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Eastern Leaf Customer Reviews

Eastern Leaf holds a 9.4/10 overall rating and 563 verified post-delivery reviews on Bizrate.

Eastern Leaf logo
Certified
Most Current Certification:
Aug 2, 2026
Eastern Leaf is a retailer of Zen Gardening Gifts, including bonsai trees, lucky bamboo, money trees, orchids, succulents, and air plants.

Eastern Leaf Rating

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Post-Delivery Feedback - 563 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.4out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

89%90%
Neutral rating icon

Neutral

6%4%
Negative rating icon

Negative

5%6%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.4 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Site Experience Feedback - 2,510 Reviews

Overall Satisfaction:

9.4out of 10

Would Shop Here Again:

9.4out of 10

Likelihood To Recommend:

9.3out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

82%83%
Neutral rating icon

Neutral

16%15%
Negative rating icon

Negative

2%3%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.7 out of 10

Recent Reviews for Eastern Leaf

Showing 1 - 50 of 3,073

  • Kshe

    Site Experience Feedback

    Aug 1, 2026

    Great trees

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • BonsaiKing

    Site Experience Feedback

    Aug 1, 2026

    I had a great experience interacting with the Eastern Leaf website. The site was easy to navigate, and I liked how clearly the bonsai trees, supplies, and care information were organized. It made it simple to find what I was looking for and learn more about the products before making a decision. The website was helpful and informative, especially for someone who wants to properly care for a bonsai tree. The descriptions and pictures gave me a better idea of what to expect, and the overall shopping experience felt smooth and convenient.

    • Overall Rating: 9
    • Would Shop Here Again: 5
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dr. Luv

    Post-Delivery Feedback

    Aug 1, 2026

    I bought a tree like a month ago and everything was perfect. So I bought another bonsi a few days ago to on its way to my home as i write this. I only buy my bonsai stuff at this place. As long as I don't have any problems I'll only buy my bonsis from this company. Thanks keep up the good work. Danny

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • A.M

    Site Experience Feedback

    Aug 1, 2026

    Great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dave

    Site Experience Feedback

    Aug 1, 2026

    Just starting my Bonzai experience. This will be my third tree. I have a little juiper that I got from the greenhouse and another Chinese Elm that I resucued. I came to this website by chance on a google search. Hopefully my little tree arrives in good shape.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • J

    Post-Delivery Feedback

    Aug 1, 2026

    I purchased a young Juniper that looks wonderful and healthy. Small but mighty. Eastern Leaf potted the tree beautifully, and I was able to choose the color. The tree also came with a rock providing visual interest. My tree was reasonably priced too.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • SB530

    Site Experience Feedback

    Aug 1, 2026

    Everything organized to where I can find exactly what I wanted really fast and check out was easy and efficient.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Jay ONeal

    Site Experience Feedback

    Aug 1, 2026

    I have been looking every where for some actual bonsai soil for my two bonsais. I googled it and found your site. It was very helpful and products looked and seemed great. So I made my purchase with you guys and will be buying stuff through this site regularly now. Thanks guys.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Mac Miami

    Site Experience Feedback

    Aug 1, 2026

    I purchased bonsai wire, and you presented the options very well. I especially liked the photo of the wire next to the ruler so that I could see the size I need.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jon

    Post-Delivery Feedback

    Aug 1, 2026

    Coastal Redwood Bonsai was spectacular, Shipping somewhat slow, well packaged, however.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 8
    • Customer Support: 10
    Full ratings for this review »
  • Betsy

    Site Experience Feedback

    Aug 1, 2026

    I am a return buyer. I have purchased from them before and am very pleased with the products and shipping. Will probably buy from them again in the future even though we are at opposite sides of the USA. They are bonsai experts and that gives me confidence in purchasing from them.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Marz

    Site Experience Feedback

    Jul 31, 2026

    Just wanted a bonsai tree

    • Overall Rating: N/A
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Bo

    Site Experience Feedback

    Jul 31, 2026

    Great experience super easy to checkout!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Dev

    Site Experience Feedback

    Jul 31, 2026

    This was wonderful

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • AG10

    Site Experience Feedback

    Jul 31, 2026

    Great website experience. I've ordered from Eastern Leaf before, and enjoyed the experience and product so much I came back. Thank you!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Wardley

    Site Experience Feedback

    Jul 31, 2026

    I purchased 2 bonsai trees but they were priced with different prices. Pls explain?

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • A

    Site Experience Feedback

    Jul 30, 2026

    I’ve loved it so far, our last order was amazing. We love to option to get help and return with 30 days if we kill it lol.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Rosco

    Site Experience Feedback

    Jul 30, 2026

    It was nice

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • wc

    Post-Delivery Feedback

    Jul 30, 2026

    I bought it for my wife because she has wanted one for sometime. She is very happy with it.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • ManofArt

    Site Experience Feedback

    Jul 30, 2026

    Excellent I was looking for a bonsai for my art classroom

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Max

    Site Experience Feedback

    Jul 30, 2026

    Great checkout experience and reasonable pricing!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Plantman

    Site Experience Feedback

    Jul 30, 2026

    Everything is very easy and fast

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Kaley

    Site Experience Feedback

    Jul 30, 2026

    Checkout was fast and easy, no hidden fees, the website explicitly stated there would be a flat shipping rate unless order surpassed a certain price. I was happy, and glad to see care instructions are provided under every plant that you research.

    • Overall Rating: 6
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Tweet

    Post-Delivery Feedback

    Jul 30, 2026

    People provided exact info on my questions and everything arrived on time.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Momoko

    Site Experience Feedback

    Jul 30, 2026

    Really good

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • PastorDaddy

    Post-Delivery Feedback

    Jul 30, 2026

    The tree is attractive and well-packaged. However, many limbs had brown leaves near the branches.

    • Overall Rating: 7
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Nick

    Post-Delivery Feedback

    Jul 30, 2026

    I have an anniversary coming up and since my wife and I have been doing Tai Chi for several months now, I came up with the idea of starting a bonsai adventure together. I didn't know a thing about the art of bonsai but found Eastern Leaf online and selected the medium starter set-up. My only concern was the five-day shipping time to Massachusetts--would our little tree survive? It arrived carefully packed and in perfect. shape, my wife was excited by the gift and we are both eagerly looking forward to getting started! Thanks.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Bonsai

    Site Experience Feedback

    Jul 30, 2026

    Good experience. Easy to navigate.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Linda

    Post-Delivery Feedback

    Jul 30, 2026

    The shears were not included in my order. We still haven’t received them yet, but I anticipate to receive them soon. Customer service was very courteous and apologetic and yes, I would definitely purchase from eastern leaf again.

    • Overall Rating: 6
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 7
    • On Time Delivery: 4
    • Customer Support: 10
    Full ratings for this review »
  • J.

    Post-Delivery Feedback

    Jul 29, 2026

    I emailed about the bonsai I ordered because it had dying leaves, a week later it’s missing more leaves. But they never replied to my email.

    • Overall Rating: 3
    • Would Shop Here Again: 3
    • Likelihood To Recommend: 3
    • On Time Delivery: 9
    • Customer Support: 1
    Full ratings for this review »
  • Irimi

    Site Experience Feedback

    Jul 29, 2026

    Easy to find what I needed and good selection of other. Price was decent and shipping ehh.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Fletch

    Site Experience Feedback

    Jul 29, 2026

    I don't have any complaints. The entire process was painless.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Gretzy

    Post-Delivery Feedback

    Jul 29, 2026

    Everything from beginning to end was a pleasure. The site was informational and easy to navigate. Ordering was very easy. Shipping was the most impressive as this shipped across the country to me and was packaged perfectly. Chinese elm arrived alive and well and was thriving immediately. Very happy all around.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • bev

    Post-Delivery Feedback

    Jul 29, 2026

    Easy to order online, very satisfied with the product, plants were delivered in a timely manner and in excellent condition.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Kaos

    Site Experience Feedback

    Jul 28, 2026

    Good experience so far. Awaiting the call tree to reply

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 28, 2026

    Your PayPal integration is not done correctly.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Patrick The Bonsai Noob

    Site Experience Feedback

    Jul 28, 2026

    Your website is the easiest and best for bonsai plants! Alot of choices and information on each one. The prices very in a good way! Best bonsai website/company there is! If and when I buy another bonsai plant it'll be from your company! My plant came in today and its lively and beautiful! Thank you so much!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Hempresss

    Site Experience Feedback

    Jul 28, 2026

    It went well

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kit

    Site Experience Feedback

    Jul 28, 2026

    Good, I liked how I could sort by experience as well as other information. The one thing I'd like to see- well, two things: 1. labels on which plants are pet-friendly. 2. Same-day shipping.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • zen

    Site Experience Feedback

    Jul 28, 2026

    I loke the web site it was like a 1 stop shop whiych made it nice

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Jul 27, 2026

    Good experience.

    • Overall Rating: 10
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Tori

    Post-Delivery Feedback

    Jul 27, 2026

    When the bonsais arrived, they looked nothing like the picture. They look unhealthy and crippling leaves..

    • Overall Rating: 5
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 4
    • On Time Delivery: 8
    • Customer Support: 10
    Full ratings for this review »
  • Meemaww

    Site Experience Feedback

    Jul 27, 2026

    Yepppp it was good

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • JMA

    Site Experience Feedback

    Jul 27, 2026

    I've purchased soil and supplies from other vendors before but I find that the quality sold at Eastern Leaf is much better.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mahone

    Site Experience Feedback

    Jul 27, 2026

    Hi, I typically purchase bonsai supplies from an outfit here in Oregon, but they were out of what I needed. An internet search turned up Eastern Leaf, and I am pleased to discover a much more robust offering of supplies. I plan to return when I need any new tools. Thanks!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bonsai

    Site Experience Feedback

    Jul 27, 2026

    Great stuff

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 27, 2026

    First experience, was impressed by the care that was taken in the packaging of the tree.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Jaype

    Site Experience Feedback

    Jul 27, 2026

    So far not bad

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lani

    Site Experience Feedback

    Jul 27, 2026

    Was searching for bonsai soil mixes on Google, came across this shop. Was pretty easy to navigate to soil, I like that the contents are listed when viewing all the products.

    • Overall Rating: 9
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • bobby

    Site Experience Feedback

    Jul 26, 2026

    I love these bonasi trees have had good luck in keep them great shap and having a good time with the

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »