Dover Saddlery Customer Reviews
Dover Saddlery holds a 8.2/10 overall rating and 1,007 verified post-delivery reviews on Bizrate.
Dover Saddlery Rating
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Learn more about reviewsOverall Satisfaction:
8.2out of 10
Would Shop Here Again:
7.9out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 74% | 69% |
 Neutral | 6% | 6% |
 Negative | 20% | 25% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9 out of 10
Order Tracking
Satisfaction with the ability to track the order
9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.5 out of 10
Customer Support
Satisfaction with assisted or self-service help
7.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.2 out of 10
Returns Process
Satisfaction with the returns process
5.6 out of 10
Overall Satisfaction:
9.2out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 77% |
Neutral | 15% | 18% |
Negative | 5% | 6% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.6 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
Recent Reviews for Dover Saddlery
Showing 1 - 50 of 2,995
Rubyrose12
Site Experience FeedbackAug 3, 2026
I love the experience. It’s a very easy website to manage and shop through. My only issue was when I would put a filter on to look for something specific. It was not very accurate, but besides that I have no complaints and it was amazing checkout was extremely easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
not true to size & no returns allowed
Post-Delivery FeedbackAug 3, 2026
not good at all. My 15 year old daughter ordered full seat breeches with her carefylly saved allowance money and we measured carefully. THe breeches are HUGE and not as desctibed. I measure the waist and it's not what the chart said. thers is no way my dau can use these and it says "all sales as of May are FINAL". this is a ridiculous policy. My dau doesn't have money to purchase again.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
louise
Post-Delivery FeedbackAug 3, 2026
I love the IRH helmet, although I would have preferred black. You are the only place I could find them and they were very reasonable. Shipping was excellent. Unfortunately the size 12 jodhpurs were huge. They almost fit me (grandmother). The size 10s are tiny so I ordered a size 12 and they are huge. I would like to retunr them but it says no exchanges or refunds.
- Overall Rating: 10
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Easy and fast to order. Super service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Kbyczek
Post-Delivery FeedbackAug 3, 2026
Everything came quickly and was as described. Prices were unbeatable!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
BLSF
Post-Delivery FeedbackAug 3, 2026
I guess it doesn’t matter because you are going out of business.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Get what you can before it's all gone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I emailed to exchange my half chaps for the correct size but no one got back to me
- Overall Rating: 1
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 1
penny
Site Experience FeedbackAug 3, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
The supplement for my horse arrived in a damaged container and had an extreme chemical smell. This is NOT NORMAL FOR THIS SUPPLEMENT
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Elayna
Site Experience FeedbackAug 2, 2026
Overall good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rin
Site Experience FeedbackAug 2, 2026
Everything honestly worked great. I wasn’t concerned about anything. There was great pricing great discounts. Great current availability still.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
never had an issue that Dover Saddlery wasn't willing to correct and the products are good quality
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abby
Site Experience FeedbackAug 2, 2026
I love dovers quality so much! All of my show clothes come from here. The website is easy to use and I’m always happy with the shipment time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
On line order was fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Hawk
Site Experience FeedbackAug 2, 2026
All was great. Many items were sold out I would imagine due to the sale
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 1, 2026
Bought britches in another color from the store in Ridgefield CT. Decided I wanted the same in a different color. Really happy with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
K
Post-Delivery FeedbackAug 1, 2026
Very fast shipping and the price and value were fantastic. Sad that Dover is going out of business I typically purchase higher end items from them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
B
Site Experience FeedbackAug 1, 2026
Good and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 1, 2026
I’m still missing items from my order and no reply from customer service. No update on when they could be fulfilled.
- Overall Rating: 3
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
MT
Site Experience FeedbackJul 31, 2026
Website was very easy to navigate even as there were limited options and sizes. Prices are amazing with the current sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 31, 2026
Wrong size boot shipped to us. Different from receipt and order form.
- Overall Rating: 1
- Would Shop Here Again: 6
- Likelihood To Recommend: 1
- On Time Delivery: 3
- Customer Support: 1
Alex
Site Experience FeedbackJul 31, 2026
Website is easy to navigate and I like the option for Apple Pay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Adrian
Site Experience FeedbackJul 31, 2026
While there wasn’t a large variety on a lot of items, I did expect that due to the closing of the business. I found what I was looking for and am super excited to get my order. Although I am quite frustrated that I was unable to use a E-gift card that I had not used yet as during the checkout process the site kept telling me my gift card was no longer available to use. I have never ordered from Dover so there’s no way I could have used it. Very disappointing in that fact. Other than that very pleasant experience.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Pmilisauskas
Site Experience FeedbackJul 31, 2026
Very easy to navigate and find what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ella
Site Experience FeedbackJul 31, 2026
Every thing was great checkout was a little tricky
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackJul 31, 2026
They cancelled part of my order giving no availability to cancel the rest of my order or change my cancelled items. I get you are going out of business but have some customer service still available.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 1
Jasmine
Site Experience FeedbackJul 31, 2026
It was an easy shopping experience and I found what I needed.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJul 31, 2026
I ordered horse size halter and received a cob size that is too small.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Good quality and reasonable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TexasToast
Post-Delivery FeedbackJul 31, 2026
We are very saddened that Dover Saddlery is closing so many stores, as we have enjoyed purchasing from you for years and are always comfortable with the quality of the product. However, we were very excited with the discount available on the perfect saddle we were looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Taylor
Site Experience FeedbackJul 31, 2026
It was great. With great prices and easy access.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sav
Site Experience FeedbackJul 30, 2026
Fairly good experience overall. Found some sale items that were in my price range, so that was nice!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GrumbleFam
Site Experience FeedbackJul 30, 2026
website is slow to load
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bizarrelizard
Site Experience FeedbackJul 30, 2026
Great deals and options to choose from!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raffles
Site Experience FeedbackJul 30, 2026
Pleasant experience
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sam
Site Experience FeedbackJul 29, 2026
Good iit was easy to navigate and check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Claude's Mom
Post-Delivery FeedbackJul 29, 2026
Was able to get the product I needed on sale.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
CML
Site Experience FeedbackJul 29, 2026
Sorry to hear they are closing but happy to purchase products always good products
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Free pony
Post-Delivery FeedbackJul 29, 2026
I ordered 3 short sleeve riding shirts that showed “1 left” when ordered. I was excited to get these and one was a present . After receiving 2 belts that I ordered I got notice that all three shirts were being refunded and not available.
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: N/A
Ashley
Site Experience FeedbackJul 29, 2026
It was easy. Sad to see Dover going down.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Clara
Site Experience FeedbackJul 29, 2026
It was good, easy to use. Good selection of items and very well priced, from the sale.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Brider
Post-Delivery FeedbackJul 28, 2026
I used to love Dover But they are terrible with customer support now and does not honor gift certificates Is that even legal?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 5
- Customer Support: 1
Peaches
Post-Delivery FeedbackJul 28, 2026
I recently purchased a new pair of riding boots due to my old slim calf boots no longer fitting. My new boots arrived on time, were buttery soft out of the box and fit like a glove the second I put them on. They were comfortable immediately and I was able to have good flexion in the heels. They're also decent to walk in, which was a nice plus. Highly recommend!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
The best Ariat boots I've ever had!
Post-Delivery FeedbackJul 28, 2026
I found the heritage tall boots in my size, which is a 7 short. I'm 5'2 and it's usually hard to find boots that fit correctly without punching behind my knees. These boots arrived quickly and are so nice. They felt already broken in, soft and supple leather. I will order these ariat boots again and again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bella
Site Experience FeedbackJul 28, 2026
Beautiful
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Leila
Site Experience FeedbackJul 28, 2026
Easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Anna
Site Experience FeedbackJul 28, 2026
It was great easy check out and tracking orders
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 6