Experience FeedbackJun 22, 2026
The website is clear and easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zack
Site Experience FeedbackJun 22, 2026
It is beautifully displayed and very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 22, 2026
Great site, easy to navigate and quick checkout.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JW
Site Experience FeedbackJun 22, 2026
Easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chele
Post-Delivery FeedbackJun 22, 2026
I bought a bonsai tree as a gift for someone special to me. I wanted it to be perfect. I was very surprised by all the the different things that go into such a beautiful hobby. I was able to purchase the additional items I needed . looking through the website was a breeze I saw so many great items I will be getting in the future. I shared the site with the recipient for the gift and she loves it too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shithead
Site Experience FeedbackJun 22, 2026
Bonsai soil
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gnarly oak
Site Experience FeedbackJun 22, 2026
I love everything about the site, expect when trying to go back one click, you have to start all over with the shop list of supplies.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Z
Site Experience FeedbackJun 22, 2026
My experience was good, the website is easy to understand.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Dave C
Post-Delivery FeedbackJun 22, 2026
Good selection. Good information on product online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
doc
Site Experience FeedbackJun 22, 2026
It was ok.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 22, 2026
The web site is just fine to use. I have shopped her for over 20 years and more than
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Simon
Post-Delivery FeedbackJun 21, 2026
These are perfect. All trees are perfectly gorgeous!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Craig
Site Experience FeedbackJun 21, 2026
Very quick and efficient interaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reeses
Site Experience FeedbackJun 21, 2026
It was quite simple...ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lyssielou
Site Experience FeedbackJun 21, 2026
Im 40 dollars broker :( but now i have a sweet bonsai tree
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Ronda
Site Experience FeedbackJun 21, 2026
Good experience looking forward to receiving items
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Demi
Site Experience FeedbackJun 21, 2026
Easy to maneuver. Items and photos have a big picture of the product and took any guessing out of the the equation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle
Site Experience FeedbackJun 21, 2026
This is the first time Ive visited their website and I was very impressed with all of the items available. I was under the impression that they only sold Bonsai plants and to my surprise they offer so much more. Lots of information on bonsai care with classes and web seminars. Very neet and eye appealing webpage. I will definately come back for more information
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
buba
Site Experience FeedbackJun 21, 2026
I didnt recieve the product yet but the online shopping experience was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chelm's Dad
Site Experience FeedbackJun 21, 2026
I received a Chinese Elm bonsai as a gift a while ago, and it has not done so well. I wanted a fresh start so I purchased the same type of tree from Eastern Leaf. Website is intuitive and easy to use, lots of options and information to explore, and my overall experience was pleasant. Would shop here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EB
Site Experience FeedbackJun 21, 2026
At checkout it would be easier if each add on item was broken out into its own line item instead of having “yes” underneath the primary item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10