Dover Saddlery Reviews - 934 Post-Delivery Reviews - 8.7/10

Patricia D.

Jun 18, 2026

My riding instructor told me that there was a sale on at Dover Saddle and to buy same cool shirts for riding, so I did! I bought two shirts and a nice raincoat. I'm pleased with all, for they are well made and of high quality. Plus, they arrived quickly. I will gladly order again for any and all of my horseback riding needs!

Jey

Jun 18, 2026

The website is simple to use I have bought online 5 different times within the last 30 days. From tall boots, breaches, and today show gloves. I wish there was more of a selection for men’s breeches that are not so tight or form fitting. Sad to hear Dover is closing. I go to my local store to try on helmets & buy the one online if the store doesn’t have it so I know my size. Overall happy with dover sad to see them be going soon.

Dani

Jun 18, 2026

I a number of products. All but one worked out. When I went to return, I was not able to. Company is liquidating but the ONLY notice given was on the home page in small header. No where else did it mention All Sales Final. If you are denying all returns, it should be noted on every page with every item and for sure in the cart. I would never have ordered multiple, expensive items if I wasn't able to return the one that didn't fit. Very deceptive and disappointed.

Caz

Jun 18, 2026

I am so sorry that the Company has declared bankruptcy. A great company.

Sandy

Jun 18, 2026

This was an easy experience thank you

Nick

Jun 18, 2026

I always enjoy my experience with Dover, I will miss shopping with you.

Tiana

Jun 18, 2026

my order was great!

Campshaw

Jun 16, 2026

Placed the order and received it within two days. Very quick shipment. Unfortunately, business is going out of business

Elizabeth

Jun 15, 2026

It was good, sold out of many items.

Em Says

Jun 15, 2026

I don’t like clicking on an item that I want only to find out it is only available in 1 size

Mimi

Jun 14, 2026

Good place to new riders.

Ame

Jun 14, 2026

Great !

Online Shopper

Jun 12, 2026

Ordered a Wintec 500 medium gullet saddle. Saddle arrived with a wide gullet but since it was on sale I can't return it.

Penny

Jun 12, 2026

Found what I wanted and got a percentage off for a couple items.

Mary

Jun 11, 2026

I am now stuck with $200.00 in gift certificates that you refuse to honor after dealing with this business since it was Millers and I was a child!!! so very disappointed and upset about this!!

adyson

Jun 11, 2026

i got good deals and am super exiteddddd

Kate

Jun 10, 2026

I’ve always looked to Dover first for my tack, apparel, and stable supplies. It saddens me that Dover is going out of business and I will no longer have their online or shops to visit.

Bryanna

Jun 10, 2026

My experience with Dover Saddlery was overall positive. They have a great selection of products and the ordering process was easy. The main downside was the return process. I wish there were free returns by mail, as that would be much more convenient for customers who do not live near a store location. Because of that, returns can be a bit of a hassle. I would still recommend Dover Saddlery for their product selection and service, but improving the mail return policy would make the experience even better.

Shelly

Jun 10, 2026

Nice bit, but Ordered size 51/4 Measured it at 5 inches Not refundable

Joanna

Jun 9, 2026

I don’t know why on earth I would be asked to complete a survey for a company that is liquidating all of its inventory and seemingly is going out of business. All sales are final. There’s nothing anyone at THE Company can do to help customers who are looking to exchange. That’s a full move asking to complete a survey. What a shame to lose Dover.

G

Jun 8, 2026

It was great super helpful and had plenty of options

Very disappointed

Jun 8, 2026

I called about a product tild the sales lady that I wanted to come in Monday and see the vest . I asked her 3 tiens to go over the price with me because in the past people say one price and then I get there and they change it. She quoted the say price 3 times. 407.55 . Monday comes im heading into town to buy the vest I call first to confirm and a totally different price was quoted I was not happy they put the girl on the phone who told me the price the day before and she said she didnt understand but it now was 695 .00 and there was nothing she could do about it.Again Im not happy I had verified this 3 times .so then I said I see it on you website for cheaper than what the in store price is. She says yes she could order it for me with free shipping. I told her I didnt need her for that.. I was going to buy a used vest for 300 and I sent it back because this women in the Charlottesville va store told me 407.55. And then to be quoted a much larger price! .I have and will continue to tell people not to shop there.

Online Shopper

Jun 8, 2026

I have not had a response from customer service, i was overcharged for an item

Trish

Jun 8, 2026

Love Dover and sad to see their stores closing near me

Saddleup

Jun 7, 2026

It was really easy to navigate through.

TBHunterLady

Jun 7, 2026

"...unfortunately, Dover Saddlery is on the cusp of permanently closing and considering that this was truly a one-stop shopping experience, to be able to get everything you needed under one roof along with top notch customer service, this happening will truly be a terrible loss to the equestrian community."

Online Shopper

Jun 7, 2026

Received wrong item and boots did not fit. Could not return.

Baybeauty

Jun 7, 2026

Very easy to navigate

Online Shopper

Jun 7, 2026

Good experience

JT

Jun 7, 2026

Items delivered did not match items ordered so no way to return because packing slip did not reflect items received

Tiffany W

Jun 6, 2026

So easy and fun to shop! Great products, pricing, easy to find and can’t wait for my items!

Kim

Jun 6, 2026

My daughter and I enjoyed shopping for these items. Since there isn't a store nearby, I had to order the products online and spent some time researching them beforehand. Since my daughter is outgrowing her current gear, I purchased the same brand of paddock boots and gloves, both one size up. The quality of the products is still excellent, and they arrived on time. However, the helmet is slightly too big, and I don't think my daughter will be able to wear it anytime soon. I wish there were a local store nearby where she could try on helmets before purchasing to ensure the right fit. Overall, I'm very happy with the quality of the products and the shopping experience.

Online Shopper

Jun 6, 2026

All sales are final so I couldn’t return the items that did not work for us

Deputy Diamond

Jun 6, 2026

Overall a very easy site to navigate and search for items.

Isaac

Jun 6, 2026

1st item I received the bottle was broken because of bad packaging. You’re sending a replacement. 2nd item - the bit looks used with teeth marks on it. I haven’t called about this yet. 3rd item received- the wormer was badly packaged and looks damaged but I haven’t tried to use yet so I will see if it is usable and then contact customer service about this and the bit.

Out of Stock

Jun 6, 2026

I ordered 2 ankle braces, I was told they were in stock and I was charged for 2 ankle braces. I need 2, one is not helpful. Then many days later I received an email stating that they only had one and would only send me one. So now I have one ankle brace but I ordered 2 and I need 2.

Anna

Jun 5, 2026

It was amazing

Online Shopper

Jun 5, 2026

I am so disappointed that the stores are closing and that the company is going out of business. It was a wonderful place to buy stuff local and see other friends.

Moxie

Jun 4, 2026

I have loved Dover Saddlery for decades. I am crushed that it is likely to close. I was given a gift card and when I found out about the financial troubles, I decided to use it ASAP. I found the inventory quite low, but fortunately, found something I wanted. I ordered two things in order to get free shipping. Dover took off the lesser item, which was fine with me as it was a horse treat, but I couldn’t figure out what happened until I saw a couple of emails. Fortunately, I still got the free shipping.

Hailey

Jun 4, 2026

Excellent

Online Shopper

Jun 4, 2026

Have always had a good experience with Dover.

Feline’s companion: Eqyss products saved my cat too.

Jun 3, 2026

I used Dover saddlery because of the productEqyss. It’s the best shampoo ever for humans as well. It was a very easy process to get it from the saddlery. It came very soon and it had a lot of tracking.

Ralph H.

Jun 3, 2026

I ordered a helmet but it didn't fit. I read on your website that I'm not allowed to return it.

Nj

Jun 3, 2026

I felt that the cuatomer service representative was helpful. I did receive the wrong item and it takes a bit longer for returning and waiting another week or so for the correct product to come. Overall wasn’t a bad experience just have to have patience with the return policy.

Meg

Jun 3, 2026

Item ordered came before expected delivery and am very satisfied with the product

Mariella

Jun 2, 2026

I’m going to miss shopping at the Dover Saddlery stores when they close. They’re well stocked, educated good staff - love these stores!

ValleyGirl

Jun 2, 2026

I had been wanting to upgrade my cross country saddle for a while and when I saw this Bates was on sale, I had to order it.

Kellen

Jun 2, 2026

Very good interaction and I found what I needed quickly

Online Shopper

Jun 2, 2026

They would not return boots that don’t fit!

lfburr

Jun 2, 2026

so disappointed, ordered these half chaps as I already have a pair in different color. The sizing was entirely different, they don't fit at all. And now I learned that between when I ordered them and now, they are not eligible for return/exchange. They use to be the gold standard, but I am no longer ordering from Dover