Dover Saddlery Reviews - 9,327 Review - 9.3/10
Dover Saddlery Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.3 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.3 /10 |
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 85% | 85% |
Neutral | 12% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for Dover Saddlery
Showing 1 - 20 of 9,327
kiara
Site Experience Feedback
Nov 26, 2024
Good pictures, clear text, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Monroe
Site Experience Feedback
Nov 26, 2024
AMAZZZINGGG
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Horse Mom
Site Experience Feedback
Nov 26, 2024
Great website with easy to find categories to help locate items quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Myanh
Site Experience Feedback
Nov 03, 2024
Very helpful with the colors
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Myanh
Post-Delivery Feedback
Nov 26, 2024
The shirt was not the same color as what is on the computer. And when I checked other websites, their photos are exactly the color of the shirt that I can see in person. If I had known it was that color and you had the right photos then I would not have ordered it.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 2
- On Time Delivery: 5
- Customer Support: 2
- Full ratings for this review »
Goose
Site Experience Feedback
Nov 26, 2024
My daughter has been riding since she was 4 she is now 21. We shop for most of her riding apparel here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meredith
Site Experience Feedback
Nov 26, 2024
I've been a Dover customer for about 40 years. A great company, always corrects any issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KLV
Site Experience Feedback
Nov 26, 2024
Good. No problems.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Heidi
Site Experience Feedback
Nov 26, 2024
This website is always easy to use and employees are very knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tap Tap
Site Experience Feedback
Nov 26, 2024
Easy to find what I was asked to get as gifts for my daughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nat
Site Experience Feedback
Nov 26, 2024
Nice selection. Not many black friday sales. Disappointing that I could not expedite shipment on the Bakers turnout sheet.Also, my USEF discount was not applied in the cart.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
psads
Site Experience Feedback
Nov 26, 2024
Ordering and selection of prints etc was very easy to do. There was a helmet I was able to find exact same but for less expensive at another site but I got gloves & socks from Dover.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Always Happy
Site Experience Feedback
Nov 26, 2024
Everything went smoothly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Good experience. Hope to win
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lwphorse
Site Experience Feedback
Nov 26, 2024
fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lwphorse
Site Experience Feedback
Nov 26, 2024
fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz D
Site Experience Feedback
Nov 26, 2024
Website was fine. Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jean
Site Experience Feedback
Nov 26, 2024
I called customer service with a question, the call was answered promptly and I received my answer quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary Ann
Site Experience Feedback
Nov 26, 2024
Everything was fine. Product was available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Nov 26, 2024
Very good spoke to Sue who helped me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
testy
Site Experience Feedback
Nov 21, 2024
I don't celebrate xmas, I buy what is neccessary only.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
testy
Post-Delivery Feedback
Nov 26, 2024
I have a hard to fit horse, he is vey narrow and the Amigo line fits him well ,I was glad to see you carry this brand. I am very satisfied; your delivery was rapid and vey convenient as it has been raining since the turnout arrived.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »