Eastern Leaf Customer Reviews
Eastern Leaf holds a 9.5/10 overall rating and 556 verified post-delivery reviews on Bizrate.
Eastern Leaf Rating
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 90% | 92% |
 Neutral | 6% | 4% |
 Negative | 4% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 81% | 82% |
Neutral | 16% | 16% |
Negative | 2% | 2% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.4 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Eastern Leaf
Showing 1 - 50 of 3,045
Jg
Site Experience FeedbackJul 25, 2026
I’ve had nothing but good service
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
EJ
Site Experience FeedbackJul 25, 2026
I thought the interaction today was good. I found what I was looking for with no problems.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Connie
Post-Delivery FeedbackJul 25, 2026
My Little Ollie olive tree is wonderful. Packed so well… easy to open and remove Ollie. It is virtually impossible to find an Arizona-allowed olive tree. Your indoor olive tree is allowed and you have search over and over to find what I want. This purchase was perfect!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jen
Site Experience FeedbackJul 25, 2026
Loved that there was so much guidance - suggesting additional supplies that were the right size, and even offering an all-inclusive kit (which I ended up getting!).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhona
Site Experience FeedbackJul 25, 2026
I easily found what I want.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 25, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JEM
Site Experience FeedbackJul 25, 2026
Selecting gift wrapping tab did not work
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Burnb
Site Experience FeedbackJul 24, 2026
Excellent interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
James
Site Experience FeedbackJul 24, 2026
Overall, it was OK, but I’ve had better purchasing requests
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jenny
Post-Delivery FeedbackJul 24, 2026
The bonsai arrived on time in excellent condition. It was packaged thoughtfully with care. It already had blossoms on it when it arrived. There were care instructions in the delivery box that were easy to follow.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Indy J
Site Experience FeedbackJul 24, 2026
I would like to find a larger pot for cascade bonsai
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ArborLuv
Site Experience FeedbackJul 24, 2026
Overall, the website was easy to navigate and made it simple to compare different trees and bonsai options. The product photos and descriptions were helpful, and pages loaded quickly throughout my visit. The only minor improvement would be making it a little easier to filter products by size and availability. Overall, it was a smooth shopping experience, and I was able to find what I was looking for without much difficulty.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Islander
Post-Delivery FeedbackJul 24, 2026
This was my second gift order and both recipients were highly satisfied. The tree came meticulously wrapped. It was impressive the care given to preserve the health of the tree. I was concerned that it took over a week to arrive but was very satisfied when I opened the package and saw how well it was prepared for the transit in the heat of summer.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
Andres
Site Experience FeedbackJul 24, 2026
Good prices, we'll see how the tree arrives.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
Bleu
Post-Delivery FeedbackJul 24, 2026
Recently I purchased the akadama bonsai soil for my newly purchased Bonsais. Drainage is awesome! Can't wait to repot my bonsai!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Once & again
Site Experience FeedbackJul 23, 2026
Pretty good selection. Would have liked more seed selections. Couldn't find lime sulphur (for jinning).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E
Site Experience FeedbackJul 23, 2026
I was buying this as a gift, using my phone and the page kept sizing up making it hard to see the full page. I wanted to send a card with it but by the time the purchase was completed I didn’t see a spot to do that
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Dottie
Post-Delivery FeedbackJul 23, 2026
Wonderful so healthy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Jelly
Site Experience FeedbackJul 23, 2026
Very easy, to order
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJul 23, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brad
Site Experience FeedbackJul 23, 2026
I really have no clue when my order will arrive. The site doesn't say. I like all the options available, but I still won't trust it till I get it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shad
Site Experience FeedbackJul 23, 2026
EAxcellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy
Site Experience FeedbackJul 23, 2026
good user interface, easy to place order, and great product selection
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Shirl
Site Experience FeedbackJul 23, 2026
I'll wait till I see the tree that I ordered to comment.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 23, 2026
Love the product - very easy to order on line - no problems in any way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pots
Site Experience FeedbackJul 22, 2026
asked for pot color but didn't show the types when trying to compare
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John
Site Experience FeedbackJul 22, 2026
I've bought a hibiscus, olive and now this wisteria. I love the pots you guys use and the trees came in great shape. Thank u :) <3
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 22, 2026
A pleasure to use the easy to use site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Frank
Site Experience FeedbackJul 22, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Post-Delivery FeedbackJul 22, 2026
Yes I would tell others to buy from you company. great experience .. Thanks
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Matt
Site Experience FeedbackJul 22, 2026
The experience has been pleasant so far. Finding what I was looking for was very easy and the explanation was clear of what I would receive. Navigation of the pages on the website is quick and smooth. The check out process is also very easy and well laid out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJul 22, 2026
I was looking for a stylish, vintage inspired ergonomic watering can and found the perfect one here!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Michael S.
Site Experience FeedbackJul 22, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sierra
Site Experience FeedbackJul 22, 2026
Everything was easy to find on the website. I was looking for a decently priced Bonsai for my beginner boyfriend’s birthday. I enjoyed the bundle price of the beginner kit. I have received yet I hope he likes it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rugsibe
Post-Delivery FeedbackJul 22, 2026
Very satisfying
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
mj
Site Experience FeedbackJul 21, 2026
Would like a space for a note to be sent with the gift otherwise good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
John
Post-Delivery FeedbackJul 21, 2026
Great transaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
jymmi
Site Experience FeedbackJul 21, 2026
I made four attempts to use Apple Pay to checkout and all four attempts failed so I had to manually enter my information, that’s was sort of annoying.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 20, 2026
First purchase h0ppig for yhe best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alo
Site Experience FeedbackJul 20, 2026
I like the fact that I wrote the company over the weekend and I received a reply on their recommendations for a bonsai tree in one business day. I ordered a bonsai within hours the same day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJul 20, 2026
Every product looks amazing but not thrilled about the shipping. But I went with the purchase because of the convenience from looking else where. If I had the time to look for another merchant with shipping included in price or a nearby store, I would have skipped.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Olive Branch
Post-Delivery FeedbackJul 20, 2026
I moved in to a new neighborhood. I wanted something special and unique to welcome people and introduce myself. Everyone loved the little olive trees and I added a cute gift tag with our contact numbers and address. I will be ordering more to share, as this neighborhood is just getting started. The trees are very health and just adorable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bonsai Frank
Post-Delivery FeedbackJul 20, 2026
Clearly, Eastern Leaf takes very good care of their plants—in my case a couple of bonsai over the past few years—and they take equally good care in “handling and shipping.” I don’t think you can go wrong in ordering from Eastern Leaf.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tori R.
Site Experience FeedbackJul 20, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 19, 2026
Easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jim
Post-Delivery FeedbackJul 19, 2026
I have ordered from easterleaf a good number of times and have aleays been completely satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Helena
Post-Delivery FeedbackJul 19, 2026
I surprised my boyfriend with a juniper bonsai tree, he absolutely loved it! It arrived perfectly, packaged well, and looked amazing straight out of the box! This was my first purchase, will definitely be ordering from Eastern Leaf again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mobandy
Site Experience FeedbackJul 18, 2026
It was very easy to navigate.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matthew
Post-Delivery FeedbackJul 18, 2026
I stumbled on your site via Google and was impressed by your product selection. My only complaint was that you did not have pictures of the different sizes of soil so I wasn't sure how much 6 quarts looked like. You did have descriptions of how big a container it would fill but that isn't the same as looking at it. Just a minor nit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MalibuNano
Post-Delivery FeedbackJul 17, 2026
first time i ordered: wire and shears came quickly and in good shape. reasonable prices..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A