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Dover Saddlery Reviews - 9,327 Review - 9.3/10

Nov 27, 2024
Dover Saddlery is a premier retail company that specializes in apparel, saddlery, and tack for equestrian riders, serving all over the contiguous U.S. states.

Dover Saddlery Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.4 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.3 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.4out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%85%

Neutral

12%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.9 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for Dover Saddlery

Showing 1 - 20 of 9,327

kiara

Site Experience Feedback

Nov 26, 2024

Good pictures, clear text, easy to navigate

Monroe

Site Experience Feedback

Nov 26, 2024

AMAZZZINGGG

Horse Mom

Site Experience Feedback

Nov 26, 2024

Great website with easy to find categories to help locate items quickly.

Myanh

Site Experience Feedback

Nov 03, 2024

Very helpful with the colors


Post-Delivery Feedback

Nov 26, 2024

The shirt was not the same color as what is on the computer. And when I checked other websites, their photos are exactly the color of the shirt that I can see in person. If I had known it was that color and you had the right photos then I would not have ordered it.

Goose

Site Experience Feedback

Nov 26, 2024

My daughter has been riding since she was 4 she is now 21. We shop for most of her riding apparel here.

Meredith

Site Experience Feedback

Nov 26, 2024

I've been a Dover customer for about 40 years. A great company, always corrects any issues.

KLV

Site Experience Feedback

Nov 26, 2024

Good. No problems.

Heidi

Site Experience Feedback

Nov 26, 2024

This website is always easy to use and employees are very knowledgeable.

Tap Tap

Site Experience Feedback

Nov 26, 2024

Easy to find what I was asked to get as gifts for my daughter.

Nat

Site Experience Feedback

Nov 26, 2024

Nice selection. Not many black friday sales. Disappointing that I could not expedite shipment on the Bakers turnout sheet.Also, my USEF discount was not applied in the cart.

psads

Site Experience Feedback

Nov 26, 2024

Ordering and selection of prints etc was very easy to do. There was a helmet I was able to find exact same but for less expensive at another site but I got gloves & socks from Dover.

Always Happy

Site Experience Feedback

Nov 26, 2024

Everything went smoothly

Online Shopper

Site Experience Feedback

Nov 26, 2024

Good experience. Hope to win

lwphorse

Site Experience Feedback

Nov 26, 2024

fast checkout

lwphorse

Site Experience Feedback

Nov 26, 2024

fast and easy

Liz D

Site Experience Feedback

Nov 26, 2024

Website was fine. Easy to navigate

jean

Site Experience Feedback

Nov 26, 2024

I called customer service with a question, the call was answered promptly and I received my answer quickly.

Mary Ann

Site Experience Feedback

Nov 26, 2024

Everything was fine. Product was available.

Online Shopper

Site Experience Feedback

Nov 26, 2024

Very good spoke to Sue who helped me.

testy

Site Experience Feedback

Nov 21, 2024

I don't celebrate xmas, I buy what is neccessary only.


Post-Delivery Feedback

Nov 26, 2024

I have a hard to fit horse, he is vey narrow and the Amigo line fits him well ,I was glad to see you carry this brand. I am very satisfied; your delivery was rapid and vey convenient as it has been raining since the turnout arrived.