Dover Saddlery Customer Reviews
Dover Saddlery holds a 8/10 overall rating and 1,041 verified post-delivery reviews on Bizrate.
Dover Saddlery Rating
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Learn more about reviewsOverall Satisfaction:
8out of 10
Would Shop Here Again:
7.6out of 10
Likelihood To Recommend:
8.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 69% | 61% |
 Neutral | 8% | 10% |
 Negative | 23% | 30% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.7 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
6.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
7.9 out of 10
Returns Process
Satisfaction with the returns process
3.3 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 78% |
Neutral | 15% | 16% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Dover Saddlery
Showing 1 - 50 of 2,880
Pina
Site Experience FeedbackAug 23, 2026
It was hard to purchase the items. Sometimes they would appear on my chart and when u was about to pay for them it would tell me they were out of stock. Very annoying. I must of tried like 20 times in 2 days until finally could make the purchase. Something was wrong with the website. It wasn’t easy at all and kind of frustrating a bit. Also I had to add something last minute to avoid paying high shipping fees which was frustrating as well.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
ppu
Site Experience FeedbackAug 23, 2026
Good, but some items are listed that are not on sale. Also some items only appear in certain searches, which made it hard to find certain items.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 23, 2026
When I found something it said last one clicked on it and it said sold out
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Laura
Site Experience FeedbackAug 23, 2026
Honestly, it's been a little frustrating but I'm sure it's only due to the huge sale that is going on right now. I'll find something I want and when I went back to put it in my cart it was sold out but that was my fault! If you're shopping and find something you want you'd better buy it right then or someone else may purchase it! On a final note, I am really sad that Dover is closing. They were always the first place I would go to buy the things I needed/wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
C
Post-Delivery FeedbackAug 23, 2026
I can’t get anyone to email me back or call me regarding my order. It’s been two weeks and it says out of stock online, but it still says that my order is confirmed if I do not hear back I’m going to have to file a credit card dispute.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Samantha T
Site Experience FeedbackAug 23, 2026
easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Best quality inventory. We want them to reorganize and sell on Amazon. They are the best ever!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tay
Site Experience FeedbackAug 22, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackAug 22, 2026
Could not find the exact breeches I was looking for (trying to match what I already have), but found something similar and I’m happy with the price and look.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Online Shopper
Post-Delivery FeedbackAug 22, 2026
Pleased with the item and the delivery. Please that the size and item were available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
J
Site Experience FeedbackAug 21, 2026
The items in the stores cost less than what was on he website.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Flattered
Site Experience FeedbackAug 21, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kendall
Post-Delivery FeedbackAug 21, 2026
you keep sending me random charges, with no receipts or info on them, please get back to me ksbjax@icloud.com
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: 1
TJT
Site Experience FeedbackAug 21, 2026
Easy to find the products for which I was searching.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ninz
Site Experience FeedbackAug 21, 2026
Great! Love this place so much!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 21, 2026
Quality inventory
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Loneponie
Post-Delivery FeedbackAug 21, 2026
Could not change shipping. Could not get in contact with customer service. Would not answer. Had to intercept UPS shipment. System allowed shipping to PO Box. UPS did not. Shipping was a nightmare.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 3
Gi
Site Experience FeedbackAug 21, 2026
it was a good purchase saving me lots of money.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Floridaman
Site Experience FeedbackAug 21, 2026
Overall great experience, user friendly interface and large selection of products with excellent pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
csayyyy
Post-Delivery FeedbackAug 21, 2026
It was a good purchase but they cancelled some of my items even though it said it was in stock.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Hitchy
Site Experience FeedbackAug 21, 2026
excellent prices and great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Q
Site Experience FeedbackAug 21, 2026
My only frustration was the inability to hide sold out products.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 20, 2026
It was amazing and I’m so sad that Dover is closing down because it’s been my dream since I was young to buy from Dover
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bizzy
Site Experience FeedbackAug 20, 2026
Fantastic and smooth transaction thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 20, 2026
I'm so sorry to see that Dover Saddlery is closing down. I've relied on Dover for equipment and clothes for riding for many years and will miss the convenience and quality of their service and products. Sad to say good bye.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 20, 2026
I have not received my item - I contacted customer service - now only by email - and haven't heard anything. Dover USED to be excellent - doubt I'll go back now...
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
RoseD
Site Experience FeedbackAug 20, 2026
Found item I needed fast. Pleasantly surprised with sale price. Was able to snag one of the last 2 and the other was gone as well. Good deal on high quality product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monica
Site Experience FeedbackAug 20, 2026
I am devastated that this is the last order I will place with Dover. I’ve loved shopping here for 30+ years, and I’m still shocked that it is closing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 20, 2026
I never received any tracking information on the product and I never received the product. I emailed twice and did not get a response.
- Overall Rating: 1
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
host4ghosts
Site Experience FeedbackAug 20, 2026
The inventory has been pretty inaccurate and every order has been cancelled so far.
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 3
Lor
Site Experience FeedbackAug 20, 2026
I had a hard time actually clicking on the items, I would click the words with no continuation to the product until I click on the photo of the product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash C.
Post-Delivery FeedbackAug 19, 2026
Was sent incorrect items. A show coat that was in a bag marked with my ordered size of 00, but the coat inside is a size 2. Also bought a pair of tall field boots and a snap popped off when I was trying them on for the first time. Haven’t even worn them. Due to closing/clearance there is no options for customer service, corrections, or returns. They also cancelled another pair of boots on my order.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 1
Crazyhorsegirl67
Site Experience FeedbackAug 19, 2026
Good I got some pretty good deals on tall boots
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackAug 19, 2026
The website was easy to navigate and products were inexpensive.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Horsesrule
Site Experience FeedbackAug 19, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nancy m
Site Experience FeedbackAug 19, 2026
Easy ordering
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Amy M
Site Experience FeedbackAug 19, 2026
Going out of biz sale saved me a TON. :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 19, 2026
I placed an order containing 2 items that were in stock and verified through the checkout process. Unbeknownst to me, you cancelled my one item and only sent the other with no explanation other than it’s not in stock anymore.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 2
Hanna
Site Experience FeedbackAug 18, 2026
I love Dover, everything they have is so good! I have so much stuff from them and it’s lasted Forever I love them and if they weren’t going out of business I would buy from them 10000 times over
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allison
Site Experience FeedbackAug 18, 2026
my interaction was amazing, and we saved lots of money for quality products.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackAug 18, 2026
Very was to order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 18, 2026
I ordered a girth and a shell settle pad. The girth came. The Saddle pad never came. There was no explanation. I tried to contact. It was impossible to get through on the telephone. I contacted by email no one ever responded. The pad never came and I had to order it from Amazon as I needed it for this Sunday for the Hampton classic for my granddaughter.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
prtc
Site Experience FeedbackAug 18, 2026
ii am sad you are closing
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
BayMare
Post-Delivery FeedbackAug 18, 2026
I found the items I wanted and needed at a great price. Sorry to see Dover Saddlery is closing; it was so essential in getting the equipment and clothing I needed in the “tack shop deserts” where I’ve lived in the past several decades and I will definitely miss it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Freddie Valoue
Post-Delivery FeedbackAug 18, 2026
Bought a show jacket because they had a sale and I really wanted one but didn’t want to spend the money! Love my jacket. Looking forward to wearing it.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Candy
Post-Delivery FeedbackAug 17, 2026
I bought boots size 9 mens and they didn't begin to fit, there is no returns
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 17, 2026
My interaction with the website was very easy. I was able to find what I needed right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brittanie
Site Experience FeedbackAug 17, 2026
I love the sales the website was so easy to use!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heyheyhey
Site Experience FeedbackAug 17, 2026
I like the website a lot! Easy to find things, and information was well detailed. The only thing Is sometimes I wish they had more products of all sorts. Sometimes I felt it was limit but overall they had most things.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Free shipping
Site Experience FeedbackAug 17, 2026
It looked like i would get free shipping if I ordered something else and then it did not offer me free shipping or tell me how much more I would have needed to spend to get free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9