Dover Saddlery Customer Reviews
Dover Saddlery holds a 8.5/10 overall rating based on 979 verified post-delivery reviews on Bizrate.
Dover Saddlery Rating
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Learn more about reviewsOverall Satisfaction:
8.5out of 10
Would Shop Here Again:
8.2out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 76% | 79% |
 Neutral | 7% | 8% |
 Negative | 17% | 14% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.2 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.6 out of 10
Returns Process
Satisfaction with the returns process
7 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 82% | 81% |
Neutral | 13% | 15% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.6 out of 10
Recent Reviews for Dover Saddlery
Showing 1 - 50 of 3,147
Anne
Site Experience FeedbackJul 17, 2026
We really appreciate Dover and are sorry to hear that the brick and mortar stores will be closing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Autumn
Site Experience FeedbackJul 17, 2026
It was easy and simple purchase, everything was very detailed about the product and it was easy to find on the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 17, 2026
Great transaction!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tootie
Site Experience FeedbackJul 17, 2026
I have traded with Dover saddlery since I have owned horses. I loved it when Dover had a brick and mortar store at TIEC in NC. I spent a LOT of money there as I could examine the products first hand; sorry they closed the store!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MissB113
Post-Delivery FeedbackJul 17, 2026
I received the wrong jacket. Dover will not respond to me about returning for the correct jacket. I just want what I ordered, that simple. They are ignoring me.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Unhappy
Post-Delivery FeedbackJul 16, 2026
don’t buy anything else from them the prices looked good online i bought the saddle and stirrup leathers i have wanted for years they didn’t ship the saddle and cancelled the order for it shipped the stirrup leathers so now i have no saddle from them but stirrup leathers kinda sucks and the customer support i emailed did nothing and didn’t respond even though i emailed numerous times, very disappointing in how this was handled i have purchased many things from dover over the years in store from my local one which they closed and the online one apparently doesn’t show accurate stock…
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 1
Rebird
Site Experience FeedbackJul 15, 2026
All good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Elizabeth
Site Experience FeedbackJul 14, 2026
Limited selection, but happy to have found a couple useful items still in stock. I am a professional in the sport and shop at my local Dover store at least weekly. So very sad to hear about Dover closing. Didn’t believe it at first! Have had hundreds of students shop Dover over the years. End of an era!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackJul 14, 2026
I like the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJul 14, 2026
Dover is a great place to shop
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Trina
Site Experience FeedbackJul 13, 2026
The interaction with the website was great. I got something that I really wanted and I am highly satisfied. Also it was on a big sale so I was even happier.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maria
Site Experience FeedbackJul 13, 2026
i had a great experience with dover
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAILEY
Site Experience FeedbackJul 13, 2026
It was ok, size charts got very confusing.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Carisa
Site Experience FeedbackJul 13, 2026
This is the third order I have placed with Dover Saddlery. None of which has been fullfilled... Do not say you have one item in stock and then cancel my order multiple times saying you cannot fulfill the order due to inventory. If you do not have the item remove it from the website instead of gaslighting customers into placing orders. This will be my final attempt at purchasing a helmet. If it does not go through again I will be extremely disappointed.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Online Shopper
Post-Delivery FeedbackJul 13, 2026
Ordered helmet along with boots. Got the boots with no problem several days later. Helmet was canceled with zero explanation as to why. Multiple in stock so unsure reason. I emailed to ask what was going on, and never recieved an answer. Ordered another helmet 2 days later, and it's been sitting waiting to be shipped now for 4-5 days, with no status updates. So no idea if i will actually get a helmet that I paid several hundred for or not at this point.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
CK
Post-Delivery FeedbackJul 13, 2026
Dover Saddlery has really good and well made products! I recommend Dover to anyone that is looking for products that are wanting good quality products. Shipping has never been the best but I can’t blame Dover. (More the delivery driver) every package I’ve gotten the box/package has always gotten damaged. But I’ve only had to send back one item which was a pair of white breeches the bag got torn and black almost like greese got on the pants and I was very up set. I was gonna use those for my senior pictures and never got to wear my show clothes because I didn’t have any clean breeches that didn’t have a stain on them. So I was very disappointed in that. But I don’t blame Dover for that I’m sure they packaged it well. I wish delivery drivers care more about the packages people order. So with that i recommended Dover a 10/10 the main store I shop at and that carries other products. (I will be very sad to see it go out of business and I’m not sure where to shop because some of the other stores I’ve tried products from aren’t as good as dovers)
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: N/A
Brooke
Post-Delivery FeedbackJul 13, 2026
Totally recommend, I love Dover Saddlery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Brie
Site Experience FeedbackJul 12, 2026
I absolutely love the website. It’s so organized and easy to find the things that you’re looking for! There are so many options for the specific things you’re looking for and the prices are unmatched! LOVE Dover saddlery!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 12, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roberts
Site Experience FeedbackJul 12, 2026
It was alright
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Exactly as described
Post-Delivery FeedbackJul 12, 2026
We purchased a vest and 2 hoodies. They are exactly what we expected, actually better. They had the sizes we needed and our items were shipped quickly. We will definalty be ordering again from Diver Sadderly.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maddie’s Order
Post-Delivery FeedbackJul 11, 2026
All items were of high quality and the prices were amazing. Would definitely order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pond
Site Experience FeedbackJul 10, 2026
Easy to make purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.Donnan
Site Experience FeedbackJul 10, 2026
Had a great experience. Found a great pair of boots and I hope they are as good as the reviews
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Old Gray Mare
Post-Delivery FeedbackJul 10, 2026
It was easy to order and a good selection. Order arrived in good condition and on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
jj
Site Experience FeedbackJul 10, 2026
Very easy and great price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 10, 2026
I love you guys! I was so sad when you left Lexington, and then you apparently came back but I had no idea, and now you are going out of business! Why????? I’m so sad!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJul 10, 2026
sorry that Dover is going out of business
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
noenat
Site Experience FeedbackJul 10, 2026
just hard to find the right size but overall good and should have an exchange policy.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJul 10, 2026
It was great! Found a great deal, I wish there were more things in my size but I understand
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Brego
Post-Delivery FeedbackJul 10, 2026
There wasn't complete information to understand the sizing for Horseware Ireland. In general, I wasn't finding information on how to measure for the coats and coolers from any of the brands. I knew I wanted Horseware because of the quality of the product. So I visited their website directly to learn how to measure then subtract inches to get the size I needed. It worked! Coat and cooler are a perfect fit. The sale price was good, so it's fine that I had to do my own research on sizing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Hailey
Post-Delivery FeedbackJul 10, 2026
I went to go order a mesh jacket that was on sale, we didn't get any updates on it or anything which was a weird thing because we ordered off of dover. I then contacted customer service and they said they will look at it. The next day I got an email saying that it was out of stock. Costumer service was great though!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 10, 2026
I was replacing my favorite tall boots. I checked the web site numerous times but no 40RR available, Yet several weeks late my size appears on my Facebook feed. I checked you web site again and yes, there was my size. I ordered them and received them. I believe you have serious inventory issues. .
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tessa
Post-Delivery FeedbackJul 9, 2026
I ordered a shirt for granddaughter and a girth that was supposed to cost $39. Instead they charged me about $79
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 2
Sterling
Site Experience FeedbackJul 9, 2026
The website is set up well. Easy to scroll through and look up specific items. Selecting sizes/styles was simple and checking out was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 9, 2026
Online purchase easier if the sales items are gone to not display them, confusing when it says additional discount at check out but no further discount applied. Some items not available to California? Shipping ok was sent a few messages about the delivery- hard to figure what was coming and multiple notices. Check out process easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Deb
Site Experience FeedbackJul 9, 2026
I’m sad to see Dover go!! Loved everything about them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy8Becky
Post-Delivery FeedbackJul 9, 2026
Quality merchandise and delivered quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 9, 2026
The half chaps I ordered are beautifully made. I would really like to wear them but they are too small for me. I should have ordered 1 or 2 sized larger.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Maddie
Post-Delivery FeedbackJul 9, 2026
I made a purchase which had free shipping and right after making that purchase I made another purchase which I had to pay shipping charges. I tried to contact you but had a wrong number to have the second order combined with the first to alleviate shipping charges. I would appreciate it if you could review my orders and refund the shipping charge. Thank you. Sharon Bauer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
TexasToast
Site Experience FeedbackJul 9, 2026
Dover Saddlery has always been known for high quality and I hope that you will continue to provide that as you navigate your current changes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 8, 2026
Great deals and great stuff! Always happy with Dover Saddlery - with purchases and returns. They are fast and no delays. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Aidel
Post-Delivery FeedbackJul 7, 2026
Disappointed Dover is going out of business, we enjoyed shopping there both online and in store. We have been able to shop the current sale and that has been great to get some main big items on sale.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 7, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JKK
Post-Delivery FeedbackJul 7, 2026
I got the breeches. They were packaged as if they’d been tried on before. Crumpled paper in bag with breeches. Breeches were the wrong size—way too small. I’m VERY UNHAPPY!
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 4
- Customer Support: N/A
JEni
Post-Delivery FeedbackJul 6, 2026
I am going to miss Dover Saddlry very much...there aren't many tack stores and this closure will affect my 2 best options...Crofton & Chantilly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackJul 6, 2026
Would not exchange for a different size
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
Online Shopper
Site Experience FeedbackJul 6, 2026
Going out of business sale. Prices are great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 6, 2026
Disappointed that I couldn’t use repurchased gift card. Risk of company dissolving should have been made known and all repurchased cards should be honored. This seems like theft.
- Overall Rating: 8
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackJul 6, 2026
Love the breeches, but ordered large and needed medium, but sale was final, so I could not exchange🫤
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10